Faults & Incident Reporting Flashcards

1
Q

What is Metros Fault Reporting Process?

A

FMP - all info entered (via TMM) and assigned category and ref no.

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2
Q

How do you report defective Platform Infrastructure?

A

Verbally to TC … No TMM required

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3
Q

What does the FMP comprise (4) ?

A

TMM
FWN
FWN Reduce Speed Stickers
Serviceability Criteria Book

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4
Q

What are the 4 main categories of faults?

A

Critical Fault

Serious Fault

Maintenance Fault

Remarshalled Fault

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5
Q

What happens when there is a Critical Fault?

A

Train is knocked out of service

Remove from service ASAP

Don’t put into service

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6
Q

What happens when there is a Serious Fault?

What are the 4 Serious Categories?

A

Integrity or Safety not affected so train can stay in service.

Serious - Can run but must be fixed once shunted

Serious Priority - Removed from service ASAP

Serious return run - Can return because other end cab is not affected

Serious end run - Has to finish at the end of it’s run because the fault is at driving end.

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7
Q

What happens when there is a Maintenance Fault?

A

Will be reviews within 24 hours

Planned to be rectified within 14 days

May be reallocated to be rectified in 90 days

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8
Q

What is a Rectified in Running Fault?

A

Rectified whilst in running without assistance of maintenance staff.

Remove any TMMs

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9
Q

What do you transmit to TC when sending a TMM (5) ?

A

TDN

Train time, Destination-Origin

Affected Carriage No.

Details of defective equipment

Equipment Isolated (if applicable)

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10
Q

How many faults per TMM?

A

One

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11
Q

What is the role of the PD (3) ?

A

Man 24hr HelpDesk (Inc. upgrading faults)

Conduct Driver Audits

Conduct assessments on Drivers and Trainees.

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12
Q

What should you do if you believe isolating or disusing equipment will cause subsequent damage to the train or equipment?

A

Contact PD for advice

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13
Q

When do you use a FWN?

A

When the fault affects the operation of vital safety equipment on the train.

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14
Q

What do you do when you have done a FWN?

A

Install FWNs in both End Cabs with stickers fitted above speedo

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15
Q

Which faults on a FWN require speed restrictions (3) ?

A

Bogie Isolated

Air Bag Deflated

Lateral Sway

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16
Q

What are some common types of Defective Platform Infrastructure that you should report to TC?

A

Monitor not working

Roller Screen staying down

Cameras not working

Grafitti

Vandalism

17
Q

What does SPOT stand for?

A

Single Person Operation of Trains

18
Q

When reporting Defective Platform Infrastructure what information do you provide to TC (5) ?

A

Station name & platform desc. (Up, Down)

Position on or near the platform

3 or 6 car position

Nature of Fault

Number of affected CCTV screens

19
Q

If Driver becomes aware of anti-social behaviour / criminal activity what should they do?

A

Notify TC

In extreme emergency TEC or REC