Ethics, professionalism and Social responsibility

Question 1

name the ethical theories

Answer 1

1.principle-based theory
2.Consequence-based theory
3.Utilitarian theory
4.Narrative theory
5.Virtue-based
theory
5.Deontology

Question 2

5.Deontology

Answer 2

Upholding one’s obligation to society, this act is ethical

Question 3

5.Virtue-based

Answer 3

Judges a person on their character

Question 4

4.Narrative theory

Answer 4

Using stories to illustrate what is acceptable or not

Question 5

3.Utilitarian theory

Answer 5

Actions are justified if it benefits the majority of the group

Question 6

2.Consequence-based theory

Answer 6

The outcome of the situation will determine whether the action is ethical or not

Question 7

1.principle-based theory

Answer 7

A set of values or rules will determine if an action is ethical or not

Question 8

Ethical behavior:

Answer 8

=Be honest; act with integrity
=Behave in a manner acceptable to society
=Do what is right rather than what is easy or financially rewarding

Question 9

A professional person will:

Answer 9

=Ensure that his/her knowledge skills relating to the job at are current; lifelong learner 
=Share knowledge with other employees 
=Exercise good judgment 
=Be reliable 
=Accept accountability 
=Ensure that appearance matches standard
=Be punctual
=Use appropriate language
=do not gossip about employees
=don't overshare personal life during office hours

Question 10

Batho Pele framework

Answer 10

The initiative was introduced by the Mandela Administration in 1997, to stand for better delivery of goods and services to the public

Question 11

Supports the Constitutional values of:

Answer 11

=Using; applying state resources efficiently and effectively
=Not subscribing to discrimination or bias -being impartial and fair
=Respecting the needs of the people of the country
=Being transparent and accepting accountability

Question 12

Name the 8 Batho Pele principles

Answer 12

1. Consultation
2. service standards
3. access
4. courtesy
5. information relevant
6. openness and transparency
7. redness
8. value for money

Question 13

1st principle

Answer 13

1. Consultation -Hear citizens out; discussions, surveys, and meetings; gather information - used to develop and implement policies e.g Integrated Development Plans

Question 14

2nd principle

Answer 14

2. Service standards – monitored to ensure that the citizens are satisfied; measured against international benchmarks ensure professionalism and ethicality

Question 15

3rd principle

Answer 15

3. Access - Increase access to public services; empowers the people of SA; higher standard of living

Question 16

4th principle

Answer 16

4. Courtesy - including consideration and respect for others leads to better communication; better service delivery; eliminates negative perceptions

Question 17

5th principle

Answer 17

5. Information - relevant information about the government and service delivery should be shared

Question 18

6th principle

Answer 18

6. Openness and transparency - accountability; responsible for how resources are applied and utilized

Question 19

7th principle

Answer 19

7. Redress - mechanisms should be put in place to rectify the grievances of the citizens

Question 20

8th principle

Answer 20

8. Value for money - the public servant should be able to provide the correct information and always strive to be more efficient and to reduce costs

Question 21

A code of ethics

Answer 21

Defined as a set of rules that helps people when they have decisions to make.

Question 22

What is addressed in the Code of Conduct?:

Answer 22

=Bribery, corruption, fraud
=Confidentiality of company records
=How to handle conflict of interest
=insider trading
=receiving gifts or offers of entertainment: value and how to declare
=respect for the business’s intellectual property
=Use of company resources and the issue of privacy
=how to report problems; Whistleblowing
=are employees allowed to have another job or run a business in their own time.

Question 23

Code of conduct

Answer 23

Guides people’s actions(conduct). Will prevent negative behavior

Question 24

how to ensure that staff embers use the code of ethics /code of conduct as part of everyday business :

Answer 24

=Obtain staff input
=Lead by example
=Easy language
=Regular training
=Ensure it is proof read
=Aware of consequences

Question 25

what are the implications of unethical business behavior

Answer 25

=leads to an atmosphere of mistrust.
=lead to embarrassment for the individual and the business.
=The issue could be taken to court.
=reputation may suffer and customers may boycott the business, negative impact on profits.
=Large fines. May impact the profit.
=low profits lead to investors losing confidence in the business and a drop in the share price on the JSE.
=may lead to more regulations being introduced to try to govern behavior. Place a bigger demand on all companies in terms of how much paperwork needs to be filled.

Question 26

importance of corporate governance

Answer 26

You need to do things because it is the right thing to do.

Question 27

draw corporate governance diagram on page 71

Answer 27

…

Question 28

Benefits of implementing a sound Corporate Citizenship programme:

Answer 28

= Good image for the business ,public relations job becomes easier.
=Improves relationships with stakeholders;
—healthier workforce;
—-investor confidence;
—increased market share

Question 29

Practical implementation of good Corporate Governance:

Answer 29

Refer to the textbook page 72