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Community Psych Methods > Exam 2 Chapter 4 > Flashcards

Exam 2 Chapter 4 Flashcards

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1
Q

Program Process Theory (process evaluation builds off of this)

A

identifies the critical components, functions, and
relationships assumed necessary for the program to be effective

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2
Q

Criteria for assessing program process performance may include:

A

stipulations from the program theory, administrative standards, applicable legal, ethical, or professional standards, and after-the-fact judgment calls

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3
Q

Process evaluations can be stand alone or ongoing, which is called:

A

Program Process Monitoring

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4
Q

Process evaluation is usually carried out along with this other evaluation:

A

Impact Evaluation

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5
Q

Process Evaluation Slide show definition

A

Information about what the program or program staff have to do to create change

Activities
Attendance
Satisfaction
Fidelity

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6
Q

Outcome Evaluation Slides definition:

A

Information about changes program seeks to create in clients or for clients

Knowledge
Attitudes
Behaviors
Changes in health status

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7
Q

What are Process and Outcome measuring?

A

Change = Outcome

Activities that Cause Change = Process

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8
Q

Types of Process Evaluation

A

Snapshot Approach
Program Process Monitoring

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9
Q

Type of Process Eval: Snapshot approach

A

Time limited

Done primarily for evaluation purposes

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10
Q

Type of Process Eval: Program process monitoring

A

Ongoing

Done for both management and evaluation purposes

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11
Q

Why monitor program process?

A

Confirm that the program is reaching its intended targets

Understand outcome/impact data

Improve the program even without outcome data

Facilitate program management – are administrative standards being met?

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12
Q

Components of Comprehensive Process Evaluation

A

Fidelity
Dose Delivered
Dose Received
Satisfaction
Reach
Recruitment

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13
Q

Components of Comprehensive Process Evaluation: Fidelity

A

Fidelity

Delivered as designed

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14
Q

Components of Comprehensive Process Evaluation: Dose Delivered

A

Dose Delivered

Amount of program delivered

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15
Q

Components of Comprehensive Process Evaluation: Dose Received

A

Dose Received

Actual use of program

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16
Q

Components of Comprehensive Process Evaluation: Reach

A

Reach

Proportion of intended targets served

17
Q

Components of Comprehensive Process Evaluation: Satisfaction

A

Satisfaction

Program and staff

18
Q

Components of Comprehensive Process Evaluation: Recruitment

A

Recruitment

Procedures

19
Q

Main components of process evaluation

A

Service Utilization
Organizational Function

20
Q

Main components of process evaluation:
Service Utilization

A

Service Utilization
Who is the program serving?

21
Q

Other Aspects of Service Utilization

A

Coverage

Is program participation reaching intended levels?
How many people are we serving?

Bias

Is the program serving the types of people it was designed to serve?

22
Q

Skimming (Related to service Utilization)

A

Systematically eliminating clients who are difficult to serve

Must be distinguished from legitimate efforts to refer clients who cannot be successfully served by program

23
Q

Creaming

A

Systematically Including clients who would be easy to serve.

24
Q

Monitoring Organizational Functioning

A

Is the program actually delivering the intended services? Are the services being delivered according to plan?

25
Q

Implementation Failure (related to monitoring organizational functioning)

A

Intervention not delivered

Wrong intervention is delivered

Intervention is completely unstandardized

26
Q

How Do We Collect Process Data?

A

Use existing program records

Develop simple record keeping instruments or databases

MIS systems

Client or Community Surveys

Satisfaction

Awareness

Utilization

27
Q

Process Evaluation or Monitoring Plans must be designed to:

A

Avoid being overly punitive to staff

Avoid encouraging dishonestly or unwanted changes in staff behavior

Community Psych Methods (8 decks)

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