Exam 3 List Questions

Question 1

Funeral Service Management: The administration of a funeral service enterprise, the activities of which encompass these (4)

Answer 1

Marketing Management: The achievement of economical, orderly, and adequate distribution of products and services
Office Management: planning, organizing, actuating, and controlling of all office work
Personnel Management: a field of management concerned with the obtaining and maintaining of a satisfactory and satisfied work force
Financial Management: the efficient utilization and adequate regulation of all revenue, expenditures, and capital rights

Question 2

What are the four functions of management?

Answer 2

Planning - the methodology of thinking out acts and/or purposes prior to the actual implementation
Organizing - to arrange or constitute in interdependent parts, each with its specific function or relation with respect to the whole
Actuating/Directing: to incite action, to initiate a process
Controlling/Evaluating: to exercise restraing of or direction over

Question 3

Characteristics of an effective leader (5)

Answer 3

The ability of determining objectives or purpose and more importantly the ability to carry them out
Empathize to understand employee wants and needs
Communicate, motivate employees
Integrate employee-firm interest
Provide auxiliary considerations - training, continuing education, and other incentives

Question 4

Responsibilities of the managerial Personnel (10)

Answer 4

Developing employee participation
The ability in managing change
Understanding human relations
Creating a viable and working organization
Communicating effectively
Maintaining harmonious relationships both on the professional and non-professional level
Avoiding any king of discrimination
Counseling staff on professional development
Educating employees and their families
Regarding performances effectively

Question 5

Frederick Herzberg two-factor theory proposes that the human person has 2 sets of needs

Answer 5

Desire to avoid pain and satisfy basic needs
Higher set of needs: being able to achieve and experience psychological growth (the needs to accomplish difficult tasks, obtain prestige, and receive recognition

Question 6

Causes of Employee Turnovers (5)

Answer 6

Lack of Appreciation
Failing to value the employee
Paying a low or unfair salary
Failing to resolve personality conflicts
Assigning a heavy workload