final exam review Flashcards
Job tasks that are novel, unusual are called
adaptive task performance
Employee actions that purposely hinder the organization ability to achieve goals
counterproductive behaviours (have to be intentional)
The Wonderlic test is used to measure what
cognitive ability
A model that argues job dissatisfaction occurs when employees don’t get what they want mos
value fulfillment
Typically social support plays what role in the stress process?
buffer
If a person assigns themselves specific and challenging (not too difficult) objectives, what theory are they applying?
goal setting theory
In order to engage in ethical behaviour, a person must engage in what stage according to the 4 components model?
moral awareness
Bill loves a movie, when he meets someone new, he immediately assumes people love it too
projection bias
The form of communication highest in information richness
face-to-face
The team works so well together, they accomplish things they wouldn’t on their own
process gain
A type of negotiation that results in a ‘win-win’ situation. Sometimes called ‘expanding the pie
integrative (only two - distributive or integrative)
A type of leadership style that is always detrimental
laissez-faire
An organizational structure that facilitates flexibility and adaptation
organic (vs mechanistic)
First step in organizational change process
unfreeze
A formal type of communication in which a boss gives instruction to employees
downward (vs upward)
Susan hates her job and boss, she stays from a sense of obligation and loyalty
normative
A dimension of Hofstede’s cultural values that capture the extent to which a culture does not mind ambiguity
uncertainty avoidance
The degree to which the job itself provides info about how well one is performing
feedback (job characteristics theory)
When someone is stressed and they avoid thinking about the stress. What type of coping?
emotion-focused, cognitive
When one re-evaluates inputs and outputs to attain balance
cognitive distortion (!!!equity theory)
When a person meets someone else for the first time, any degree of trust they have in them in based on what?
disposition based trust (vs affect based, cognitive based)
People are not machines! They don’t have ability to unbiasly process information. What is this called?
bounded rationality
In a video call, the audio keeps cutting out and video lagging, as a result the message in obscured. what is this called
noise (anything that disrupts how well information travels)
Diversity based attributes that are inferred through experience working with someone
deep-level (vs surface level)
Type of power sources that when used most often will result in resistance
coercive
The degree to which employees have ability and willingness to accomplish tasks
readiness
STRUCTURE IN WHICH employees in the organization are grouped by discipline: marketing, finance, hr
functional
First stage of the socialization process
anticipatory stage (vs encounter stage)
A type of team in which team members are distributed in different locations
virtual team
