End User Telephony and Mobility Features Flashcards
(Includes Configuring Mobility Features)
1
Q
What CUCM feature allows users to log into any IP phone and have their individual configuration applied to the phone?
A
Extension Mobility
2
Q
What is the term for where users’ Extension Mobility configurations is stored?
A
Device profiles
3
Q
Name the three options that can be applied when an Extension Mobility user attempts to login at another phone.
A
Allow multiple logins (calls to the user ring on both phones)
Deny
Auto-logout (from the first phone)
4
Q
Name the configuration that is applied to an IP phone when no Extension Mobility users are logged in.
A
A logout profile
5
Q
What softkey(s) should Extension Mobility users press to login?
A
The Services softkey
6
Q
Extension Mobility users have device profiles assigned to their account for each phone type. What happens if a user logs into a phone type for which they have no assigned device profile?
A
The phone will use the default device profile for that phone type.
7
Q
What is the term for a one-way intercom call?
A
Whisper intercom
8
Q
Name two important things to keep in mind about what happens when a user is on a call and receives an intercom call.
A
- The first call is maintained.
2. The person on the other line of the first call cannot hear the intercom caller.
9
Q
List the seven steps required to enable Extension Mobility in CUCM.
A
- Activate the EM service.
- Configure EM service parameters.
- Add EM as a phone service.
- Create a default device profile for each phone model.
- Create device profiles that are subscribed to the EM service.
- Associate end users with EM-subscribed device profiles.
- Enable EM for phones and subscribe them to the service.
10
Q
Name two common Extension Mobility service parameters.
A
Maximum login time
Multiple login behavior
11
Q
Where in the CUCM menus would one go to activate the Extension Mobility service?
A
Device > Device Settings > Phone Services
12
Q
What will happen if an admin fails to subscribe both the device profile and the IP phone to the Extension Mobility service?
A
The user won’t have access to EM after logging in and won’t be able to logout.
13
Q
What happens when a user logs into an IP phone using Extension Mobility and multiple device profiles are assigned to the user?
A
The user is prompted to choose a device profile.
14
Q
When configuring the Extension Mobility service, what option can one choose to reduce additional configuration requirements? What does this option do?
A
Select the Enterprise Subscription checkbox. This automatically subscribes all device profiles and IP phones to the EM service.
15
Q
Where in the CUCM menus would one go to create default device profiles?
A
Device > Device Settings > Default Device Profile
16
Q
When a user initiates an intercom session with another user, is the call initially one-way or two-way?
A
One-way. The recipient can hear the sender.
17
Q
Name the two ways intercom can be configured on an IP phone.
A
- Speed dial
2. Intercom softkey, which requires dialing the extension
18
Q
What happens if a user is on the phone and attempts to turn a whisper intercom into a two-way call?
A
The first call is dropped.
19
Q
List the three steps in configuring intercom on CUCM.
A
- Create intercom partitions
- Configure intercom CSSs
- Create intercom directory numbers
20
Q
In what section of CUCM are intercom partitions and CSSs configured?
A
Call Routing > Intercom > Intercom Route Partition
Call Routing > Intercom > Intercom Calling Search Space
21
Q
What also happens when an intercom partition is created?
A
An intercom CSS is automatically created to match it.
22
Q
Why would one need to make changes to intercom CSS configurations?
A
To allow an intercom user to support multiple intercom targets or to limit the number of targets available to the intercom user.
23
Q
Name the four things required to create an intercom directory number in CUCM.
A
- Create a phone button template with an intercom line.
- Apply the template to a device.
- Add an intercom DN to the device configuration.
- Apply an intercom partition and CSS to the DN.
24
Q
Give the commands to create ephone-DN #60 in CME as an intercom line to extension A101, listed as Manager. The local extension should be A100.
A
(config)# ephone-dn 60
(config-ephone-dn)# number A100
(config-ephone-dn)# intercom A101 label “Manager”
25
Name the command switches that can be paired with the intercom command in CME to:
1. Place an existing call on hold when the intercom call comes in.
2. Ring rather than automatically put the intercom call through.
3. Answer as a two-way call.
1. barge-in
2. no-auto-answer
3. no-mute
26
Give the commands to apply the intercom ephone-DN #60 to button #2 on ephone #1.
(config)# ephone 1
(config-ephone)# button 2:60
(config-ephone)# restart
27
This call forwarding type forwards all calls unconditionally.
CFA (Call Forward All)
28
This call forwarding type forwards calls that are received when the IP phone is in use.
CFB (Call Forward Busy)
29
This call forwarding type forwards calls if the call is not picked up within a specific period of time.
CFNA (Call Forward No Answer)
30
This call forwarding type forwards calls when a call is sent to a hunt pilot that is temporarily unavailable.
