Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Patient Safety > Exam 1 - Well-Being in Practice Management > Flashcards

Exam 1 - Well-Being in Practice Management Flashcards

1
Q

Well-being

A

The state of being comfortable, healthy, or happy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Poor well-being can present as _____, _____, or _____ signs/symptoms

A

Physical
Mental
Behavioral

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Physical signs/symptoms of poor well-being

A

Continuously exhausted/tired
Headaches
Sleep changes
Digestive problems
Nervousness/anxiety

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Mental signs/symptoms of poor well-being

A
  • Detached/disengaged
  • Unable to motivate/focus on work
  • Negative feelings
  • Poor memory
  • Confusion
  • Emotionally numb
  • Anhedonia (inability to feel pleasure from activities they usually enjoy)
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Behavioral signs/symptoms of poor well-being

A

Mood swings
Blaming or anger
Withdrawn
Behaving uncharacteristically

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

When should someone seek help for poor well-being

A

If they are experiencing multiple signs and symptoms

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What are the 5 major types of well-being?

A

Emotional
Physical
Social
Workplace
Societal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Emotional well-being

A

Practicing stress management relaxation techniques

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Physical well-being

A

Improving the functioning of your body w/ healthy living and good exercise routine

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Social well-being

A

Communicating and developing meaningful relationships

Maintaining a support network

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Workplace well-being

A

Pursuing your interests, values, and life purpose to gain meaning and enrichment professionally

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Societal well-being

A

Actively participating in your community, culture, and environment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Important considerations when trying to improve your well-being

A

Be realistic with yourself

Developing well-being habits takes time and practice

Stick with it, try to do something small every day to better yourself

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What are some examples of non-optimal performance?

A

Overextending yourself
Grades start dropping

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What is NOT considered non-optimal performance?

A

Having a bad day

A few days of being overwhelmed

Feeling like you need a drink to relax

Needing a little time off/away

Occasionally being in a bad mood

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What contributes to poor performance?

A

Feeling overwhelmed (too much on your plate to get anything accomplished)

Under stimulated or lack of challenge

Not having a strong community

Not feeling appreciated or recognized for quality work

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

____ and well-being are directly related

A

Burnout

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

WHO listed burnout as _____

A

An occupational phenomenon

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Burnout has received an ___

A

ICD code

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

What is burnout? (Definition)

A

A syndrome conceptualized as resulting from workplace stress that has not been successfully managed

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

What is burnout? (Description)

A

Response to prolonged work-related stress

Can affect physical health and mental well-being

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

How is burnout measured?

A

Maslach Burnout Inventory (MBI)

MBI-Human Services Survey (MBI-HSS) is the assessment tool for those in human services occupations like healthcare

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

What are the 3 indicators of burnout?

A
  • Emotional exhaustion
  • Depersonalization
  • Decreased sense of personal accomplishment
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

What is emotional exhaustion

A

Feelings of energy depletion associated w/ one’s work

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

What are the descriptors of emotional exhaustion?

A

Being worn out
Loss of energy/enthusiasm for work
Feeling drained & fatigues

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

What is depersonalization?

A

Increased mental distance from one’s job

Feelings of negativity or cynicism towards one’s job

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

What are the descriptors of depersonalization?

A

Negative/cynical attitude towards clients

Negative, inappropriate, or irritable towards clients

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

What is a decreased sense of personal accomplishment?

A

Reduced professional efficacy

Feelings of reduced personal accomplishment

28
Q

What are the descriptors of a decreases sense of personal accomplishment?

A

Reduced productivity/capability

Low morale

29
Q

What are the risk factors of burnout?

A

Workload
Fairness
Reward
Control
Community
Values

29
Q

Burnout risk factors: reward

A

Financial, social, or institutional

30
Q

Burnout risk factors: Control

A

Employees have no personal control in the workplace

31
Q

Burnout risk factors: Values

A

Conflicts between individual and organizational values

32
Q

Recognizing burnout

A

Decline in quality of pt care
Dispensing errors
Low morale
Employee turnover
Missed days

33
Q

What are some options to help your own well-being?

