Final Exam Flashcards
The operations manager performs the management activities of planning, organizing, staffing,
leading, and controlling of the OM function. T/F
True
Which of the following are the primary functions of all organizations?
A) operations, marketing, and human resources
B) marketing, human resources, and finance/accounting
C) sales, quality control, and operations
D) marketing, operations, and finance/accounting
E) research and development, finance/accounting, and purchasing
D. Marketing, operations, and finance/accounting
Reasons to study Operations Management include
A) studying why people organize themselves for productive enterprise
B) knowing how goods and services are consumed
C) understanding what human resource managers do
D) learning about a costly part of the enterprise
E) A and D
E. Studying why people organize themselves for productive enterprise and learning about a costly part of the enterprise
The five elements in the management process are
A) plan, direct, update, lead, and supervise
B) accounting/finance, marketing, operations, and management
C) organize, plan, control, staff, and manage
D) plan, organize, staff, lead, and control
E) plan, lead, organize, manage, and control
D. plan, organize, lead, control, staff
The Ten Critical Decisions of Operations Management include A) layout strategy B) maintenance C) process and capacity design D) managing quality E) all of the above
E. all of the above
Which is not true regarding differences between goods and services?
A) Services are generally produced and consumed simultaneously; tangible goods are not.
B) Services tend to be more knowledge-based than goods.
C) Services tend to have a more inconsistent product definition than goods.
D) Goods tend to have higher customer interaction than services.
E) None of the above is true.
D. goods tend to have higher customer interaction than services.
Manufacturing organizations have ten strategic OM decisions, while service organizations
have only eight. T/F
False
Key Success Factors are those activities that are key to achieving competitive advantage. T/F
True
The fundamental purpose of an organization’s mission statement is to
A) create a good human relations climate in the organization
B) define the organization’s purpose in society
C) define the operational structure of the organization
D) generate good public relations for the organization
E) define the functional areas required by the organization
B. define the organizations purpose in society.
Which of the following is not an element of the management process? A) controlling B) leading C) planning D) pricing E) staffing
D. pricing
Forecasts
A) become more accurate with longer time horizons
B) are rarely perfect
C) are more accurate for individual items than for groups of items
D) all of the above
E) none of the above
??
Forecasts are usually classified by time horizon into three categories
A) short-range, medium-range, and long-range
B) finance/accounting, marketing, and operations
C) strategic, tactical, and operational
D) exponential smoothing, regression, and time series
E) departmental, organizational, and industrial
A. short range, medium range, and long range
Short-range forecasting tends to be \_\_\_\_\_\_\_\_\_\_ than longer-range forecasts A) less accurate B) more accurate C) about the same D) significantly more difficult E) significantly less difficult
B. more accurate
Operations management is part of a production system consisting of: Inputs – Processing
(i.e. Transforming) – Outputs. Which of the following examples depict accurately this
production system?
A) Airline: pilots – planes – transportation
B) Bank: Teller – computer equipment – deposits
C) Furniture manufacturer: Wood – sanding – chair
D) Telephone company: satellites – cables - telecommunication
??
Many services organizations maintain records of sales noting A) the day of the week B) unusual events C) weather D) holidays E) all of the above
E. all of the above
Most forecasting techniques assume that there is some underlying stability in the system. T/F
True
The Action Plan is how an organization expects to achieve its missions and goals. T/F
False
Core Competencies are a set of skills, talents and activities that a firm does particularly well. T/F
True
The two general approaches to forecasting are A) qualitative and quantitative B) mathematical and statistical C) judgmental and qualitative D) historical and associative E) judgmental and associative
A. Qualitative and quantitative
The creation of a unique advantage over competitors is called a Competitive Advantage. T/F
True
A(n) Forecasted Average forecast uses an average of the most recent periods of data to
forecast the next period. T/F
True
What two numbers are contained in the daily report to managers of Walt Disney Parks &
Resorts regarding the six Orlando parks?
A) yesterday’s forecasted attendance and yesterday’s actual attendance
B) yesterday’s actual attendance and today’s forecasted attendance
C) yesterday’s forecasted attendance and today’s forecasted attendance
D) yesterday’s actual attendance and last year’s actual attendance
E) yesterday’s forecasted attendance and the year-to-date average daily forecast error
A. yesterday’s forecasted attendance and yesterday’s actual attendance
Productivity Variables: the three factors critical to productivity improvement—labor, capital,
and the art and science of management. T/F
True
Frederick Taylor is known as the father of arts and sciences. T/F
False
Chapter information spoke about the differences between goods and services. Some of the characteristics of a service includes: a) Intangible product b) Produced and consumed at same time c) Inconsistent product definition d) B & C e) All of the above
???
An operations manager’s ethical responsibilities
A) are limited to the production phase of the product life cycle.
B) are limited to following published laws and regualtions.
C) extends from developing products to production to honoring stakeholders committments.
D) do not include being efficient with the firm’s resources
E) need not consider a product design’s impact on the entire economy.
C. Extends from developing products to production to honoring stakeholders commitments.
Seasonal Variations deals with regular upward or downward movement in a time series that
ties to recurring events such as holidays, passing of seasons, or the school year. T/F
True
Time Series is defined as:
A) a set of historical data organize by time period that is used to forecast
B) a measurement of how well the forecast is predicting actual values
C) a time management effective way of reviewing information
D) a forecast that uses averages
E) one of many approaches to forecasting
??
Henry Ford designed his first moving assembly line in 1925, and revolutionized the
manufacturing processes of his Ford Model T. T/F
False
Which of the following would not be an operations function in a fast-food restaurant? A) advertising and promotion B) designing the layout of the facility C) maintaining equipment D) making hamburgers and fries E) purchasing ingredients
A. advertising and promotion
How many different steps are involved in forecasting? A) 5 B) 3 C) 7 D) 4 E) 8
??
Southwest Airlines uses which of the following as a Competitive Advantage: A) automated ticketing machines B) no seat assignments C) no baggage transfers D) no meals E) All of the above
E. All of the above
SWOT Analysis is a method used by organizations to determine their internal strengths and
weaknesses and external opportunities and threats. T/F
True
Self-directed teams may mean having no supervision on the factory floor. T/F
True
The objective of a human resource strategy is to
A) produce the demand forecast at lowest labor cost
B) match employment levels with demand
C) achieve a reasonable quality of work life at low cost
D) manage labor and design jobs so people are effectively and efficiently utilized
E) all of the above
D. manage labor and design jobs so people are effectively and efficiently utilized.
A major challenge in inventory management is to maintain a balance between
inventory investment and customer service. T/F
True
