Exam 1 Study Guide Flashcards
Fatal leadership flaws
- the inability to inspire and motivate others
- not practicing self-development by asking for feedback
- poor teamwork and collaboration
- a failure to develop others
- the inability to communicate powerfully and prolifically
- not building and maintaining positive relationships with others
three leadership styles
authoritarian, democratic, laissez-faire
Authoritarian leadership
makes decision w/o consulting, gives orders, dampens creativity/inhibits motivation. high compliance, low motivation. ex: military
Laissez-faire leadership
let someone do, little planning/decision making, no goal. only motivated do well. ex: get it done when you want
Democratic leadership
share lead, less efficient, more flexible, increased motivation/creativity, guide vs control, leader makes final decision. high participation, high motivation. ex: where to eat
Transactional leadership
traditional manager, results oriented, focused on tasks, reward/punish
Transformational leadership
change into something else - provides meaning, inspiration, vision. sense of mission that goes beyond interpersonal relationship/appropriate reward for job (ex: nurses vision to do good to mankind) - leadership helps achieve vision
Servant leadership
serving others = priority, followers welfare/needs. promotes collaboration/teamwork. provide others w/ predictability/understanding/control listen, nonjudgmental, clear w/ goals, see whole pic, think before speak
Characteristics of servant leadership
value people, humility, listen (to understand), trust/are trusted (authentic), caring, integrity, put others needs first. communicate goal/direction to attract followers, create/communicate meaning clearly, reliability/consistency, know self/work on strengths/weaknesses
Assertive communication
telling people your needs clearly, not afraid when telling people what want. starts w/ I vs you (which is aggressive), not afraid/shy. eye contact, body posture, voice tone, inflection, timing, listening. focus on issues
Benefits of assertive communication
increase job satisfaction - respect gained, problems solved, feel good about self, anger dealt w/ appropriately, feelings expressed. advocate for self
Non verbal communication
personal space, eye contact, position, posture, voice, facial expression, gestures, movement, pace, reaction time, context (environment), physiological response (ex: swallowing), touch
Why is good communication important for leaders?
effective communication, better pt outcomes, enhance professional relationships, shorten hospital stays, better teamwork, safety, prevent errors. prevent mistakes/misunderstandings/quality issues, enables next shift to do their job well, be able to interpret others, be able to communicate with others
RBAV
read back and verify. ensures communication, repeat message to make sure on same page. ex: I have six units of insulin, I see six units of insulin.
ARCC
ask, request, concern, chain of command
Ask
question to prompt other person of potential safety issue. ex: do you see the broken seal on that foley packaging?
Request
change to make person aware of risk. ex: we need to get a new catheter because this one isn’t sterile.
Concern
voice if person is resistant. ex: that catheter isn’t sterile. it may give the pt a UTI
I have a concern
everything stops until it is fixed
Chain of command
if disregarded. ex: nurse manager
leadership
influencing the behavior of others
First step of time management
planning
Keys to optimizing time management
set goals, organize work, do hardest thing with most energy, to do list, schedule, filing system, cluster activities, streamline work, reduce interruptions, time log
Three categories of prioritization
do now (priority), do later (can move to do now), do never
Benefits of collaboration
improve pt care/outcomes - holistic, everyone notices different things. reduce medical errors, start treatment faster, reduce inefficiencies/costs, improve staff relationships
Collaboration
action of working with someone to produce or create something
Professionals nurses collaborate with:
physical therapy, occupational therapy, respiratory therapist, dietician, speech therapy, pharmacist, home health nurse, wound care nurse
Why is there conflict?
difference in people’s goals, needs, desires, responsibilities, perceptions, ideas
Pros of conflict
id new things (ex: leave obsolete practices), sparks creativity (win/win), transform people/change relationships, make us aware/grow/commit to change
Cons of conflict
Unresolved conflict leads to job dissatisfaction, absenteeism, can be safety concern, poor pt outcomes, lack of communication.
Five styles of conflict management
accommodation, avoidance, competition, collaboration, compromise
Accommodation
high cooperation, low competitiveness. Letting the other win. Acknowledges there’s an issue but is more important to the other party .
Competition
high competitiveness, low cooperation. One person wins and the other loses. Effective and necessary when a decision needs to made quickly, When the stakes are high and no other options
Avoidance
know there’s a conflict but avoid it - can lead to unresolved. low cooperation low competitiveness. if need time or have no power
Compromise
middle cooperation, middle competitiveness. both sides give up something to get something in return - speed up solutions, moderately important, equal power and mutually exclusive goals
Collaboration (conflict management)
high cooperation, high competitiveness. takes the longest but win win situation. valuable when both concerns too important to be compromised, come up with new solution.
Intrapersonal conflict
within the person (ex: different responsibilities)
Is conflict good or bad?
neither, can produce growth or destruction depending on how managed
What are the three types of conflict
intrapersonal, interpersonal, intergroup
Interpersonal conflict
between two or more people.
Intergroup conflict
between two or more groups (ex: political parties)
Answer a roommate never cleaning up the kitchen in all five conflict styles.
competition - throw away their stuff, standoff.
avoidance - pretend like there’s no problem but angry internally.
accommodation - do them yourself. compromise - I clean this week you clean next week.
collaboration - paper dishes, do together, cleaning lady
Biblical teaching
instruction that is based upon the truth of the Bible
Servant
obedient and faithful to God
Citizenship
Everyone must submit himself to the governing authorities, for there is no authority except that which God has established. The authorities that exist have been established by God. Consequently, he who rebels against the authority is rebelling against what God has instituted, and those who do so will bring judgment on themselves.
Service
Giving of one’s time and/or talent to those in need of that time and talent. “Not every one that says to Me, Lord, Lord, shall enter into the kingdom of heaven; but he that does the will of My Father which is in heaven” (Matthew 7:21, KJV).
Professionalism
The assimilation of nursing skills and knowledge is integrated with dignity and respect for all human beings, incorporating the assumptions and values of the profession while maintaining accountability and self-awareness. This concept includes both inter-professionalism and intra-professionalism.
Time Management/Organization
Time Management refers to managing time effectively so that the right time is allocated to the right activity. The ability to use your time, energy, resources, etc. in an effective way so that you achieve the things you want to achieve
Collaboration concept
Working cooperatively with others, especially in joint intellectual efforts, in a way that includes collegial action and respectful dialog.
Leadership concept
An interactive process that provides needed guidance and direction.
Delegation
The transference of responsibility and authority of an activity to another competent healthcare worker.
Conflict resolution
The ability to resolve disagreements in regards to significant issues, and concerns, or when emotional apposition creates discord within an individual or between individuals, groups, or organizations.
personal traits
The use of interpersonal skills to influence self and others to accomplish a specific goal.
Skills
An interactive process that provides needed guidance and direction
Emotional Intelligence
being able to manage your emotions, able to relate to others that has the most influence. Strong predictor of your performance
Ways to have higher emotional intelligence?
being assertive, taking the high road, self-motivating, know your emotions and to manage them, recognizing other’s emotions, being in tune with your emotions, having a positive attitude, positive self-talk, plan for remediation, know what you are feeling, being optimisitic, something people have, knowing how to read a room, reading situations and people and responding appropriately.
Four parts of Emotional Intelligence
- self awareness
- Self-management
- social awareness
- relationship management
Characteristics associated with leadership
- Intelligence
- Creativity
- Interpersonal skills
- Knowledge
- Cooperativeness
- Tact
- Judgment
- Alertness
- Diplomacy
- Decisiveness
- Self-confidence
- Prestige
- Oral fluency
- Personal integrity
- Social participation
- Emotional intelligence
- Emotional balance and control
- Charisma
- Independence
- Risk taking
- Collaborative priority setting
- Personable
- Critical thinking
- Resilience
- Skilled communicator
- Ability
- Adaptability
Emotional Intelligence (Book definition)
the ability to perceive, understand, and control one’s own emotions as well as those of others. It gives us the ability to read our instinctive feelings and those of others. It also allows us to understand and label emotions as well as express and regulate them.
Benefits of Emotional Intelligence
- being empathetic
- being able to look at situations from alternative points of view
- being open-minded
- bouncing back from challenges
- pursuing goals despite challenges
Four mental abilities of emotional intelligence
Perceiving/identifying emotions, integrating emotions into thought processes, understanding emotions, and managing emotions.
Resume Must Haves
- Should only be 1 page
- use ATS friendly format
- use reverse chronological format
- show summary of the highlights
- only include GPA if job description requires it
- list position first, then name of employer
- start each bullet with an action verb or powerful adverb
- list experiences relevant to position
- focus on skills and accomplishments NOT tasks
- Condense skills and accomplishments to about 3 bullets per position
- do NOT mass produce
- PROOFREAD
- Every resume needs a cover letter
Resume Structure
- Identification/Contact Info/Link to LinkedIn
* Branding Statement or Headline* - Profile/Summary
- Education (can include scholarships, coursework)
- Experience (work, volunteer, projects)
* IMPACT Statement* - Optional Sections (Skills/Certifications)
* If an alternative category would highlight your qualifications more effectively, sub in a different section:
-Honors/Awards
-Languages
-Publications
-Scholarships
-Affiliations/Memberships
-Activities
-Volunteer experience - Ending Statement
Resume must haves for AI
- no tables, graphs, multiple columns, or textboxes
- plain formatting
- only in Word or Google Docs
- Upload as PDF
- Use only 1-2 colors
- Use ONE basic font
- spell out acronyms
- NO headers or footers
- Include start and end date of your degree
- use only one line at the top of the page to separate your identification from the rest of the resume
- use standard section headings (Education, Experience, Skills, etc.)
- Show that you are a match for the job by using exact phrases in the job description that are true for you
Tell me about yourself during Interview
prepare one-minute commercial
* no life story/history
* use your top 5 strengths
* highlight your commpetence
* practice, practice, practice
