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Exam 1 - Well-Being in Practice Management Flashcards

1
Q

Well-being

A

The state of being comfortable, healthy, or happy

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2
Q

Poor well-being can present as _____, _____, or _____ signs/symptoms

A

Physical
Mental
Behavioral

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3
Q

Physical signs/symptoms of poor well-being

A

Continuously exhausted/tired
Headaches
Sleep changes
Digestive problems
Nervousness/anxiety

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4
Q

Mental signs/symptoms of poor well-being

A
  • Detached/disengaged
  • Unable to motivate/focus on work
  • Negative feelings
  • Poor memory
  • Confusion
  • Emotionally numb
  • Anhedonia (inability to feel pleasure from activities they usually enjoy)
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4
Q

Behavioral signs/symptoms of poor well-being

A

Mood swings
Blaming or anger
Withdrawn
Behaving uncharacteristically

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5
Q

When should someone seek help for poor well-being

A

If they are experiencing multiple signs and symptoms

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6
Q

What are the 5 major types of well-being?

A

Emotional
Physical
Social
Workplace
Societal

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7
Q

Emotional well-being

A

Practicing stress management relaxation techniques

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8
Q

Physical well-being

A

Improving the functioning of your body w/ healthy living and good exercise routine

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9
Q

Social well-being

A

Communicating and developing meaningful relationships

Maintaining a support network

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10
Q

Workplace well-being

A

Pursuing your interests, values, and life purpose to gain meaning and enrichment professionally

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11
Q

Societal well-being

A

Actively participating in your community, culture, and environment

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12
Q

Important considerations when trying to improve your well-being

A

Be realistic with yourself

Developing well-being habits takes time and practice

Stick with it, try to do something small every day to better yourself

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13
Q

What are some examples of non-optimal performance?

A

Overextending yourself
Grades start dropping

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14
Q

What is NOT considered non-optimal performance?

A

Having a bad day

A few days of being overwhelmed

Feeling like you need a drink to relax

Needing a little time off/away

Occasionally being in a bad mood

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15
Q

What contributes to poor performance?

A

Feeling overwhelmed (too much on your plate to get anything accomplished)

Under stimulated or lack of challenge

Not having a strong community

Not feeling appreciated or recognized for quality work

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16
Q

____ and well-being are directly related

A

Burnout

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17
Q

WHO listed burnout as _____

A

An occupational phenomenon

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18
Q

Burnout has received an ___

A

ICD code

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19
Q

What is burnout? (Definition)

A

A syndrome conceptualized as resulting from workplace stress that has not been successfully managed

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20
Q

What is burnout? (Description)

A

Response to prolonged work-related stress

Can affect physical health and mental well-being

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21
Q

How is burnout measured?

A

Maslach Burnout Inventory (MBI)

MBI-Human Services Survey (MBI-HSS) is the assessment tool for those in human services occupations like healthcare

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22
Q

What are the 3 indicators of burnout?

A
  • Emotional exhaustion
  • Depersonalization
  • Decreased sense of personal accomplishment
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23
Q

