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CCNA Voice > Cisco Unity Connection and Cisco Unified Presence > Flashcards

Cisco Unity Connection and Cisco Unified Presence Flashcards

1
Q

How many users can be supported on a single CUC server?

A

20,000

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2
Q

What protocol does CUC use to integrate with Microsoft Exchange?

A

Internet Message Access Protocol (IMAP)

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3
Q

What protocol is used to import a user database to CUC from CUCM?

A

Simple Object Access Protocol (SOAP)

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4
Q

What service allows CUC to import calendar information from Microsoft Exchange?

A

Web-Based Distributed Authoring and Versioning (WebDAV)

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5
Q

What CUC feature allows users to check mailboxes on their IP phone screens?

A

Voice View Express

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6
Q

How many users can be supported when CUC is integrated with CUCM Business Edition?

A

500

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7
Q

What codec is typically used in a single-site CUC deployment?

A

G.711

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8
Q

What type of database does CUC use?

A

Informix

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9
Q

What implementations allow CUC to support TDM circuits that are connected to, respectively, a traditional PBX or a service provider T1?

A

PBX IP Media Gateway (PIMG) and T1 IP Media Gateway (TIMG)

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10
Q

What interface does CUC provide for hands-free interaction?

A

Voice User Interface (VUI)

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11
Q

What three types of telephone system integrations does CUC support?

A

SCCP, SIP, and PIMG/TIMG

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12
Q

What CUC feature simplifies the integration of CUC with CUCM?

A

Voicemail Port Wizard

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13
Q

Fill in the blanks: When configuring CUC/CUCM SCCP integration on CUCM, a [1] is configured to point at a [2], which references a [3], which points at a [4], which references the [5], which contains all of the [6].

A
  1. Voice mail profile
  2. Voice mail pilot
  3. Hunt pilot
  4. Hunt list
  5. Line group
  6. Voice mail ports
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14
Q

What does CUCM using SCCP integration with CUC do when a user presses the Messaging button on his IP phone?

A

It searches the voice mail profile and voice mail pilot to locate the appropriate hunt pilot.

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15
Q

On which server(s) must MWI be configured for it to work with CUC/CUCM integration via SCCP? How must it be configured?

A

Both CUC and CUCM. Each server must have the same extensions configured for MWI On and Off.

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16
Q

Name the standard SCCP port.

A

2000

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17
Q

What port is used for SCCP secure communication?

A

2448

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18
Q

What two things must be configured on CUCM for CUC integration via SIP?

A

A SIP trunk and a SIP trunk security profile.

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19
Q

What happens when a user presses the Messaging button on his IP phone and CUCM/CUC integration is performed via SIP?

A

CUCM uses the voice mail profile and voice mail pilot to determine the route pattern extension.

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20
Q

Fill in the blanks for CUC/CUCM integration via SIP: The [1] points to the [2], which references the [3] that defines the [4] to CUC.

A
  1. Voice mail profile
  2. Voice mail pilot
  3. Route pattern
  4. SIP trunk
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21
Q

What connection-limiting configuration is not required for SIP CUC/CUCM integration that IS required with SCCP?

A

Voice mail port counts

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22
Q

How is MWI configuration different for SIP CUC/CUCM integration from SCCP?

A

SIP does not use separate On/Off extensions.

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23
Q

What port does SIP use for standard CUC/CUCM integration?

A

5060

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24
Q

What port is used for secure CUC/CUCM SIP integration?

A

5061

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25
Q

What is the default maximum greeting length in CUC?

A

90 seconds

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26
Q

What CUC administrative role controls call handlers, directory handlers, and interview handlers?

A

Audio Text Administrator

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27
Q

What CUC administrative role manages call handler record greetings via TUI?

A

Greeting Administrator

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28
Q

What CUC administrator role manages user password resets, lockouts, and user settings?

A

Help Desk Administrator

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29
Q

What CUC administrative role manages the database using remote management tools?

A

Remote Administrator

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30
Q

What CUC administrative role is the top-level administrator?

A

System Administrator

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31
Q

What CUC administrative role can access all messages via APIs?

A

Mailbox access delegate account

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32
Q

What CUC administrative role can access functions that enable management of the system and phone system integration settings?

A

Technician

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33
Q

What CUC administrative role manages users and can access all user administration functions, user reports, and user administration tools?

A

User Administrator

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34
Q

Name and briefly describe the three CUC call handlers.

A
  1. System - Used for greetings and call actions.
  2. Directory - Search users
  3. Interview - Ask the caller questions
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35
Q

Name and briefly describe the three preconfigured system call handlers.

A
  1. Opening greeting - first message heard by unrecognized callers
  2. Operator - Standard Q&A
  3. Goodbye - Announces disconnect
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36
Q

Name and briefly describe the two types of CUC call routing rules.

A
  1. Direct - For calls directly to CUC

2. Forwarded - Rules for called forwarded by CUCM or other entity

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37
Q

Name the two predefined CUC direct calling rules. When is each used?

A

Attempt Sign-In is used when the call is from a recognized number.
Opening Greeting is used when the caller is not identified.

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38
Q

Name the two predefined CUC forwarded routing rules. When is each one used?

A

Attempt Forward is used to forward calls to the user greeting when the call was forwarded from a user extension.
Opening Greeting is used when the call was forwarded from an unrecognized extension.

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39
Q

Name the six items that can be used as variables in CUC call routing rules. Indicate if the item can only be used in direct or forwarded calls.

A
  1. Calling number
  2. Called number
  3. Voice mail port 1 to n (direct)
  4. Phone system (direct)
  5. Forwarding station (forward)
  6. Schedule
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40
Q

Name the three predefined CUC system distribution lists.

A
  1. Undeliverable messages
  2. All voice mail users
  3. All voice mail-enabled contacts
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41
Q

What’s the default number of permitted CUC private distribution lists for a user? How many can the administrator allow?

A

25; 99

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42
Q

What’s the default maximum number of users in a CUC private distribution list? What’s the maximum an administrator can set it to?

A

99; 999

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43
Q

By default, how many login attempts can a user make on CUC before being locked out?

A

Three

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44
Q

By default, how often must a user change his CUC password/PIN?

A

Every 180 days

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45
Q

By default, what’s the minimum credential length on CUC?

A

Six characters

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46
Q

By default, how many previous credentials does CUC check to make sure a user isn’t repeating an old one?

A

Five

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47
Q

What two CUCM concepts does CUC use to control users’ permissions to contact other users?

A

Partitions and Search Spaces

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48
Q

Name CUC’s two pre-existing user templates.

A

Administrators and users

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49
Q

What three types of CUC settings are valid for all entities in the CUC system?

A

Enterprise parameters, system parameters, and general settings

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50
Q

What CUC configuration settings can be used to override the general settings for new users?

A

User templates

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51
Q

How can general settings be overridden for existing users?

A

User configuration settings

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52
Q

What CUC configuration settings define which features can be used by users?

A

Class of Service

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53
Q

Name the two default CUC CoS profiles.

A

System and voice mail user

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54
Q

Name the three areas of CUC user CoS settings.

A

Timers, features, and restrictions

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55
Q

Name the two Cisco recommendations for end user security settings.

A

Disable trivial passwords and set a minimum of five digits for the PIN.

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56
Q

Name the three predefined CUC transfer rules and when each would be used.

A
  1. Standard - used during normal business operations
  2. Alternate - used temporarily with a defined end date
  3. Closed - nights and weekends
57
Q

What CUC configuration setting defines what action the system should take after the greeting has played? Give the typical choice for this setting, as well as three other options.

A

Call Actions

Typically this is set to Take Message. Hang Up, Restart Greeting, and Transfer (to a call handler) are also possible.

58
Q

In addition to Normal and Urgent, there’s another setting a caller can place on a message. What is it and what can does it do?

A

Secure. It limits where the message can be delivered.

59
Q

What three actions can CUC be set to perform on a new message left by a caller?

A

Accept, reject, or relay (to another address).

60
Q

Name the five unique CUC individual user settings that must be configured.

A
  1. Alias (user ID)
  2. Name
  3. Mailbox Store
  4. Extension
  5. Alternate Extension(s)
61
Q

What should the CUC user Extension setting be? Why is this important?

A

It should be the primary DN on the user’s phone. That’s the dialing number that the user’s phone will send when the Messages button is pressed on the phone.

62
Q

What is the purpose of Alternate Extensions in CUC?

A

They’re used so users’ home and mobile numbers can be identified and given personal greetings as if they’d called in from their desk phones.

63
Q

How can CUC Alternate Extensions be used to support SRST and AAR?

A

By adding the full E.164 (ten-digit) phone number to the user configuration so calls sent over the PSTN will be recognized.

64
Q

How many notification devices can be defined for each user in CUC?

A

Three

65
Q

What is required for an email system to control MWI when a message is read?

A

IMAP

66
Q

Name five ways users can be populated in CUC.

A
  1. Manual creation
  2. BAT
  3. Migration from Cisco Unity
  4. Import from CUCM
  5. Import from LDAP
67
Q

What Cisco utility can be used to migrate users from Cisco Unity to CUC?

A

Consolidated Object Backup and Restore Application Suite (COBRAS)

68
Q

By default, how soon is a message deleted after it’s been listened to?

A

It isn’t.

69
Q

By default, how long is a message held in the Deleted Items folder before being deleted?

A

15 days

70
Q

By default, when do the following occur:

  1. User receives a warning about the utilization of the mailbox
  2. User is unable to send any voice messages
  3. User is unable to send or receive messages
A
  1. 12 MB utilization
  2. 13 MB utilization
  3. 14 MB utilization
71
Q

Give the default maximum message length in CUC.

A

300 seconds

72
Q

Give the default behavior for CUC after a message is recorded and its settings are applied.

A

The call handler goodbye is set.

73
Q

Name the two CUC User Type settings.

A

User With Mailbox and User Without Mailbox

74
Q

What’s the quickest way to confirm a new CUC user account?

A

Press the Messaging button on the user’s phone.

75
Q

What must be enabled on CUC and CUCM to import CUCM users into CUC?

A

The Cisco AXL Service

76
Q

What must a CUCM user have to be successfully imported into CUC from CUCM?

A

A primary extension

77
Q

What distribution list function can a user NOT perform with a private distribution list?

A

Send messages with an email program

78
Q

Can a user share a private distribution list with other users?

A

No

79
Q

You’ve enabled AXL on CUC to import users from CUCM, you go to the list of CUCM servers, and you’re unable to find the server you want to import from in the list. What gives?

A

You haven’t enabled AXL on the CUCM server.

80
Q

What port should be used to import CUC users via LDAP? What if the LDAP server is a Microsoft Global Catalog?

A

389; 3268

81
Q

What’s the easiest way to get a properly formatted .csv file to import users via BAT?

A

Create a user in CUC and perform a BAT export.

82
Q

At what utilization percentage will the CUC message store notify the administrator that the message store is running out of space?

A

90%

83
Q

Name the three key components of Cisco Unified Communications presence.

A
  1. CUCM
  2. CUPS
  3. CUPC
84
Q

What CUPS feature enables chat between presence-enabled devices?

A

Jabber Extensible Communications Platform (XCP)

85
Q

What protocol do Cisco presence-enabled devices use to perform chat?

A

Extensible Messaging and Presence Protocol (XMPP)

86
Q

What technology does CUPC use to control an IP phone when in deskphone mode?

A

Computer Telephony Integration Quick Buffer Encoding (CTIQBE)

87
Q

If you have multiple IP phones registered to an end user with CUPC in deskphone mode, what happens when he tries to place a call?

A

The user chooses which IP phone to use.

88
Q

What technology enables CUPC to operate in softphone mode?

A

The Cisco Unified Client Services Framework (CSF)

89
Q

What entity does CUPC communicate with to place calls while in deskphone mode?

A

CUCM (not the phone directly)

90
Q

Name the two types of CUPS-enable group chat and where the conversations are stored.

A
  1. Ad hoc - stored in CUPS memory

2. Persistent - stored in an external database

91
Q

If a CUPC user sends a chat message to an offline user, what happens to it?

A

It’s stored in the CUPS Informix database.

92
Q

What protocol is used to encrypt CUPS-enabled chat messages?

A

TLS

93
Q

CUPS practices IM forking. What does this mean?

A

When a user sends an IM to a user who is logged in on multiple devices, CUPS sends the IM to each non-negative client (i.e., those not blocked from receiving messages).

94
Q

Name the six audio codecs supported by CUPC in softphone mode.

A
  1. G.711
  2. G.722
  3. G.729A
  4. G.729B
  5. iLBC
  6. iSAC
95
Q

When CUPC is in deskphone mode, what determines the codec used–CUPC or the IP phone?

A

The IP phone

96
Q

What determines the codec when CUPC is in softphone mode?

A

The region configuration for the CSF instance in CUCM

97
Q

What two protocols or technologies are used to enable video calling via CUPC?

A

CDP and Cisco Audio Session Tunnel (CAST)

98
Q

In which mode(s) does CUPC support video calling?

A

Both softphone and deskphone modes.

99
Q

What type of phones and video-enabling CUPC technology are not compatible?

A

SIP phones are not compatible with CAST.

100
Q

What CUCM feature is required to support CUPC videoconferencing?

A

Media Resource Group Lists (MRGLs)

101
Q

What is required to support message compliance? What database technology does it use?

A

An external compliance server; it uses PostgreSQL.

102
Q

In addition to supporting CUPC, what other functions does CSF enable?

A

Integration with other UC functions, such as Microsoft Office Communicator or WebEx Connect.

103
Q

What CSF installation limitation should be kept in mind by administrators?

A

It can only be installed once per PC, so if CUPC is installed, other CSF applications like CUCIMOC cannot.

104
Q

What Cisco UC service is used by CUPC to obtain a list of devices the user can be reached at after logging in?

A

CUCM IP Phone Service (CCMCIP)

105
Q

What service works on IP phones to provide users with a way to create a contact list and watch contacts’ aggregated presence?

A

IP Phone Messenger (IPPM)

106
Q

IP Phone Messenger uses what method of communicating with IP phones?

A

XML over HTTP

107
Q

What protocol does IP Phone Messenger use to communicate with CUPC?

A

XMPP

108
Q

Name the three core components of CUPS.

A
  1. The Jabber XCP
  2. Rich Presence service
  3. Group chat storage
109
Q

What protocol does CUPS use to communicate with the CUCM database?

A

SOAP

110
Q

What protocol does CUPS use to interoperate with Microsoft UC servers?

A

SIP

111
Q

In deskphone mode, which device–CSF or the IP phone–registers with CUCM?

A

CSF

112
Q

When sending an IM using CUPC, is the message routed directly to the other endpoint, or is it routed through CUPS?

A

It’s routed through CUPS

113
Q

What does CUPS use to communicate with Microsoft Exchange?

A

Outlook Web Access via WebDAV

114
Q

What extra configuration is required for CUPS to view users’ Microsoft Exchange calendars for presence synchronization?

A

A special Exchange account with View-Only Administrator access.

115
Q

What protocol does CSF use to register with CUCM while in softphone mode?

A

SIP

116
Q

What does CUPC use to control an IP phone while in deskphone mode?

A

CTIQBE

117
Q

What protocol is used by CUPS to send persistent chat to a PostgreSQL database server?

A

ODBC

118
Q

What changes in CUPS chat when a compliance server is in use?

A

All chat messages are sent through the compliance server (and if it’s down, chat doesn’t work).

119
Q

What two protocol/port combinations are used by IMAP with TLS?

A

TCP/143 and TCP/7993

120
Q

What port is used by IMAP with SSL?

A

993

121
Q

What protocol/port is used by CUPS to connect to the CTI gateway on CUCM?

A

TCP/2748

122
Q

What protocol/port is used by endpoints to connect to CUPS via XMPP?

A

TCP/5222

123
Q

What protocol/port is used to connect to CUPS SOAP services?

A

TCP/8191

124
Q

What protocol/port is used to connect to CUCM’s CCMCIP service?

A

TCP/8443

125
Q

Give the DSCP numeric and PHB values used by CUPC for call signaling, RTP, and video traffic respectively.

A

Call signaling: 24/CS3
RTP: 46/EF
Video: 32/CS4

126
Q

List the five steps required to enable end users for CUPC.

A
  1. Assign license capabilities in CUCM.
  2. Configure end users in CUCM.
  3. Associate the DNs with end users in CUCM.
  4. Create a CSF device.
  5. Associate the CSF device with the end user.
127
Q

What must be configured for a device in CUCM for CTI to work properly?

A

The Allow Control of Device from CTI checkbox must be set.

128
Q

What group must any end user be a member of for CUPC deskphone mode to work?

A

Standard CTI Enabled

129
Q

What group must an end user of a Cisco 6900-series phone be a member of for CUPC deskphone mode to work?

A

Standard CTI Allow Control of Phones Supporting Rollover Mode

130
Q

What group must an end user of a Cisco 8900- or 9900-series IP phone be a member of for CUPC deskphone mode to work?

A

Standard CTI Allow Control of Phones Supporting Connected Xfer and Conf

131
Q

What’s the required naming convention for a CSF device?

A

There is none.

132
Q

Name the four rules for creating CUPC version 7 device names.

A
  1. The name is derived from the end user’s username.
  2. The name starts with UPC.
  3. The name contains only uppercase and numerals.
  4. The name contains no more than 12 characters after UPC.
133
Q

Give the CUPC version 7 device names for the usernames jjackson and johnnie_jackson.

A

UPCJJACKSON

UPCJOHNNIEJACKS

134
Q

What should an admin do after creating a CSF device to connect it to a device for CTI?

A

Assign it the same DN as the device.

135
Q

List the six steps in enabling end users for CUPC in CUPS.

A
  1. Create a mailbox store.
  2. Configure a voicemail server.
  3. Configure a voicemail profile.
  4. Configure a CTI gateway and profile.
  5. Configure an audio profile.
  6. Configure CUPC settings.
136
Q

What protocol/port are used by default for connecting from CUPS to the mailstore?

A

TCP/143

137
Q

What’s the first thing to check if a user complains that his presence does not change when on an active call?

A

Confirm that the SIP trunk between CUPS and CUCM is correctly configured.

138
Q

Name the first thing to check if a user cannot add contacts or contact searches yield no results.

A

Confirm that the user is associated with the correct LDAP profile in CUPS.

CCNA Voice (8 decks)

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