ENS 434 Exam #1 Flashcards
Unconscious Incompetence (Maslow Model)
Awareness
Individual does not understand/recognize problems, denial for change
Conscious Incompetence (Maslow Model)
Intention
Individual recognizes deficit/need for change, but has no mean to accomplish this change (does not know what to do)
Conscious Competence (Maslow Model)
Individual is actively learning how to change
Unconscious Competence (Maslow Model)
Complacency
Individual has developed automated habits/behaviors
_________ is the first step to changing behavior
Awareness
Types of behavior we are trying to accomplish
initiate new or familiar behavior - once or indefinitely increase existing (desirable) behaviors - frequency, duration cease existing behavior - once or indefinitely decrease existing (undesirable behavior) - frequency, duration
What is coaching?
developmental process supporting individuals in achieving a specific personal or professional competence or goal
CARE (coaching)
C = continuously connecting with individuals
A=appreciating efforts
R=reminding individuals how you can assist
E=educate and empower with relevancy
Coaching goal
self-improvement
Coaching engagement
may map initial plan, fosters self-exploration and discovery
Coaching format
collaborative - client centric, explorative
Coaching issues discussed
most personal
Coaching keys to success
building trusting relationship, promoting self-efficacy
COACH
C: Care: demonstrate care and empathy
O: Open-ended: ask more open-ended questions to understand
A: Affirm: validate a client’s thinking and needs
C: Concentrate: actively listen free of distractions
H: adopting helping or supportive role using counseling styles
Define the 3 components of communication
communicator: message being communicated and its purpose
receiver: medium/channel through which communication occurs
effect of communication upon receiver: intended outcome (consequence) of communication
7 C’s of effective communication
clear and cons
correct and coherent
complete and concrete
courteous
Collaborative style of communication
listening to challenges; doing more listening than talking
supportive
catalytic
cathartic
Supportive (collaborative style)
spending more time listening, fostering sense of self-efficacy; strength through praise, compliments
Catalytic (collaborative style)
questioning techniques to encourage deeper dialogue
Cathartic (collaborative style)
help express thoughts and emotions not confronted, non-judmental
Informative (educating) style of communication
information is factual and unbiased w/ goal of enhancing level of knowledge
Strategies of informative style of communication
information shares insight on contrasting research findings
if asked for opinion, can assume more-directive style
Directive style of communication
providing instructions on how to perform exercise or feedback
Prescriptive (directive style) of communication
providing advice/directing suggestions (what to do and how to do it)
Mirroring (directive style) of communication
reflecting/paraphrasing persons message, but w/ personal opinion
Confronting (directive style) of communication
sensitively replacing persons experiences w/ fitness professional’s point of view, recommend alternative actions
Indifferent listening
not really listening
Selective listening
partially distracted and hears only key words - generally misses emotion
Passive listening
listening w/ intent to respond, actively thinking ahead to reponses
Active listening
free of distractions - gives speaker undivided attention
Talking-listening ratio
70:30
listen and process (500 words/min)
speaking (125-250 words/min)
Lazarus Basic ID
B: behavior A: affect S: sensation I: Imagery C: cognition I: interpersonal D:drugs/biological
