Enterprise Systems Lifecycle 2 and 3 Flashcards
Why is the Post-Implementation Phase important?
Individual technology adoption and use is a mandatory condition for creating impacts with technology
Organizational Adoption Decision Factors
Capabilities of the software (Flexibility, Usability, Accessibility, …)
Vendor Profile (perceived strength and stability)
Economics and financial risk (hardware, software, consultancy, new staff)
Individual Adoption Decision
Individuals commitment to use technology features for work tasks
Technology characteristics (e.g. usefulness)
Individual characteristics (e.g. age)
Technology Adoption to Technology Use
Technology adoption is the process of deciding on whether to adopt or reject a (new) technology.
Individual Adoption Decision
Technology Use is the process of interacting with a technology in order to perform a task.
What is the Goal of the research area Technology Adoption
Identify factors that explain the adoption of a (new) technology
Antecedents/Factorss of Individual ES Adoption
Usability/familiar way of use
Performance -> Loading Times/Responsiveness
Intuitive use
Level of integration with current landscape
Technology Acceptance Model (TAM)
-> Perceived Usefulness
External Variables
-> Perceived Ease of Use
-> Attitude Towards Using -> Behavioral Intention toUse -> Actual System Use
Perceived Usefulness
The degree to which a person believes that using a particular system would enhance his or her job performance
Perceived Ease of Use
The degree to which a person believes that using a particular system would be free from effort
Attitude
Individual’s positive or negative feeling about performing the target behavior (e.g. using a system)
Intention to use
Assuming that a person has access to the system they intend to use it
What is Gamification
the application of typical elements of game playing (e.g. point scoring, competition with others, rules of play) to other areas of activity, typically as an online marketing technique to encourage engagement with a product or service.
Examples for Gamification
Duolingo
Compliance Trainings
Adaptation
Adaptation are the cognitive and behavioural efforts exerted by users to manage specific consequence associated with a significant IT event that occurs in their work environment
Adaptation examples
Benefits Satisficing Strategy: Using Workarounds
Self Preservation Strategy: Avoidance and self-deception
Seek Training: Benefits Maximizing/Disturbance Handling Strategy
Workaround Definition
A workaround is a goal-driven adaptation to an existing work system in order to overcome or minimize the impact of obstacles, exceptions, or structural constraints that prevent a user from achieving a desired level of efficiency, effectiveness, or goals
Example: Call colleague instead of creating an entry in the system
Habit definition
learned sequences of acts that have become automatic responses to specific cues and are functional in obtaining certain goals or end-states
How do Habits form
Stable Context: At work
Frequency of repetition: Every day
Satisfactory results: Gets the job done
Comprehensiveness of use: Excel is used for many different tasks
–> Habit/Habitual use of excel
