Exam 2 - Psychosocial Aspects That Contribute to Med Errors and Resilience

Question 1

What is inter-personal communication?

Answer 1

How 2 people communicate — sharing info, thoughts, or feelings through a variety of mediums

Question 2

What is included in inter-personal communication?

Answer 2

verbal/non-verbal communication, body language, facial expressions, tone

Question 3

examples of interpersonal communication skills

Answer 3

Active listening
Openness
Empathy

Question 4

what is intrapersonal communication?

Answer 4

communication you have w/ yourself — can be spoken, written, or thought

Question 5

what are the 3 types of intrapersonal communication?

Answer 5

Self concept
Expectations
Perception

Question 6

self concept

Answer 6

your beliefs, values, and attitudes

Question 7

expectations

Answer 7

expectations of the future, life, others

Question 8

perception

Answer 8

focused outwards, but we perceive different things as observations that are filtered through our expectations and self concept

Question 9

3 examples of intrapersonal communication

Answer 9

Thinking form
Written form
Vocal form

Question 10

thinking form

Answer 10

dreaming, daydreaming, and nocturnal — general thinking ranging from mundane tasks to complex problems

Question 11

written form

Answer 11

writing for yourself as the intended reader — journaling, reminders, shopping list, etc

Question 12

vocal form

Answer 12

talking to yourself

Question 13

what does SBAR stand for?

Answer 13

Situation
Background
Assessment
Recommendation

Question 14

what resources are available for new practitioners?

Answer 14

ASHP, APhA, state level orgs like WVPA

Question 15

what can you do to improve your experience as a new practitioner?

Answer 15

Develop a network
Set both short and long term goals
Showcase personal practice style

Question 16

What should preceptors do to support student pharmacists?

Answer 16

Challenge them w/ critical thinking, responsibility, and push back

Share with students and grow with them

Question 17

How should experienced pharmacists/preceptors/mentors support new pharmacists?

Answer 17

Create an open environment
Display your own struggles
Highlight teachable moments
Develop a sense of purpose

Question 18

Imposter syndrome is AKA ___

Answer 18

perceived fraudulence

Question 19

what is imposter syndrome?

Answer 19

persistent inability to believe your success is deserved or has been legitimately achieved as a result of your efforts/skills

Question 20

what are the risk factors for impostor syndrome?

Answer 20

• Minorities
• Women
• Transitioning into new roles
• Children of parents who send mixed messages

Question 21

how does imposter syndrome affect you?

Answer 21

• Work performance
• Focus on tasks/goal setting
• Avoid seeking promotions
• Taking on responsibilities
• Burnout/job dissatisfaction
• Attributing success to external factors
• Mental health impact
• Self doubt

(Which FAT Bitch Ate My Sushi)

Question 22

what is resilience?

Answer 22

the capacity to recover quickly from difficulties — toughness

Ability to spring back into shape — elasticity

Question 23

how can we build our resiliency?

Answer 23

• Start daily gratitude practice
• Embrace change
• Monitor stress levels
• Find a mentor
• Develop meaningful social connections

(Some Evil Mother Fucker Died)