Escalations

Question 1

You use escalations to ensure that critical tasks, such as those defined in service level agreements, are completed on time.

Question 2

You can also use escalations for events that notify you before contracts expire, or to change the status or owner of a record. You can use escalations with any application.

Question 3

An escalation is a mechanism for monitoring time-sensitive records.

Question 4

Escalations can take actions or send notifications when a record reaches a defined escalation point.

Question 5

You can also use escalations for events, such as contract expiration, a change in the status of a records, or a change in the ownership of a record.

Question 6

In an escalation, you define the conditions to be met for an associated record, such as a work order, an asset, or a purchase order. When the conditions are met, the escalation is triggered.

Question 7

In the Escalations application, you can create an escalation for any business object.