ESL Podcast 418 – Getting Bad Service Flashcards
poor quality; bad; not very good
Buck: I’m never going to that coffee house again!
Star: Why? What happened?
Buck: It’s the third time in a week that I’ve had …..service. I don’t expect fivestar
treatment, but I do expect service industry employees to be at least civil
- That’s a lousy movie. I saw it last week and I’m sure you won’t like it.
very good customer service that makes one feel like a very
important person
Buck: I’m never going to that coffee house again!
Star: Why? What happened?
Buck: It’s the third time in a week that I’ve had lousy service. I don’t expect ……, but I do expect service industry employees to be at least civil
Our hotel is the best in the city, always giving five-star treatment to all our
guests
the businesses and people who work by providing services to
other people
Buck: I’m never going to that coffee house again!
Star: Why? What happened?
Buck: It’s the third time in a week that I’ve had lousy service. I don’t expect fivestar
treatment, but I do expect …… employees to be at least civil
- Hair salons, restaurants, and hotels are all examples of businesses in the
service industry
polite and formal but not friendly
Buck: I’m never going to that coffee house again!
Star: Why? What happened?
Buck: It’s the third time in a week that I’ve had lousy service. I don’t expect fivestar
treatment, but I do expect service industry employees to be at least …
- Even though we don’t like our neighbor, we need to be civil to her.
a long, flat surface like a table where the customer stands on one side
and the employee stands on the other side and where things are bought and sold
Buck: I’m never going to that coffee house again!
Star: Why? What happened?
Buck: It’s the third time in a week that I’ve had lousy service. I don’t expect fivestar
treatment, but I do expect service industry employees to be at least civil.
Star: What happened this time?
Buck: I walked in and went up to the ….. to place my order. The woman
working there was talking to her friend, another customer. I stood there, clearly
needing to be waited on and she couldn’t have cared less.
- Jarrod put the milk and eggs on the counter and waited for the cashier to tell
him how much they would cost.
to be served by an employee; to have an employee ask what
one wants to buy and bring that thing to oneself
Buck: I’m never going to that coffee house again!
Star: Why? What happened?
Buck: It’s the third time in a week that I’ve had lousy service. I don’t expect fivestar
treatment, but I do expect service industry employees to be at least civil.
Star: What happened this time?
Buck: I walked in and went up to the counter to place my order. The woman
working there was talking to her friend, another customer. I stood there, clearly
needing to be …..and she couldn’t have cared less.
At the restaurant last night, we were waited on by a young waiter with pink hair.
a phrase used to show that something is extremely
unimportant to oneself, less important than anything else
Buck: I’m never going to that coffee house again!
Star: Why? What happened?
Buck: It’s the third time in a week that I’ve had lousy service. I don’t expect fivestar
treatment, but I do expect service industry employees to be at least civil.
Star: What happened this time?
Buck: I walked in and went up to the counter to place my order. The woman
working there was talking to her friend, another customer. I stood there, clearly
needing to be waited on and she …..
- I thought the professor would be mad that I was coming late to class, but he
couldn’t have cared less.
to recognize that someone is there, looking into
one’s eyes and/or saying hello, even if one does not have time to speak with or
help that person
Star: What happened this time?
Buck: I walked in and went up to the counter to place my order. The woman
working there was talking to her friend, another customer. I stood there, clearly
needing to be waited on and she couldn’t have cared less.
Star: You mean she didn’t even …..you?
Buck: Are you kidding? She didn’t stop talking for one second. When she finally
took a breath, I told her my order. She gave me a dirty look and finally turned
around to get my coffee. She practically threw it at me!
- The secretary was on the phone when I walked into the office, but he
acknowledged me by looking up and smiling.
to stop speaking for a short period of time so that one can
breathe in air
Star: What happened this time?
Buck: I walked in and went up to the counter to place my order. The woman
working there was talking to her friend, another customer. I stood there, clearly
needing to be waited on and she couldn’t have cared less.
Star: You mean she didn’t even acknowledge you?