What is emotional exhaustion

A

Feelings of energy depletion associated w/ one’s work

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24
What are the descriptors of emotional exhaustion?
Being worn out Loss of energy/enthusiasm for work Feeling drained & fatigues
25
What is depersonalization?
Increased mental distance from one’s job Feelings of negativity or cynicism towards one’s job
26
What are the descriptors of depersonalization?
Negative/cynical attitude towards clients Negative, inappropriate, or irritable towards clients
27
What is a decreased sense of personal accomplishment?
Reduced professional efficacy Feelings of reduced personal accomplishment
28
What are the descriptors of a decreases sense of personal accomplishment?
Reduced productivity/capability Low morale
29
What are the risk factors of burnout?
Workload Fairness Reward Control Community Values
29
Burnout risk factors: reward
Financial, social, or institutional
30
Burnout risk factors: Control
Employees have no personal control in the workplace
31
Burnout risk factors: Values
Conflicts between individual and organizational values
32
Recognizing burnout
Decline in quality of pt care Dispensing errors Low morale Employee turnover Missed days
33
What are some options to help your own well-being?
Be open with yourself Sleep schedules Ask for help Time management Keep a balance Take responsibility Address your boredom
34
Options to help your own well-being: Sleep schedules
Try to get a set number of hours of sleep each night
34
Options to help your own well-being: be open with yourself
Reflect on what aspects of self care you are good at and what aspects you need to spend extra time on
35
Options to help your own well-being: Ask for help
Be willing to open up to others when needed
36
Options to help your own well-being: Time management
Prioritize important tasks first
37
Options to help your own well-being: Take responsibility
You have some control over the situation, own it
37
Options to help your own well-being: Keep a balance
Be aware of time spent on work/school and on personal interests
38
Options to help your own well-being: Address your boredom
Ask for challenges to ensure you continue growing
39
What is body language?
Nonverbal vocab that uses expressions to emphasize or change the meaning of words
40
Examples of body language
Gestures Facial expressions Body movements Posture Eye contact Hand gestures Tone Volume
40
What is the most common example of defensive body language?
Crossing arms in front of chest
41
When is defensive body language used?
Often used when someone feels like they’re about to be attacked physically or verbally When people feel threatened, judged, criticized, or blamed
41
What are some examples of defensing body language?
Crossing arms (in front/behind) Hands on hips Tapping fingers (other tics) Head in hands Rubbing your eyes Pinching the bridge of nose Touching face/hair Mumbling/clearing throat Gaze downwards Bad posture/slumping Blocking eyes Barriers (small and large) Head down Taking up less space Crossing legs Fig leafing (genital guarding)
42
What should you consider about body language?
Environment —> crossed arms in the heat vs cold Conversation —> accusatory or inquisitive Reading clusters —> a defensive person will typically use more than one cue
43
Context in body language: What questions should you as yourself?
What time of day is it? Who is involved in the conversation? Where is this taking place?
44
What are the key elements of reacting to bad situations?
Change your perspective Clear communication Be self aware
45
Reacting to bad situations: change your perspective
How does the situation look from your patient’s POV?
46
Reacting to bad situations: Clear communication
Be specific w/ patient and other team members
47
Reacting to bad situations: Be self aware
Know your own triggers and be ready to take a step back when needed
48
What does QTIP stand for?
Quit Taking It Personal
49
What is professionalism?
Always growing and evaluating yourself for ways to improve Example: - continuing education - staying up to date on new topics - participating in self growth
50
What should you consider about professionalism when dealing with angry patients?
No one is perfect 100% of the time Being professional (responsible for your actions) will help in these situations
51
What is compassion fatigue?
Prolonged exposure to other people’s trauma Experiencing acute symptoms that put their physical and mental health at risk (tend to become wary of giving and caring) Experience of an empathetic person who is conscious of societal needs, but feels helpless to solve them (general public)
52
53
What are symptoms of compassion fatigue?
- Exhaustion - Disrupted sleep - Anxiety - Headaches - Stomach upset - Irritability - Numbness - Decreased sense of purpose - Emotional disconnection - Self contempt - Difficulties w/ personal relationships
54
Who is affected by compassion fatigue?
Dedicated workers who continue to help by taking extra shifts Dedicated workers who do not take extra shifts Those who may be neglectful of self-care practices Anyone
55
Ways to calm yourself down when things get complicated
Breathing —> take a step away and take a set # of deep breaths Bubble breaths —> take slow deep breaths, like blowing a bubble Senses —> what do you feel, fear, see, smell, and taste in the moment? Happy places —> place, person, pet
56
Staying mentally fresh
Positive environment Support system Stepping back to reset
57
Staying mentally fresh: positive environment
Environment has affect on well being
58
Staying mentally fresh: Support system
Colleagues, support staff, and other people make a difference
59
Staying mentally fresh: Stepping back to reset
Take a pause Use the “in the moment” techniques
60
Why are positive environments important?
Positive and uplifting workplaces: - bring out the best in everyone - high retention rates - reduced recruitment costs - improve employee engagement rates
61
What is included in positive environments?
- High levels of trust - Support systems - Strong communication - Encouragement and compassion across all employees
62
What is the key component of a positive work environment?
Prioritizing the well-being of the employees
63

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