Facilitative & Blocking Techniques Flashcards
Paraphrasing - what kind? Def
Facilitative. Takes original message and transforms into own words. Shorter and specific.
Touch - what kind? Def
Facilitative. Powerful listening response when words would break a mood or verbalization would fail to convey the empathy or depth of feeling.
Clarification - what kind? Def
Seek to understand the message by asking for more information or for elaboration on a point.
Silence - what kind? Def
Facilitative. Allows client to think and helps nurse to step back momentarily and process what was heard before responding.
Closed question - what kind? Def
Facilitative. Limit expression of feelings and may take more questions to obtain same info.
Restatement - what kind? Def
Facilitative. Bracketing a phrase or paragraph. Brief interruption designed to highlight a defined element in the message.
Summarization - what kind? Def
Facilitative. Review content and process. Reduces a lengthy interaction or discussion to a few succinct sentences.
Leading Cues - what kind? Def
Facilitative. Cues thru body language.
Open Question - what kind? Def
Facilitative. Open to interpretation and can’t be answered by “yes” or “no” or one word answers. Usually begins with “how.”
Focused question - what kind? Def
Facilitative. Limits response to a certain informational area but requires more than “yes” or “no.”
Reflection - what kind? Def
Facilitative - Focuses on emotional overtones of a message.
False reassurance - what kind? Def
Blocking. Uses pseudo (false) comforting phrases in attempt to offer reassurance.
Giving Advice - what kind? Def
Blocking. Make decision for client, offer personal opinions, tell client what to do.
False inferences - what kind? Def
Blocking. Make unsubstantiated assumption about what client means, interpret client’s behavior without asking for validation, jump to conclusions.
Moralizing - what kind? Def
Blocking. Express own values about what’s right/wrong, especially on topic that concerns the client.
