Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Management 2 > Exam 2 > Flashcards

Exam 2 Flashcards

1
Q

The administration of a funeral service enterprise, the activities of which encompass marketing, office, personnel, and financial management

A

Funeral Service Management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

The achievement of economical, orderly, and adequate distribution of products and services

A

Marketing Management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Planning, organizing, actuating, and controlling of office work

A

Office Management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

A field of management concerned with the obtaining and maintaining of a satisfactory and satisfied work force

A

Personnel Management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

The efficient utilization of adequate regulation of all revenue, expenditures, and capital rights

A

Financial Management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

The funeral director as a care taking professional involves _____ basic areas

A

Three

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What are the 3 basic areas involved in the funeral director as a care taking professional

A

With clients, the families he serves
With the community public, the consumer at large
With professional associates, peers, both inter and intra professional

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

A distinct process consisting of planning, organizing, actuating, and controlling performed to accomplish established objectives

A

Management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What are the four functions of management?

A

Planning
Organizing
Actuating/Directing
Controlling/Evaluating

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

The methodology in thinking out acts and/or purposes prior to the actual implementation

A

Planning

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

How many parking spaces do you need per viewing room?

A

25

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Broad statements about what an organization wants to achieve; broad general terms with not set time period

A

Goals

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Specific statements of ends, the achievement of which is to be completed in a specific time period

A

Objectives

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

_____ of people die under hospice care

A

46%

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

To arrange or constitute in interdependent parts, each having a specific function or relation with respect to the whole

A

Organizing

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

To incite to action, to initiate a process

A

Actuating/Directing

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

To exercise restraint of or direction over

A

Controlling/Evaluating

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

To exercise restraint of or direction over

A

Controlling/Evaluating

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

The primary objective of funeral service management is

A

Fulfilling the needs of clients and the community public incurred by death

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

The secondary objective of funeral service management is

A

Insuring that funds are available for meeting expenses, for providing a reasonable return on investment and for capital improvements

21
Q

The net value of an owner’s financial interest in a business enterprise

A

Capital

22
Q

A business firm that obtains income through the buying and selling of goods and services

A

Commercial Enterprise

23
Q

Funeral service management deals with what kind of relationship?

A

Client-caregiver

24
Q

Funeral service and management and practice support the contemporary management concept of __________

A

Caveat Venditor

25
Q

Caveat Venditor means

A

Let the seller beware

26
Q

Caveat Emptor means

A

Let the buyer beware

27
Q

Funeral service management views the role of its practitioners with its consumers as more

A

Personal, advisory, and confidential

28
Q

Due to the nature of funeral service practice, the responsibility of this is greater than that of other managerial persons

A

Educating the consumer

29
Q

The responsibility of the funeral service manager often includes serving the ___________

A

Total community

30
Q

The art of informing the public of the services or commodities offered for sale by a corporation, partnership, or individual

A

Advertising

31
Q

To create consumer demand for an individual class or products and or services - that is the funeral itself or elements thereof

A

Selective Demand Advertising

32
Q

To create consumer demand for an individual class or products and or services - that is the funeral itself or elements thereof

A

Selective Demand Advertising

33
Q

Motivating people in organizations to develop teamwork that effectively fulfills their needs and achieves organizational objectives

A

Human Relations

34
Q

Human relations is important for what?

A

Attaining objectives of the firm

Effective public relations through all funeral service personnel

35
Q

The philosophy of the firm should include what?

A

Code of ethics
NFDA code of professional practice
Philosophy specific to the owner

36
Q

The philosophy of the firm should include what?

A

Code of ethics
NFDA code of professional practice
Philosophy specific to the owner

37
Q

List the priority of Maslow’s hierarchy of needs

A 
Physiological
Security
Belongingness and love
Esteem
Self Actualization
38
Q

What is recommended to be included in the manual for personnel?

A 
History of the firm
Tour of the facilities
Personnel Practices
Organization of the firm
Responsibilities of personnel
Professional responsibilities of the new employees
39
Q

The classical theory of motivational behavior is?

A

Money is the most important motivator on the job

40
Q

What are the physiological needs?

A

Air, water, food, sex

41
Q

What are the security needs?

A

Safety, order, freedon from fear or threat

42
Q

What are the belongingness and love (social) needs?

A

Need for love, affection, feelings of belonging and social contact

43
Q

What are the esteem needs?

A

Self respect self esteem, achievement and respect from others

44
Q

What are the self-actualization needs?

A

Need to grow, feel fulfilled, to realize one’s potential

45
Q

What are the implications of Maslow’s hierarchy of needs?

A

Basic needs must be satisfied before incentives designed to provide employees with esteem

46
Q

Who had theory x and y views of human?

A

McGregor

47
Q

The average person dislikes work and will avoid it at all possible

A

Theory X

48
Q

According to Theory X, because of the dislike of work, how would management get workers to perform efficiently?

A

Coersion, controlling, directing, and threatening with punishment

49
Q

According to theory X, the average person lacks _____________

A

Ambition

Management 2 (16 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions