final exam Flashcards
the purchase, display, and sales of goods is
merchandising
a case or receptacle for dead human remains which is anthropoid in shape is
coffin
hardwood caskets are composed of
deciduous trees
particles of wood bonded together with waterproof glue make up
pressed board
400 series stainless steel is composed of this percentage of chromium
12%
this type of wood is closed grain - sapwood that is white and often stained in red hue. it is relatively strong - used in fine furniture and cabinets
cherry
goods that are bought and sold is defined as
merchandise
this is a rigid container which is designed for the encasement of human remains and which is usually constructed of wood, metal, or like material and ornamented and lined with fabric
casket
this is considered premier hardwood - expensive due to being imported from central america, sometimes africa. it is a strong wood with reddish brown appearance and even grain
mahogany
ferrous caskets are measured in metal sheet gauges. whats the thickest gauge casket
16 gauge
300 series stainless steel caskets are made up of this percentage of chromium
18%
copper are non ferrous caskets. they are measured in ounces. what copper casket is thicker
48 oz (whatever is highest)
these caskets are light colored soft wood with twig knots. they are low cost and the sapwood is pale yellow to nearly white. the heartwood is light reddish brown
pine
they types of caskets, vaults, urns, etc. that a director shows in their selection room. their cost; and how they are displayed are considered
merchandising plan
these are cone bearing trees
coniferous
these type of wood caskets are known for their strength and durability. the grain is distinct and comparatively straight. it is a light wood. and comprised 1/3 of the caskets sold in the US
oak
this type of bronze casket is made from metal rolled into sheets
wrought bronze
these types of wood are created by gluing thin layer of wood of superior value or excellent grain to an inferior wood
wood veneer
these types of wood caskets are made of expensive brown wood grain pattern, usually straight sometimes exhibit curly or wavy patterns. the sapwood typically is creamy white. they have been decreasing in popularity due to expense
walnut
these types of wood are made of thin sheets of wood glued together so that the grains are at right angles to one another. the use an odd number of sheets will be used so that the grain on the front will always run the same direction
plywood
it is a part of the cap that is shaped like a double curve or like an elongated letter “S”. the molding of the casket into these curves was done in order to use less material
ogee (rim)
that portion of the casket shell containing the top body molding, body panel, base molding, and casket body
body
the ___ is part of the casket handle attached to the casket body
lug
the uppermost part of the cap, extending from the rim to rim; everything above the rim
crown
a hardware production method of lesser expense whereby the casket hardware sections are pressed out on a hydraulic press
stamped
this refers to the sides of the transverse cut in the cap (lid). these are the exposed sides of a 2 piece lid in a half couch casket. this part is a filler
header (bridge)
that part of the casket is attached to the lug or arm, which is gasped by the casket bearer
bar (handle)
the wedge shaped portion of the cap (lid) at each end of the crown
pie (fishtail)
the turned under edge or horizontal portion of the rim that comes into contact with the gasket or body ledge flange (top body molding flange)
rim flange or ogee flange
this is a part of the casket handle that attaches the handlebar to the lug or ear of the casket
arm
the top most part of the casket shell, including the ogee, crown, pie, and header
cap or lid
composes the sides and ends of the casket shell
body panels
the horizontal portion of the top of the body molding (body ledge) where the gasket is placed on gasketed protective casket
top body molding flange
a non moveable casket handle. it can be full length, individual, or single
stationary
the most expensive hardware production method in which molten metal is poured into a mold, allowed to cool, them removed from mold
cast
all the parts that compose the cap (lid) and body of the casket
shell
this is found on cut top of gasketed caskets; the function is to hold the transverse gasket to seal the space between the head and foot
gasket channel
a molding along the uppermost edge of the body panels
top body molding
molding along the lower most edge on the body panels
base panels
a moveable casket handle with a hinged arm. full length, individual, or single
swing bar
the decorative or ornamental part of the casket handle that covers the exposed ends of the bar
tip
an optional part of the hardware that is attached to the four corners of the body panels
corner
a single handle in which lug, arm, and bar are combined in one unit
