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Training & Development > Exam #1 (chap 1-2) > Flashcards

Exam #1 (chap 1-2) Flashcards

1
Q

Ability to maintain and gain market share in an industry? (“winning”)

A

Competitiveness

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2
Q

Policies, practices and systems that influence employees behavior, attitudes, and performance?

A

Human Resource Management

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3
Q

All parties that have an interest in seeing that the company succeeds?

A

Stakeholders

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4
Q

Acquiring knowledge, skills, competencies, attitudes, or behaviors?

A

Learning

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5
Q

Four parts of Human Capital?

  • know WHAT
  • know WHY
  • know HOW
  • CARE why
A
  1. Knowledge (know what)
  2. System understanding and creativity (know why)
  3. Advanced skills (know how)
  4. Motivation to deliver high quality products and services (care why)
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6
Q

Bloom’s Taxonomy?

A

There is more than one way to “know” something

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7
Q

Facilitates learning job related competencies, knowledge, skills, or behavior?

A

Training (short-term)

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8
Q

Formal education, job experiences, relationship, assessments of personality/skills/abilities? (Future focused)

A

Development (long-term)

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9
Q

Formal training and development?

A

Programs, courses, and events that are developed and organized by the company

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10
Q

The ADDIE process? (planning for training)

A

Assess

Design

Develop

Implement

Evaluate

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11
Q

Process of moving jobs from the US to other locations in the world?

A

Offshoring

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12
Q

Relationships in the company?

A

Social capital

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13
Q

Systematic collection of knowledge that exists in a company?

A

Intellectual capital

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14
Q

Value of relationships with other organizations or persons?

A

Customer capital

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15
Q

Adoption of a new idea or behavior by a company?

A

Change

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16
Q

Training and development activities provided by individuals outside the company?

A

Outsourcing

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17
Q

What are the 3 H’s?

  • What
  • Why
  • How
A
  1. Head (what)
  2. Heart (why)
  3. Hands (how)
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18
Q

Up or Out company?

A

2 years of work must lead to a promotion or new job. Constantly want new people with new ideas.

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19
Q

What the company hopes to acheive in the medium/long-term future?

A

Goals

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20
Q

Integrates the company’s goals, policies, and actions? Influences how the company uses physical, financial, and human capital?

A

Business strategy

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21
Q

Examine the operating environment to identify opportunities and threats?

A

External analysis

22
Q

Identify the company’s strengths and weaknesses? Examine the availible quantity and quality of financial, physical, and human capital?

A

Internal analysis

23
Q

The strategy believed to be the best alternative to achieve the company goals?

A

Strategy choice

24
Q

What decisions must a company make in order to compete and reach its goals?

A
  • Where do we compete? (industries, products, etc.)
  • How to compete? (cost, quality, reliability, etc.)
  • With what will we compete? (resources needed to beat competition)
25
Q

Business level outcomes chosen to measure the overall value of training and learning? Strategic business related measures not linked to one course or program?

A

Metrics

26
Q

Means of measurement for overall company performance, and performance of departments or functions?

A

Balanced scorecard

27
Q

Four perspectives of strategic training and development process?

A
  1. Customer
  2. Internal innovation
  3. Learning
  4. Financial
28
Q

Role of the employees to influence training?

A

Responsible for quality of goods and services

29
Q

Role of managers to influence training?

A
  • manage individual performance
  • develop employees and encourage continuous learning
  • plan and allocate resources
  • facilitate decision making
  • create and maintain trust
  • coordinate activities and interdependent teams
  • represent their work unit
30
Q

Role of CEO to influence training?

A
  • setting clear direction for learning
  • governing learning and reviewing objectives
  • develop new learning programs for company
  • serving as role model for learning
  • providing encouragement, resources, and commitment for strategic learning
31
Q

Training that rotates employees between jobs in different businesses?

A

Integration of business units

32
Q

Training that helps prepare employees for temporary or long-term overseas assignments?

A

Global presence

33
Q

What impacts the ability to find employees with necessary skills, and retain current employees?

A

Business conditions

34
Q

How a company finds and selects employees?

A

Staffing strategy

35
Q

Identification, analysis, forecasting, and planning of changes to meet changing business conditions?

A

Human Resource Planning

36
Q

Extent to which employees are rare, specialized, and not highly available?

A

Uniqueness

37
Q

Employee potential to improve company effectiveness and efficiency?

A

Strategic value

38
Q

How does the extent of unionization influence training?

A

Joint union management programs help employees prepare for new jobs

39
Q

Internal growth strategy?

A

Focuses on new market and product development, innovation, and joint ventures

40
Q

External growth strategy?

A

Emphasizes aquiring vendors and suppliers or buying businesses to expand into new markets

41
Q

Disinvestment strategy?

A

Emphasizes liquidation and divestiture of business

42
Q

Four variables to consider when organizing the training department?

A
  1. Resistance to change
  2. Control
  3. Power
  4. Task redefinition (changes in roles)
43
Q

Tacit Knowledge?

A
  • Personal knowledge based on individual experiences that is difficult to codify
  • Result of informal learning
44
Q

Knowledge management?

A

Process of enhancing company performance by designing and implementing tools, processes, systems, structures, and cultures to improve the creation, sharing, and use of knowledge

45
Q

Explicit Knowledge?

A
  • Well documented and easily transferred from person-to-person
  • Primary focus of formal training and development
46
Q

Informal Learning?

A
  • Learner initiated
  • Occurs without an instructor
  • Not a formal learning setting
  • Motivated by an intent to develop
47
Q

Total Quality Management? (TQM)

A

Companywide effort to continuously improve the ways people, machines, and systems accomplish work

48
Q

Cross Training?

A

Training employees in a wide range of skills to fill any of the roles needed to be performed

49
Q

Work Teams?

A

Employees with various skills interact to assemble a product or provide a service

50
Q

Virtual Teams?

A
  • Separated by time, geographic, cultural, and/or organizational boundaries
  • Rely on technology to interact and complete their projects
51
Q

Gap Analysis? (3 parts)

A
  • Current situation
  • Challenge or goal
  • Required action

Training & Development (6 decks)

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