CFNC (Call Forward No Coverage)
31
This call forwarding type forwards calls when no device with the configured directory number has registered with CUCM.
CFUR (Call Forward Unregistered)
32
How do call permissions changed if all calls are being forwarded from a line?
The Call Forwarding Search Space is used instead of the normal CSS.
33
Give the commands required to tell CME to forward unanswered calls to DN 21 to extension 1600 after 25 seconds.
(config)# ephone-dn 21
| (config-ephone-dn)# call-forward noan 1600 timeout 25
34
How long are rings and the spaces between rings in the USA?
Rings are 2 seconds; the spaces are 4 seconds.
35
Give the DN command that makes call forwarding unavailable on CME. What is this command normally used for?
(config-ephone-dn)# call-forward max-length 0
It usually limits the length of the forwarding string.
36
What complication in call forwarding does the H.450.3 standard address? How?
Hairpinning. It signals the originator of the IP call to send the call to another number instead of forwarding the RTP itself.
37
Give the command that tells CME to enable H.450.3 for all four-digit extensions beginning with 15.
(config-telephony)# call-forward pattern 15..
38
What will happen if the same DN is applied to multiple IP phones in the same partition?
All the phones will ring when the number is dialed (this is called a shared line)
39
Name and briefly describe the two barge modes. Name the softkeys that activate each.
1. Built-in conference bridge on the target device (the one being barged). Activated using the Barge softkey.
2. Shared conference bridge. Activated using the cBarge softkey.
40
Which of the two barge modes has a set limit on the number of media streams in the barge session? What is the limit?
The built-in conference bridge has a limit of three streams.
41
What feature limits the ability of shared line users to activate the barge feature? Where is this enabled, and is it on by default?
The Privacy feature is set (globally or locally) by an administrator in the service parameters, then activated by the user pressing the Privacy softkey. Default is enabled.
42
Name the two key facts about how the standard Call Pickup feature works.
1. Phones are assigned to a Call Pickup group.
2. When a user wants to answer another call in their group, they press the Call Pickup softkey and the call is sent immediately to that phone.
43
Name the two basic facts about the Group Call Pickup feature.
1. DNs are placed in separate Call Pickup groups.
| 2. To answer another phone, the user presses the GPickup softkey and dials the group number of the ringing DN.
44
How does Directed Call Pickup differ from Group Call Pickup?
Directed Call Pickup (a variant of Group Call Pickup) requires the user to dial the DN that is ringing, rather than the group number.
45
List the two basic facts about Other Group Call Pickup.
1. Call Pickup groups are associated with each other.
2. The user presses the OGroup (or OPickUp) softkey to answer a call to a DN in any of the associated Call Pickup groups.
46
What CUCM service parameter must be activated for Call Pickup to function?
Auto Call Pickup Enabled.
47
Where does one go in CUCM to configure Call Pickup groups?
Call Routing > Call Pickup Group
48
What's the configuration restriction for Other Group Pickup?
Group associations must be configured during the initial configuration of a pickup group.
49
Out of standard Call Pickup, Group Call Pickup, and Other Group Pickup, which are supported on CME?
All of them.
50
Give the commands that configure CME DN #20 for Call Pickup group 5500.
(config)# ephone-dn 20
| (config-ephone-dn)# pickup-group 5500
51
How does standard Call Pickup differ for users on CME and CUCM?
On CUCM, users press the PickUp key and automatically get a call for a member of their group. In CME, users press the PickUp key and then dial the DN of the ringing phone (i.e., directed Call Pickup).
52
What do users have to do to answer a Group Call Pickup call via CME?
Press the GPickUp softkey, the press the * button after hearing the dial tone.
53
How do users engage the Other Group Pickup feature via CME?
They press the GPickUp softkey, then the other group number.
54
What happens if a user pressed the GPickUp softkey and CME only has one group configured?
It immediately routes the ringing call to the user's phone.
55
Is Call Pickup enabled or diabled by default on CME? What command changes this?
It's enabled (in directed pickup mode). To disable it, enter:
(config-telephony)# no service directed-pickup
56
How does Call Pickup operate in CME when directed pickup has been turned off?
The PickUp softkey immediately answers calls in the user's own group.
57
In call hunting, _____ are assigned to _____ _____, one or more of which are assigned to _____ _____, which place them in order of preference, and are referenced by _____ _____, which are phone numbers that are called to reach the call hunting feature.
DNs; hunt lists; line groups; hunt pilots
58
How can admins give users control over what happens when calls to their extension that have been forwarded to a hunt pilot are handled?
Admins can check the Personal Preferences box for Forward Hunt No Answer and Forward Hunt Busy.
59
Where in CUCM should one go to configure the various items for call hunting?
Call Routing > Route/Hunt
60
In what portion of call hunting configuration does one set up the RNA reversion timeout?
In the line group configuration.
61
Name the four distribution algorithms used in call hunting.
1. Top Down (lists DNs, goes through the list from the top)
2. Circular (lists DNs, starts after the DN that picked up the last call)
3. Broadcast
4. Longest Idle Time
62
What softkey can be configured to allow users to login and logout of a hunt group?
HLog
63
Give the four steps in configuring a hunt group.
1. Add a line group.
2. Configure hunt lists.
3. Set hunt pilot/hunt forwarding.
4. Service parameters.
64
In what two ways is Call Park typically used?
1. To send a call to a person whose location is unknown
| 2. To move a caller from one phone to another
65
How long does Call Park allow a call to be placed on hold by default?
60 seconds.
66
How does Directed Call Park differ from standard Call Park?
Directed Call Park does not use a softkey. Instead, the user transfers the call to a call park extension.
67
Why is Directed Call Park sometimes preferred to standard Call Park?
By transferring calls to specified numbers, park extensions can be monitored via busy lamp field (BLF).
68
True or False: A call that is parked on an extension owned by one CUCM subscriber can be picked up by a phone registered to another CUCM subscriber.
True
69
In what section of CUCM is Call Park configured?
Call Routing > Call Park
70
What information is required to configure Call Park on CUCM?
The range of extensions to be used for parked calls.
71
What is placed in the Reversion Number field in Call Park configuration on CUCM?
The number to which calls will be forwarded after the reversion timer expires.
72
Give the CME commands that specify DN #60 as a Call Park extension with a 60-second reversion timer, a maximum of 10 trips to the parking slot per call, and that the call will be sent back to the originating extension when the timer expires.
(config)# ephone-dn 60
| (config-ephone-dn)# park-slot timeout 60 limit 10 recall
73
This CME configuration switch tells the router to tell another DN if a call has been parked beyond the reversion timer's limit.
notify
74
Name the three ways in which a parked call can be retrieved with CME.
1. Dial the slot's extension directly.
2. Press the PickUp softkey and dial the park extension.
3. Press the PickUp softkey and then * to recall the most recently parked call by the phone.
75
Name the two CUCM configuration actions that must be taken to enable Call Park BLF.
1. Enable the Call Park BLF feature in a phone button template.
2. Apply the template to a phone or device profile, then add a Call Park BLF button and label to the phone or profile.
76
How would one create multiple call park slots on a single extension number in CME?
Create multiple DNs, each with the same extension number, and make each a park slot.
77
Name the three states CUCM recognizes in native presence.
1. Unknown (i.e., unregistered)
2. On hook
3. Off hook
78
What two access control mechanisms can limit the visibility of presence status? What happens if both mechanisms are configured?
1. Partitions and Subscribe CSSs
2. Presence groups
If both are configured, both must permit a user to watch another.
79
Name three ways of monitoring native presence status.
1. BLF speed dials
2. Presence-enabled call lists
3. Presence-enabled directory lists
80
Which users are able to set up BLF speed dials?
Only administrators.
81
By default, what presence group are all users placed in?
The Standard Presence group.
82
How can one control visibility of presence status for call lists and directory lists?
Via partitions and Subscribe CSSs.
83
True or False: By default, members of the same Presence group are unable to view each others' status.
False
84
Name the CUCM enterprise parameter that sets whether members of different Presence groups can view each others' status by default. What's the scope of this setting?
Inter-Presence Group Subscribe Policy
It only affects call lists and directory lists; BLF speed dials are permitted separately.
85
Besides phones, what other item(s) can native presence monitor? How does CUCM accomplish this?
External SIP resources.
The watcher (phone or trunk) sends SIP subscribe messages with the Event field set to Presence.
86
What are the two entities to which a Subscribe CSS can be applied?
Devices and users
87
What can a device or user learn about entities' presence status when the Subscribe CSS is set to ?
Nothing.
88
What type of CUCM information lists Presence groups' members' phone numbers, users, devices, etc.?
Dependency Records
89
List the three steps in creating a presence-aware speed-dial BLF.
1. Create a phone button template with speed-dial BLFs.
2. Apply the template to phones.
3. Configure speed dial buttons.
90
List the three steps in creating presence groups.
1. Configure a new group.
2. Set the default inter-group policy.
3. Assign presence groups to lines, phones, or SIP trunks.
91
Where would one go in CUCM to create a new presence group?
System > Presence Group
92
Can a SIP trunk be a presence subscriber, watched entity, or both?
Both
93
What is the maximum number of presence groups that can be assigned to a SIP trunk?
One
94
What enterprise parameter must be set for Subscribe CSSs for call lists to exist?
The Enable BLF for Call Lists parameter must be set to Enabled.
95
How often are CME Night Service notifications set to subscribed phones when a call is coming in?
Every 12 seconds.
96
Where does one go in CCP to configure Night Service schedules?
Configure > Telephony Features > Night Service Bell
97
Where does one go in CCP to define extensions or phones as Night Service participants?
Configure > Voice > Users, Phones and Extensions
98
Does CME paging operate on unicast or multicast?
Both (and it supports both on the same paging DN)
99
Give the CME commands to create DN #80 as paging extension 5050. Assign it to ephone #1.
(config)# ephone-dn 80
(config-ephone-dn)# number 5050
(config-ephone-dn)# paging
(config)# ephone 1
(config-ephone)# paging-dn 80
100
Give the CME command that tells a paging DN that it will send pages to phones via multicast at 239.1.1.100, port 2000.
(config-ephone-dn)# paging ip 239.1.1.100 port 2000
101
What is the maximum number of paging DNs that may be assigned to a single phone?
One
102
What is the maximum number of phones that maybe be subscribed to a single unicast paging DN?
Ten
103
You have some CME-supported phones subscribed to paging DN 80 and the rest of your phones subscribed to paging DN 81. You're configuring DN 82 as a paging DN that will send pages to all the phones; give the CME command that does this.
(config-ephone-dn)# paging group 80,81
104
Give the three commands required to enable Extension Mobility on CME and the purpose of each.
1. Enable the HTTP server:
(config) # ip http server
2. Configure the URL for requests to the internal authentication server:
(config-telephony)# url authentication
3. Create an applications credential in the database used by the authentication server:
(config-telephony)# authentication credential
The and should match.
105
Give the name of the CUCM feature than enables single-number reach and the ability to transfer calls between one's office phone and mobile phone.
Mobile Connect
106
What must be configured in CUCM for any user enabled with the Mobile Connect feature? Where is it configured?
A remote destination profile; it's configured at the line level.
107
What three items does a Mobile Connect configuration share with the user's overall configuration?
Since it's attached to the line, it uses the same directory number, partition, and CSS.
108
How many remote phones can be configured for a single user?
Ten phone numbers are allowed in the remote destination profile.
109
Name the two ways of restricting calls from reaching remote phones via Mobile Connect.
Time-of-day access
| Access lists
110
By default, during what times of day can remote phones be reached via Mobile Connect?
At all times.
111
What two types of Mobile Connect access lists are allowed?
Whitelists (allowed) and blacklists (prohibited)
112
What three call properties can Mobile Connect access lists flag?
1. Not available (caller ID not provided)
2. Private (called ID not displayed)
3. Directory # (call pattern)
113
What three non-numerical characters can appear in a Mobile Connect access list?
X (single-digit wildcard), ! (any digits wildcard) # (single digit for exact match)
114
A PSTN user calls a Mobile Connect user. What caller ID number appears on the Mobile Connect users's registered mobile phone?
The PSTN user's number
115
A Mobile Connect user calls a colleague's desk from his mobile phone. What caller ID number appears on the colleague's desk phone?
The Mobile Connect user's extension
116
An empty Mobile Connect whitelist causes what to happen?
No calls are routed to remote devices.
117
An empty Mobile Connect blacklist causes what to happen?
All calls are routed to remote devices.
118
List the nine steps in configuring Mobile Connect on CUCM.
1. Configure a template to enable the Mobility softkey.
2. Configure user accounts for Mobility.
3. Add the Mobility softkey template to the IP phone.
4. Create remote destination profiles.
5. Add remote destinations to the remote destination profiles.
6. Configure time-of-day lists.
7. Configure access lists.
8. Apply access lists.
9. Configure service parameters.
119
List the four items that CUCM references, in order, to engage Mobile Connect.
1. Remote Destination Profile
2. Remote destination number
3. Time-of-day list
4. Access list
120
What type of application is required to support Mobile Voice Access?
Voice XML (VXML)
121
What items are used to authenticate incoming callers who want to use Mobile Voice Access?
The remote destination number (i.e., caller ID) and a PIN.
122
Mobile Voice Access requires a media resource to function. What three items must be configured to create the media resource?
1. The MVA phone number
2. A partition
3. Locales
123
List the five steps in configuring Mobile Voice Access.
1. Activate the MVA service.
2. Configure service parameters.
3. Enable MVA for users.
4. Configure the MVA media resource.
5. Configure the VXML application at the gateway.
124
What protocol is used between the Mobile Voice Access gateway and the CUCM media resource?
H.323
125
Where in CUCM is the Mobile Voice Access media resource configured?
Media Resource > Mobile Voice Access
126
What must be configured on the Mobile Voice Access gateway for it to work with the CUCM media resource?
A dial peer pointing to the CUCM server.
127
The Mobile Voice Application IVR location is configured on the MVA gateway. Where is the VXML application actually located?
On the CUCM server.