A

Be open with yourself
Sleep schedules
Ask for help
Time management
Keep a balance
Take responsibility
Address your boredom

34
Q

Options to help your own well-being: Sleep schedules

A

Try to get a set number of hours of sleep each night

34
Q

Options to help your own well-being: be open with yourself

A

Reflect on what aspects of self care you are good at and what aspects you need to spend extra time on

35
Q

Options to help your own well-being: Ask for help

A

Be willing to open up to others when needed

36
Q

Options to help your own well-being: Time management

A

Prioritize important tasks first

37
Q

Options to help your own well-being: Take responsibility

A

You have some control over the situation, own it

37
Q

Options to help your own well-being: Keep a balance

A

Be aware of time spent on work/school and on personal interests

38
Q

Options to help your own well-being: Address your boredom

A

Ask for challenges to ensure you continue growing

39
Q

What is body language?

A

Nonverbal vocab that uses expressions to emphasize or change the meaning of words

40
Q

Examples of body language

A

Gestures
Facial expressions
Body movements
Posture
Eye contact
Hand gestures
Tone
Volume

40
Q

What is the most common example of defensive body language?

A

Crossing arms in front of chest

41
Q

When is defensive body language used?

A

Often used when someone feels like they’re about to be attacked physically or verbally

When people feel threatened, judged, criticized, or blamed

41
Q

What are some examples of defensing body language?

A

Crossing arms (in front/behind)
Hands on hips
Tapping fingers (other tics)
Head in hands
Rubbing your eyes
Pinching the bridge of nose
Touching face/hair
Mumbling/clearing throat
Gaze downwards
Bad posture/slumping
Blocking eyes
Barriers (small and large)
Head down
Taking up less space
Crossing legs
Fig leafing (genital guarding)

42
Q

What should you consider about body language?

A

Environment —> crossed arms in the heat vs cold

Conversation —> accusatory or inquisitive

Reading clusters —> a defensive person will typically use more than one cue

43
Q

Context in body language: What questions should you as yourself?

A

What time of day is it?

Who is involved in the conversation?

Where is this taking place?

44
Q

What are the key elements of reacting to bad situations?

A

Change your perspective
Clear communication
Be self aware

45
Q

Reacting to bad situations: change your perspective

A

How does the situation look from your patient’s POV?

46
Q

Reacting to bad situations: Clear communication

A

Be specific w/ patient and other team members

47
Q

Reacting to bad situations: Be self aware

A

Know your own triggers and be ready to take a step back when needed

48
Q

What does QTIP stand for?

A

Quit Taking It Personal

49
Q

What is professionalism?

A

Always growing and evaluating yourself for ways to improve

Example:
- continuing education
- staying up to date on new topics
- participating in self growth

50
Q

What should you consider about professionalism when dealing with angry patients?

A

No one is perfect 100% of the time

Being professional (responsible for your actions) will help in these situations

51
Q

What is compassion fatigue?

A

Prolonged exposure to other people’s trauma

Experiencing acute symptoms that put their physical and mental health at risk (tend to become wary of giving and caring)

Experience of an empathetic person who is conscious of societal needs, but feels helpless to solve them (general public)

52
Q
A
53
Q

What are symptoms of compassion fatigue?

A
  • Exhaustion
  • Disrupted sleep
  • Anxiety
  • Headaches
  • Stomach upset
  • Irritability
  • Numbness
  • Decreased sense of purpose
  • Emotional disconnection
  • Self contempt
  • Difficulties w/ personal relationships
54
Q

Who is affected by compassion fatigue?

A

Dedicated workers who continue to help by taking extra shifts

Dedicated workers who do not take extra shifts

Those who may be neglectful of self-care practices

Anyone

55
Q

Ways to calm yourself down when things get complicated

A

Breathing —> take a step away and take a set # of deep breaths

Bubble breaths —> take slow deep breaths, like blowing a bubble

Senses —> what do you feel, fear, see, smell, and taste in the moment?

Happy places —> place, person, pet

56
Q

Staying mentally fresh

A

Positive environment
Support system
Stepping back to reset

57
Q

Staying mentally fresh: positive environment

A

Environment has affect on well being

58
Q

Staying mentally fresh: Support system

A

Colleagues, support staff, and other people make a difference

59
Q

Staying mentally fresh: Stepping back to reset

A

Take a pause

Use the “in the moment” techniques

60
Q

Why are positive environments important?

A

Positive and uplifting workplaces:
- bring out the best in everyone
- high retention rates
- reduced recruitment costs
- improve employee engagement rates

61
Q

What is included in positive environments?

A
  • High levels of trust
  • Support systems
  • Strong communication
  • Encouragement and compassion across all employees
62
Q

What is the key component of a positive work environment?

A

Prioritizing the well-being of the employees

63
Q
A

Patient Safety (11 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions