Chapter 14 - Final Flashcards
1
Q
Conflict - def
A
tension arising from incompatible goals or needs, in which the actions of one frustrate the ability of the other to achieve their goal.
2
Q
Accommodation - def
A
When you surrender your own needs in a desire to smooth over the conflict.
3
Q
Competition - def
A
characterized by domination.
4
Q
Collaboration - def
A
when we work together!!! :)
5
Q
Assertive behavior - def
A
setting goals, acting on those goals in a clear, consistent manner.
6
Q
Aggressive manner - def
A
dominating while suppressing others!
7
Q
Dysfunctional conflict - def
A
occurs when emotions distort the content issue.