Buck: Are you kidding? She didn’t stop talking for one second. When she finally
……, I told her my order. She gave me a dirty look and finally turned
around to get my coffee. She practically threw it at me!
* The children are trying to say the long poem without taking a breath
scowl; a way of moving one’s eyes, nose, and mouth to change
one’s facial expression and show that one is angry or not pleased about
something
Star: What happened this time?
Buck: I walked in and went up to the counter to place my order. The woman
working there was talking to her friend, another customer. I stood there, clearly
needing to be waited on and she couldn’t have cared less.
Star: You mean she didn’t even acknowledge you?
Buck: Are you kidding? She didn’t stop talking for one second. When she finally
took a breath, I told her my order. She gave me a ….. and finally turned
around to get my coffee. She practically threw it at me!
- The librarian gave us a dirty look when we were making too much noise in the
quiet library.
almost; virtually; nearly
Star: What happened this time?
Buck: I walked in and went up to the counter to place my order. The woman
working there was talking to her friend, another customer. I stood there, clearly
needing to be waited on and she couldn’t have cared less.
Star: You mean she didn’t even acknowledge you?
Buck: Are you kidding? She didn’t stop talking for one second. When she finally
took a breath, I told her my order. She gave me a dirty look and finally turned
around to get my coffee. She ….. threw it at me!
- We practically had to sell everything we owned to have enough money to pay
for food last month.
to begin speaking while someone else is speaking; to suddenly
stop someone from speaking before he or she is finished
Star: You mean she didn’t even acknowledge you?
Buck: Are you kidding? She didn’t stop talking for one second. When she finally
took a breath, I told her my order. She gave me a dirty look and finally turned
around to get my coffee. She practically threw it at me!
Star: Well, maybe she was having a bad day. At least you got your coffee.
Buck: I got a cup of coffee, but not the kind I ordered. When I realized it, I went
back to the counter and she was still talking to her friend. I …… her and told her that I got the wrong order. She had the chutzpah to try to tell me that I
had made a mistake in telling her my order. Not only did she not take
responsibility for her mistake, she tried to tell me that it was my fault!
- I’m sorry to interrupt your conversation, but do you know where the bathroom
is?
nerve; the courage or confidence to do something that other people
probably wouldn’t do, usually because they would be scared to do it
Star: You mean she didn’t even acknowledge you?
Buck: Are you kidding? She didn’t stop talking for one second. When she finally
took a breath, I told her my order. She gave me a dirty look and finally turned
around to get my coffee. She practically threw it at me!
Star: Well, maybe she was having a bad day. At least you got your coffee.
Buck: I got a cup of coffee, but not the kind I ordered. When I realized it, I went
back to the counter and she was still talking to her friend. I interrupted her and told her that I got the wrong order. She had the ….. to try to tell me that I
had made a mistake in telling her my order. Not only did she not take
responsibility for her mistake, she tried to tell me that it was my fault!
- You showed a lot of chutzpah when you told that man to stop smoking on the
bus.
to agree that something was one’s
own fault and accept the consequences (the things that happen as a result)
Star: Well, maybe she was having a bad day. At least you got your coffee.
Buck: I got a cup of coffee, but not the kind I ordered. When I realized it, I went
back to the counter and she was still talking to her friend. I interrupted her and told her that I got the wrong order. She had the chutzpah to try to tell me that I
had made a mistake in telling her my order. Not only did she not ……her mistake, she tried to tell me that it was my fault!
- I drove too quickly and now I need to take responsibility for it by paying for the
ticket that the police gave me.
something that makes one very angry and upset; very annoying
Star: Well, maybe she was having a bad day. At least you got your coffee.
Buck: I got a cup of coffee, but not the kind I ordered. When I realized it, I went
back to the counter and she was still talking to her friend. I interrupted her and told her that I got the wrong order. She had the chutzpah to try to tell me that I
had made a mistake in telling her my order. Not only did she not take
responsibility for her mistake, she tried to tell me that it was my fault!
Star: That’s really …… What are you going to do?
- That woman is so infuriating! I hate listening to her give her opinions.