bail handle
it is the aesthetic covering that resembles a throw draped over the foot cap or inner foot panel of the casket
overlay (throw)
this is a component of the casket interior that wraps over the head or the top body molding. is purely for aesthetic value
extend over
the focal part of the interior, which fills the inside of the crown or uppermost part of the cap
cap panel
this type of interior is created by placing a lining material on a metal form, adding weights, steaming, and attaching to a suitable upholstery (backing) material
crushed
a strip of metal, plastic, or cloth that is attached to the inside of the panel, covering the area which point the roll (cove) is anchored
gimp
this type of interior material is drawn in parallel strips and sewn with multiple needles
shirred
the lining attached to the undersurface of the foot panel of the casket and/or a component part of the throw overlay, which extends downward into the body of the casket
apron
a casket in which the rim (ogee), crown, and pies are formed as one unit with a transverse cut in the cap, forming a two piece lid for the casket
perfection half couch
a component part of the casket interior which lines the rim (ogee) and surrounds the cap panel
roll
the portion of the casket upon which the deceased human remains are placed
bed
a thin crinkled cloth of silk, rayon, or wool
crepe
this backing material is pressed paper in sheet form
masselin
this type of fabric is tightly stretched or drawn, creates smooth appearance
tailored
the aesthetic covering for the foot cap or inner foot panel of the casket
throw
a casket in which the cap is in two pieces; the rim (ogee) and foot panel is one piece which is hinged to the top body molding; and the head panel being the second pieces which is hinged to the rim (ogee)
single hinged panel
that portion of the casket interior covering the hinges that attach the casket cap to the casket body
hinge cover
a fabric of silk, cotton, and possibly rayon, with a thick, soft pile, or nap
velvet
the material that drapes the inside perimeter of the body of the casket
body lining
created by placing padding material between lining and backing materials. forms small raised puffs. most expensive
tufted interior
functional or ornamental covering that usually covers the foot end of the full couch casket; may be located at both head and foot of the full couch casket
inner panel
a component part of the casket interior which is inside head portion of the cap. no distinction is made between this and the foot panel in a full couch casket
head panel
a fabric woven to create a smooth, lustrous face and dull back. made from silk, nylon, or rayon
satin
a cloth bag filled with soft material used to support the head of the deceased
pillow
a casket opening style in which the cap or lid at the head end of the casket is completely removed from the casket for the purpose of viewing; the remains may be viewed from either side of the casket
slip panel
a piece of fabric used to cover the body of the deceased, especially the lower legs and feet when displaying in a full open casket
blanket
the upper part (the crown) open - ogee is fastened to the casket
half couch
a fabric made from flax; noted for its strength, coolness, and luster
linen
a component part of the casket interior which is inside the foot portion of the cap
foot panel
casket is fully opened at the head and foot
full couch
a finish used on casket exteriors that is free of gloss; no shine or gloss
flat finish
a metal casket is first painted, then scratched with an abrasive material to the base metal, and then finished with a sealer and buffed until a smooth high gloss is obtained
brushed
this wood finish may be stained or unstained with an outer protective coating of varnish or polyurethane
natural finish
a sprayed finish that has the appearance of small indentations in the metal (as if struck by a ballpeen hammer); the indentations are in the paint as the paint dries; usually found on inexpensive caskets
hammer tone
made by uniting superimposed layers of different materials
laminate
a color stain is applied
stained
the finish created when base metal is coated by another metal via an electrolytic process
plated
a material consisting of extremely fine filaments of glass embedded in various ways
fiberglass
the sides and ends are joined at 90 degree angles. sometimes called the mitered corner, it is less expensive than the round corner because it requires fewer component pieces and fewer hours of labor
square corner
this finish has less luster than semi gloss
satin
has no stain, but may be covered with protective varnish
unstained
a casket having ends in the shape of half circles
elliptic
an exterior casket finish in which the metal is coated with a substance that wrinkles as it dries; usually used on less expensive caskets
crinkle
a compound, similar in appearance to plastic, that has a high molecular weight creating an extremely durable substance
polymer
a curved corner formed by the addition of a rounded corner piece that has been stamped or milled during the manufacturing process. the corner is welded in position
round corner
a casket design which displays a body panel with the shape of an urn
urn side
low luster finish
semi gloss
has no stain or protective varnish
unfinished
this type if sprayed finish has no shine
flat
a casket body style with the body sides at a 90 degree angle to the bottom
vertical side square
the application of paint, single, or multicolored
painted
a casket having eight angles or corners - eight sides or surfaces
octagon
a surface made smooth and glossy usually by friction; brought to a highly developed, finished, or refined state; burnished
polished
wood is covered with cloth
cloth covered
each unit of service and merchandise is priced separately
itemization
this is a pricing method where the mark up varies. “higher priced caskets are given a higher markup”
graduated recovery
this sales presentation method has the funeral director remaining in the selection room throughout the process
direct selection
a method of price quotation showing separately the price of services and the casket
bi unit pricing
this statistical term is the sum of group of numbers divided by number of units
mean
the percentage derived by dividing the wholesale amount of the merchandise by retail price of the merchandise
consumer value index (CVI)
the funeral director does not stay in the selection room during the process
indirect selection
the statistical term: value in an order set of values which represents the midpoint, whereby there are an equal number of values above and below the midpoint value
median
this is a pricing method where there is an inverse relationship between the markup and the price of the casket. higher priced casket given lower markup
declining price structure
the amount of illumination produced by a source of one candle at a distance of 12 inches
foot candle lighting
a wheeled, collapsible support for the casket, used in the funeral home, church, or other location when moving caskets
church truck
the preferred order where the selection room be located
main level
the method where the markup is multiplied by a constant factor. the same mark up is applied to all caskets
fixed multiple
statistical term: the number that appears most frequently in a listing of numbers
mode
a stand on which a corpse, coffin, or casket containing a corpse is placed to lie in state or to be carried to the grave
casket bier
any item of service or merchandise described to a purchaser as a “accommodation” “cash disbursement” or similar term paid up front by funeral home
cash advance items
the difference between merchandise cost and selling price, ie, gross margin
mark up
a study that is used by a business to determine where the potential customers are located
market survey
the number of times sales in a given price bracket occur over a fixed period of time
sales frequency
in the selection room, this is the max number of recommended caskets
30
a device upon which 2 or 3 caskets are placed for display
casket rack
a chart on which all sales are listed showing the number of sales in any sales bracket
sales frequency chart
the caskets sold in the 2nd or 3rd quartile
range
this is the same as declining method but with lower markups at the very bottom end
modified declining price
this pricing involves setting prices based on the costs for producing, distributing, and selling the product
cost based pricing
in the selection room arrangements of caskets, this format has caskets arranged in order of increasing or decreasing price
consecutive method
lighting: reflected illumination of an object
indirect
sections of caskets such as 1/4 or 1/8 panels
fractional
in the selection room, if you have 3 or 4 caskets set up to educate the selection party as to the construction, differences, features that affect the price, this would be considered a
demonstration group
the recommended square foot per casket in the selection room should be
40-60
the stand or support upon which a casket rests in the selection room
casket stand
lighting: glowing of heated filament
incandescent
a method of price quotation by which the charges are broken down into several component parts, such as professional service, facilities, automobile, and merchandise
functional pricing
a method of pricing where certain items of service and merchandise are grouped together and sold at a specific price
package price
a division of the total into four intervals, each one representing one forth of the total
quartile
the difference in the retail price of the next unit below
price gap
this pricing strategies focus solely on what the competition is charging, and strives to meet or beat those prices
competition based pricing
how to calculate CVI
wholesale price / retail
to to calculate margin
retail - wholesale price
