F3 (Communicating For Success) Flashcards
What is effectively the basis of all long lasting relationships with clients and coworkers?
communication
The best way to understand others is to begin with a firm understanding of
yourself
What is the very first thing you should do when meeting a new client?
wear a smile
How much time should you schedule for a consultation with a first time client?
5 to 15 minutes
When you help the client select a style that is reflective of their body shape and entire lifestyle, you are subscribing to what concept?
total look
The most important communication you will have with your clients is a/an __________, which will help you to determine the clients needs and achieve the desired results.
client consultation
What tool should you use to put your client at ease about your technical abilities?
personal portfolio
Listening to the client and then repeating, in you own words, what you think the client is telling you is known as:
reflective listening
What type of clients can greatly affect the shops flow causing setbacks in the appointment calender as well as making beauty professionals late for other services?
tardy
When is it appropriate to argue with clients?
never
If a client is dissatisfied with a service, what is one of the first steps you should take?
Ask for specifics
As you interact and communicate with fellow coworkers, remember to treat everyone with:
respect
In dealing with conflicts that may occur between your co-workers, it is important to:
remain neutral
When bringing issues or problems to your supervisor or manager, it is important to:
be a problem solver
A proactive method for moving toward a successful career is to approach your employee evaluation sessions with a:
positive attitude
What is an example of a legal document?
release statement
What is a good description of a client who should be scheduled at the end of the day?
someone who is habitually late
Body language is:
nonverbal communication such as crossing your arms and frowning
What is true of listening?
It is the best relationship builder
What is another term for client questionnaire?
intake form
Why is customer service important in beauty and wellness professions?
It is central to success.
Which is the best example of constructive criticism?
guidance offered by supervisors to improve your job performance
You should be attentive with all clients because:
all clients are different
Why should client consultations be performed with as much privacy as possible?
to avoid breaches of confidentiality
