Exam 1 - Well-Being in Practice Management Flashcards
Well-being
The state of being comfortable, healthy, or happy
Poor well-being can present as _____, _____, or _____ signs/symptoms
Physical
Mental
Behavioral
Physical signs/symptoms of poor well-being
Continuously exhausted/tired
Headaches
Sleep changes
Digestive problems
Nervousness/anxiety
Mental signs/symptoms of poor well-being
- Detached/disengaged
- Unable to motivate/focus on work
- Negative feelings
- Poor memory
- Confusion
- Emotionally numb
- Anhedonia (inability to feel pleasure from activities they usually enjoy)
Behavioral signs/symptoms of poor well-being
Mood swings
Blaming or anger
Withdrawn
Behaving uncharacteristically
When should someone seek help for poor well-being
If they are experiencing multiple signs and symptoms
What are the 5 major types of well-being?
Emotional
Physical
Social
Workplace
Societal
Emotional well-being
Practicing stress management relaxation techniques
Physical well-being
Improving the functioning of your body w/ healthy living and good exercise routine
Social well-being
Communicating and developing meaningful relationships
Maintaining a support network
Workplace well-being
Pursuing your interests, values, and life purpose to gain meaning and enrichment professionally
Societal well-being
Actively participating in your community, culture, and environment
Important considerations when trying to improve your well-being
Be realistic with yourself
Developing well-being habits takes time and practice
Stick with it, try to do something small every day to better yourself
What are some examples of non-optimal performance?
Overextending yourself
Grades start dropping
What is NOT considered non-optimal performance?
Having a bad day
A few days of being overwhelmed
Feeling like you need a drink to relax
Needing a little time off/away
Occasionally being in a bad mood
What contributes to poor performance?
Feeling overwhelmed (too much on your plate to get anything accomplished)
Under stimulated or lack of challenge
Not having a strong community
Not feeling appreciated or recognized for quality work
____ and well-being are directly related
Burnout
WHO listed burnout as _____
An occupational phenomenon
Burnout has received an ___
ICD code
What is burnout? (Definition)
A syndrome conceptualized as resulting from workplace stress that has not been successfully managed
What is burnout? (Description)
Response to prolonged work-related stress
Can affect physical health and mental well-being
How is burnout measured?
Maslach Burnout Inventory (MBI)
MBI-Human Services Survey (MBI-HSS) is the assessment tool for those in human services occupations like healthcare
What are the 3 indicators of burnout?
- Emotional exhaustion
- Depersonalization
- Decreased sense of personal accomplishment
What is emotional exhaustion
Feelings of energy depletion associated w/ one’s work
What are the descriptors of emotional exhaustion?
Being worn out
Loss of energy/enthusiasm for work
Feeling drained & fatigues
What is depersonalization?
Increased mental distance from one’s job
Feelings of negativity or cynicism towards one’s job
What are the descriptors of depersonalization?
Negative/cynical attitude towards clients
Negative, inappropriate, or irritable towards clients
What is a decreased sense of personal accomplishment?
Reduced professional efficacy
Feelings of reduced personal accomplishment
What are the descriptors of a decreases sense of personal accomplishment?
Reduced productivity/capability
Low morale
What are the risk factors of burnout?
Workload
Fairness
Reward
Control
Community
Values
Burnout risk factors: reward
Financial, social, or institutional
Burnout risk factors: Control
Employees have no personal control in the workplace
Burnout risk factors: Values
Conflicts between individual and organizational values
Recognizing burnout
Decline in quality of pt care
Dispensing errors
Low morale
Employee turnover
Missed days
What are some options to help your own well-being?
Be open with yourself
Sleep schedules
Ask for help
Time management
Keep a balance
Take responsibility
Address your boredom
Options to help your own well-being: Sleep schedules
Try to get a set number of hours of sleep each night
Options to help your own well-being: be open with yourself
Reflect on what aspects of self care you are good at and what aspects you need to spend extra time on
Options to help your own well-being: Ask for help
Be willing to open up to others when needed
Options to help your own well-being: Time management
Prioritize important tasks first
Options to help your own well-being: Take responsibility
You have some control over the situation, own it
Options to help your own well-being: Keep a balance
Be aware of time spent on work/school and on personal interests
Options to help your own well-being: Address your boredom
Ask for challenges to ensure you continue growing
What is body language?
Nonverbal vocab that uses expressions to emphasize or change the meaning of words
Examples of body language
Gestures
Facial expressions
Body movements
Posture
Eye contact
Hand gestures
Tone
Volume
What is the most common example of defensive body language?
Crossing arms in front of chest
When is defensive body language used?
Often used when someone feels like they’re about to be attacked physically or verbally
When people feel threatened, judged, criticized, or blamed
What are some examples of defensing body language?
Crossing arms (in front/behind)
Hands on hips
Tapping fingers (other tics)
Head in hands
Rubbing your eyes
Pinching the bridge of nose
Touching face/hair
Mumbling/clearing throat
Gaze downwards
Bad posture/slumping
Blocking eyes
Barriers (small and large)
Head down
Taking up less space
Crossing legs
Fig leafing (genital guarding)
What should you consider about body language?
Environment —> crossed arms in the heat vs cold
Conversation —> accusatory or inquisitive
Reading clusters —> a defensive person will typically use more than one cue
Context in body language: What questions should you as yourself?
What time of day is it?
Who is involved in the conversation?
Where is this taking place?
What are the key elements of reacting to bad situations?
Change your perspective
Clear communication
Be self aware
Reacting to bad situations: change your perspective
How does the situation look from your patient’s POV?
Reacting to bad situations: Clear communication
Be specific w/ patient and other team members
Reacting to bad situations: Be self aware
Know your own triggers and be ready to take a step back when needed
What does QTIP stand for?
Quit Taking It Personal
What is professionalism?
Always growing and evaluating yourself for ways to improve
Example:
- continuing education
- staying up to date on new topics
- participating in self growth
What should you consider about professionalism when dealing with angry patients?
No one is perfect 100% of the time
Being professional (responsible for your actions) will help in these situations
What is compassion fatigue?
Prolonged exposure to other people’s trauma
Experiencing acute symptoms that put their physical and mental health at risk (tend to become wary of giving and caring)
Experience of an empathetic person who is conscious of societal needs, but feels helpless to solve them (general public)
What are symptoms of compassion fatigue?
- Exhaustion
- Disrupted sleep
- Anxiety
- Headaches
- Stomach upset
- Irritability
- Numbness
- Decreased sense of purpose
- Emotional disconnection
- Self contempt
- Difficulties w/ personal relationships
Who is affected by compassion fatigue?
Dedicated workers who continue to help by taking extra shifts
Dedicated workers who do not take extra shifts
Those who may be neglectful of self-care practices
Anyone
Ways to calm yourself down when things get complicated
Breathing —> take a step away and take a set # of deep breaths
Bubble breaths —> take slow deep breaths, like blowing a bubble
Senses —> what do you feel, fear, see, smell, and taste in the moment?
Happy places —> place, person, pet
Staying mentally fresh
Positive environment
Support system
Stepping back to reset
Staying mentally fresh: positive environment
Environment has affect on well being
Staying mentally fresh: Support system
Colleagues, support staff, and other people make a difference
Staying mentally fresh: Stepping back to reset
Take a pause
Use the “in the moment” techniques
Why are positive environments important?
Positive and uplifting workplaces:
- bring out the best in everyone
- high retention rates
- reduced recruitment costs
- improve employee engagement rates
What is included in positive environments?
- High levels of trust
- Support systems
- Strong communication
- Encouragement and compassion across all employees
What is the key component of a positive work environment?
Prioritizing the well-being of the employees
