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Operations Management > Chapter 1 > Flashcards

Chapter 1 Flashcards

1
Q

Creation of goods and services.

A

Production

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2
Q

Activities that relate to the creation of goods and services through the transformation of inputs to outputs.

A

Operations management

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3
Q

All organizations perform 3 functions that are necessary ingredients for an organizations survival:

A

Marketing, production/operations and finance/accounting

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4
Q

Generates demand, or at least takes the order for a product or service.

A

Marketing

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5
Q

Creates the product.

A

Production/operations

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6
Q

Tracks how well the organization is doing, pays the bills and collects the money.

A

Finance/Accounting

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7
Q

Global network of organizations and activities that supplies a firm with goods and services.

A

Supply chain

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8
Q

______ in specific fields helps supply chains, gives company competitive advantage.

A

Specialization

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9
Q

Good managers perform basic functions of management process, POLCS:

A

Planning, organizing, leading, controlling, staffing.

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10
Q 
There are 10 strategic OM decisions:
1. Design of \_\_\_\_&\_\_\_\_
2. Managing \_\_\_\_\_\_
3. Process strategy
4&5. \_\_\_\_\_ &\_\_\_\_\_ strategies
A

Goods and services, quality, location and layout

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11
Q

10 strategies cont.

  1. HR
  2. ____ ______ management
  3. ________ management
  4. Scheduling
  5. _______
A

Supply chain, inventory, maintenance

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12
Q

Economic activities that typically produce an intangible product.

A

Services

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13
Q

Segment of the economy that includes trade, financial, lodging education, legal, medical and other professional occupations.

A

Service sector

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14
Q

Rate of outputs/one of more inputs

Only through increases in _____ can the standard of living improve.

A

Productivity

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15
Q

Indicates the ratio of one resource (input) to the goods and services produced (outputs).

A

Single factor productivity

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16
Q

Indicates the ratio of many or all resources to the goods and services produced.

A

Multi factor productivity.

17
Q

Those with an invested interest in an organization, including customers, distributors, suppliers, owners, lenders, employees and community members.

A

Stakeholders.

18
Q

6 reasons domestic business operations decide to change to some form of international operations:

  1. Improve ___ chain.
  2. Reduce ____
  3. Improve operations
  4. Understand _____
  5. Improve ______
  6. Attract and retain global ____
A

Supply, costs, markets, products, talent

19
Q
  1. Designs of goods and services: defines what is __________; product design determines quality, sustainability and HR
A

Required of operations

20
Q
  1. Managing quality: determines the ______ quality _______; establish policies and procedures to identify and achieve that quality
A

Customers, expectations

21
Q
  1. Process and capacity strategy: how is a good or service produced? Commits management to specific technology, quality, ____ and _____
A

Resources, investment

22
Q
  1. Location strategy: nearness to customers, suppliers and talent; considering costs, infrastructure, logistics and ______
A

Government

23
Q
  1. Layout strategy: integrate capacity needs, personnel levels, technology and _____; determines the efficient flow of materials, people and _____
A

Inventory, information

24
Q
  1. Human Resources and job design: recruit, motivate and retain personnel with the required talent and skills; integral and expensive part of the total ___ ____
A

System design

25
Q
  1. Supply chain management: integrate supply chain into the firms strategy, determine what is to be purchased from whom and under what
A

Conditions

26
Q
  1. Inventory management: inventory ordering and holding decisions, optimize considering customer satisfaction, supplier capability, and production _____
A

Schedules

27
Q
  1. Scheduling: determine and implement intermediate and short term schedules, utilize personnel and facilities while meeting customer ____
A

Demands

28
Q
  1. Maintenance: consider facility capacity, production demands and personnel, maintain a reliable and stable ____
A

Process

29
Q

APICS- association for operations _____

A

Management

30
Q

ASQ- American society for

A

Quality

31
Q

ISM- institute for supply

A

Management

32
Q

Born 1765, died 1825. In 1798, received government contract to make 10,000 muskets and showed that machine tools could make standardized parts to exact specifications

A

Eli Whitney

33
Q

Born 1856, died 1915. Known as the father of scientific management, in 1881 as chief engineer for midvale steel studied how tasks were done. Began first motion and time studies and created efficiency principles.

A

Frederick Taylor

34
Q

Taylor’s principles said that management should take more responsibility for:

  1. Marching employees to right job
  2. Providing the proper ____
  3. Providing proper work methods and ____
  4. Establishing legitimate incentives for work to be accomplished
A

Training, tools

35
Q

Husband and wife engineering team, further developed work measurement methods. Applied efficiency methods to their home and 12 children. Has a book and movie: cheaper by the dozen and bells on their toes.

A

Frank and Lillian glibreth

36
Q

In 1903, created ford motor company. In 1913, first used moving assembly line to make Model T

A

Henry Ford

37
Q

Engineer and physicist, credited with teaching Japan quality control methods in post WW2. Used statistics to analyze process, his methods involve workers in decisions

A

W. Edwards deming

38
Q

How to solve for labor productivity:

A

Units produced/labor hours used

39
Q

How to compute multi factor productivity:

A

Output/labor+materials+energy+capital+misc

Operations Management (10 decks)

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