Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

MGMT1003 > Ethics & Social Responsibility > Flashcards

Ethics & Social Responsibility Flashcards

1
Q

What is Ethics?

A

The set of moral principles or values that defines right and wrong for a person or group

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What is workplace deviance?

A

Unethical behaviour that violates organisational norms about right and wrong

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What is hurting the quality and quantity of work produced called?

A

Production deviance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What is property deviance?

A

Aimed at the organisations property or products

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What is the theft of company merchandise called?

A

Employee shrinkage

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What is sing one’s influence to harm others in the company called?

A

Political deviance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What is the role of ethical regulatory agencies?

A

Not only to punish but to encourage

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What is ethical intensity?

A

The degree of concern people have about an ethical issue

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What is ethical intensity dependant on?

A 
Magnitude of consequences
Social consensus
Probability of effect
Temporal immediacy
Proximity of effect
Concentration of effect
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What is meant by Magnitude of consequences?

A

The total harm or benefit derived from an ethical decision

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What is meant by Social consensus?

A

Agreement on whether behaviour is good or bad

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What is meant by Probability of effect?

A

The chance that something will happen and then harm others

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What is meant by Temporal immediacy?

A

The time between an act and the consequences is produces

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What is meant by Proximity of effect?

A

The social, psychological, cultural or physical distance of a decision maker from those affect by their decision

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What is meant by Concentration of effect?

A

The total harm or benefit that an act produces on the average person

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What are the three levels of moral development?

A

Preconventional level of moral development
Conventional level of moral development
Postconventional level of moral development

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

What level of moral development are most people in?

A

Conventional level of moral development

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

What do people in the preconventional level of moral development do?

A

People make decisions based on selfish reasons

  • Punishment & Obedience (avoid trouble)
  • Instrumental Change (own wants & needs)
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

What do people in the conventional level of moral development do?

A

People make decisions that conform to societal expectations

  • Good Boy, Nice Girl
  • Law & Order
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

What do people in the postconventional level of moral development do?

A

People make decisions based on internalised principles

  • Social Contract (Make society better off, don’t infringe on rights)
  • Universal Principles (Even if principles conflict with others views/law)
21
Q

What are the principles of moral decision making?

A
  • Principle of long term self-interest
  • Principle of personal virtue
  • Principle of religious injunctions
  • Principle of government requirements
  • Principle of utilitarian benefits
  • Principle of individual rights
  • Principle of distributive justic
22
Q

What is the Principle of long term self-interest?

A

You should never take any action that is not in your or your organisation’s long-term self interest

23
Q

What is the Principle of personal virtue?

A

You should never do anything that is not honest, open and truthful and that you would not be glad to see reported to the public

24
Q

What is the Principle of religious injunctions?

A

You should never take any action that is not kind and does not build a sense of community

25
Q

What is the Principle of government requirements?

A

You should never take any action that violates the law i.e. minimum moral standard

26
Q

What is the Principle of utilitarian benefits?

A

You should never take any action that does not result in greater good for society

27
Q

What is the Principle of individual rights?

A

You should never take any action that infringes on others agreed-upon rights

28
Q

What is the Principle of distributive justice?

A

You should never take any action that harms the least fortunate in society

29
Q

What techniques can be used to implement organisational ethics through employee selection?

A
  • Overt integrity test

* Personality-based integrity test

30
Q

What is an overt integrity test?

A

A test that estimates job applicants honesty by directly asking them what they think about punishment of unethical behaviour

31
Q

What is a personality-based integrity test?

A

A test that indirectly estimates job applicants honesty by measuring psychological traits such as dependability and conscientiousness

32
Q

What factors are key to maintaining a code of ethics?

A
  • A company must communicate its code inside and outside the company
  • Manager must develop practical ethical standards and procedures specific to the company’s line of business
33
Q

What are the steps to ethics training?

A
  • Develop employees awareness of ethics
  • Achieve credibility with employees
  • Teach employees a practical model of ethical decision making
34
Q

What is the most important ethical influence on employees?

A

Managers

35
Q

What is social responsibility?

A

A business’s obligation to pursue policies, make decisions and take actions that benefit society

36
Q

What is the shareholder model and what is its justification?

A
  • An organisations overriding goal should be profit maximisation for the benefit of the shareholders
  • Organisations cannot act effectively as moral agents for all company shareholders
  • Money and attention diverted to social causes undermine market efficiency
37
Q

What is the stakeholder model?

A

An organisations most important responsibility, long term survival, is achieved by satisfying the interests of multiple corporate stakeholders

38
Q

What are primary stakeholders? Examples:

A

Groups which the organisation depends on for its long term survival
Shareholders, employees, customers, suppliers, governments and local communities

39
Q

What are secondary stakeholders? Examples:

A

Groups that can influence or be influenced by a company and can affect public perceptions about its socially responsible behaviour
Media, special interest groups, trade associations

40
Q

What are the corporate social responsibilities?

A
  • Economic responsibility
  • Legal responsibility
  • Ethical responsibility
  • Discretionary responsibility (The expectation that a company will voluntarily serve a social role beyond its economic, legal and ethical responsibilities )
41
Q

What are the strategies for social responsiveness?

A
  • Reactive strategy
  • Defensive strategy
  • Accommodative strategy
  • Proactive strategy
42
Q

What is the reactive social responsiveness strategy?

A

Company does less than society expects, deny responsibility or fight suggestions that company should fix it

43
Q

What is the defensive social responsiveness strategy?

A

Company admits to a problem but does the least required to meet societal expectations

44
Q

What is the accommodative social responsiveness strategy?

A

Company accepts responsibility for a problem and does all that society expects to solve that problem

45
Q

What is the proactive social responsiveness strategy?

A

Company anticipates responsibility for a problem before it occurs and does more that society expects to address the problem

46
Q

What do ethical answers depend on?

A

Ethical intensity of decision
Moral development of decision maker
Ethical principle used

47
Q

What are the steps in the model of ethical decision making?

A
  1. Identify the problem.
  2. Iden’fy the constituents.
  3. Diagnose the situation.
  4. Analyse your options.
  5. Make your choice.
  6. Act.
48
Q

How can managers encourage more ethical decision making in their organisations?

A
  • Select and hire ethical employees.
  • Establish a code of ethics.
  • Train employees to make ethical decisions.
  • Create an ethical climate.
49
Q

How can managers create an ethical climate?

A
  • Managers act ethically
  • Top management support
  • Reporting system
  • Fairly & consistently punish

MGMT1003 (14 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions