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Spring 2015 > ENS 434 Exam #1 > Flashcards

ENS 434 Exam #1 Flashcards

1
Q

Unconscious Incompetence (Maslow Model)

A

Awareness

Individual does not understand/recognize problems, denial for change

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2
Q

Conscious Incompetence (Maslow Model)

A

Intention

Individual recognizes deficit/need for change, but has no mean to accomplish this change (does not know what to do)

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3
Q

Conscious Competence (Maslow Model)

A

Individual is actively learning how to change

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4
Q

Unconscious Competence (Maslow Model)

A

Complacency

Individual has developed automated habits/behaviors

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5
Q

_________ is the first step to changing behavior

A

Awareness

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6
Q

Types of behavior we are trying to accomplish

A 
initiate new or familiar behavior - once or indefinitely
increase existing (desirable) behaviors - frequency, duration
cease existing behavior - once or indefinitely 
decrease existing (undesirable behavior) - frequency, duration
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7
Q

What is coaching?

A

developmental process supporting individuals in achieving a specific personal or professional competence or goal

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8
Q

CARE (coaching)

A

C = continuously connecting with individuals
A=appreciating efforts
R=reminding individuals how you can assist
E=educate and empower with relevancy

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9
Q

Coaching goal

A

self-improvement

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10
Q

Coaching engagement

A

may map initial plan, fosters self-exploration and discovery

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11
Q

Coaching format

A

collaborative - client centric, explorative

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12
Q

Coaching issues discussed

A

most personal

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13
Q

Coaching keys to success

A

building trusting relationship, promoting self-efficacy

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14
Q

COACH

A

C: Care: demonstrate care and empathy
O: Open-ended: ask more open-ended questions to understand
A: Affirm: validate a client’s thinking and needs
C: Concentrate: actively listen free of distractions
H: adopting helping or supportive role using counseling styles

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15
Q

Define the 3 components of communication

A

communicator: message being communicated and its purpose
receiver: medium/channel through which communication occurs
effect of communication upon receiver: intended outcome (consequence) of communication

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16
Q

7 C’s of effective communication

A

clear and cons
correct and coherent
complete and concrete
courteous

17
Q

Collaborative style of communication

A

listening to challenges; doing more listening than talking
supportive
catalytic
cathartic

18
Q

Supportive (collaborative style)

A

spending more time listening, fostering sense of self-efficacy; strength through praise, compliments

19
Q

Catalytic (collaborative style)

A

questioning techniques to encourage deeper dialogue

20
Q

Cathartic (collaborative style)

A

help express thoughts and emotions not confronted, non-judmental

21
Q

Informative (educating) style of communication

A

information is factual and unbiased w/ goal of enhancing level of knowledge

22
Q

Strategies of informative style of communication

A

information shares insight on contrasting research findings

if asked for opinion, can assume more-directive style

23
Q

Directive style of communication

A

providing instructions on how to perform exercise or feedback

24
Q

Prescriptive (directive style) of communication

A

providing advice/directing suggestions (what to do and how to do it)

25
Q

Mirroring (directive style) of communication

A

reflecting/paraphrasing persons message, but w/ personal opinion

26
Q

Confronting (directive style) of communication

A

sensitively replacing persons experiences w/ fitness professional’s point of view, recommend alternative actions

27
Q

Indifferent listening

A

not really listening

28
Q

Selective listening

A

partially distracted and hears only key words - generally misses emotion

29
Q

Passive listening

A

listening w/ intent to respond, actively thinking ahead to reponses

30
Q

Active listening

A

free of distractions - gives speaker undivided attention

31
Q

Talking-listening ratio

A

70:30
listen and process (500 words/min)
speaking (125-250 words/min)

32
Q

Lazarus Basic ID

A 
B: behavior
A: affect
S: sensation
I: Imagery
C: cognition
I: interpersonal
D:drugs/biological

Spring 2015 (9 decks)

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