Enterprise Systems Lifecycle 2 and 3

Question 1

Why is the Post-Implementation Phase important?

Answer 1

Individual technology adoption and use is a mandatory condition for creating impacts with technology

Question 2

Organizational Adoption Decision Factors

Answer 2

Capabilities of the software (Flexibility, Usability, Accessibility, …)

Vendor Profile (perceived strength and stability)

Economics and financial risk (hardware, software, consultancy, new staff)

Question 3

Individual Adoption Decision

Answer 3

Individuals commitment to use technology features for work tasks

Technology characteristics (e.g. usefulness)

Individual characteristics (e.g. age)

Question 4

Technology Adoption to Technology Use

Answer 4

Technology adoption is the process of deciding on whether to adopt or reject a (new) technology.

Individual Adoption Decision

Technology Use is the process of interacting with a technology in order to perform a task.

Question 5

What is the Goal of the research area Technology Adoption

Answer 5

Identify factors that explain the adoption of a (new) technology

Question 6

Antecedents/Factorss of Individual ES Adoption

Answer 6

Usability/familiar way of use

Performance -> Loading Times/Responsiveness

Intuitive use

Level of integration with current landscape

Question 7

Technology Acceptance Model (TAM)

Answer 7

-> Perceived Usefulness
External Variables
-> Perceived Ease of Use

-> Attitude Towards Using -> Behavioral Intention toUse -> Actual System Use

Question 8

Perceived Usefulness

Answer 8

The degree to which a person believes that using a particular system would enhance his or her job performance

Question 9

Perceived Ease of Use

Answer 9

The degree to which a person believes that using a particular system would be free from effort

Question 10

Attitude

Answer 10

Individual’s positive or negative feeling about performing the target behavior (e.g. using a system)

Question 11

Intention to use

Answer 11

Assuming that a person has access to the system they intend to use it

Question 12

What is Gamification

Answer 12

the application of typical elements of game playing (e.g. point scoring, competition with others, rules of play) to other areas of activity, typically as an online marketing technique to encourage engagement with a product or service.

Question 13

Examples for Gamification

Answer 13

Duolingo

Compliance Trainings

Question 14

Adaptation

Answer 14

Adaptation are the cognitive and behavioural efforts exerted by users to manage specific consequence associated with a significant IT event that occurs in their work environment

Question 15

Adaptation examples

Answer 15

Benefits Satisficing Strategy: Using Workarounds

Self Preservation Strategy: Avoidance and self-deception

Seek Training: Benefits Maximizing/Disturbance Handling Strategy

Question 16

Workaround Definition

Answer 16

A workaround is a goal-driven adaptation to an existing work system in order to overcome or minimize the impact of obstacles, exceptions, or structural constraints that prevent a user from achieving a desired level of efficiency, effectiveness, or goals

Example: Call colleague instead of creating an entry in the system

Question 17

Habit definition

Answer 17

learned sequences of acts that have become automatic responses to specific cues and are functional in obtaining certain goals or end-states

Question 18

How do Habits form

Answer 18

Stable Context: At work

Frequency of repetition: Every day

Satisfactory results: Gets the job done

Comprehensiveness of use: Excel is used for many different tasks

–> Habit/Habitual use of excel