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IO Psychology > employee satisfaction.. > Flashcards

employee satisfaction.. Flashcards

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1
Q

the attitude employees have toward their jobs

A

job satisfaction

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2
Q

the extent to which an employee identifies with and is involved with an organization.

A

organizational commitment

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3
Q

go beyond of what is expected of you. proof of organizational commitment

A

organizational citizenship behaviors

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4
Q

reveals downsides and upsides of work + what to be expected is given

A

realistic job preview

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5
Q

remains with an organization and cares about the organization

A

affective commitment

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6
Q

remains due to time/expense/effort/difficulty finding another job

A

continuance commitment

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7
Q

feels obligated to stay due to growth attained from the organization

A

normative commitment

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8
Q

theories on job satisfaction

A

social information processing theory
individual differences theory

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9
Q

employees model their level of satisfaction and motivation from other employees

A

social information processing theory

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10
Q

some variability in job satisfaction is due to individual’s personal tendency across situations to enjoy what they do

A

individual differences theory

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11
Q

perceived fairness of the decisions made in an organization

A

distributive justice

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12
Q

perceived fairness of the methods used by an organization to make decisions

A

procedural justice

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13
Q

perceived fairness of the interpersonal treatment that employees receive in an organization

A

interactional justice

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14
Q

employees are given more tasks to perform at the same time

A

job enlargement

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15
Q

employees are given more responsibility over the tasks and decisions related to their job (same as decentralization)

A

job enrichment

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16
Q

how to reduce turnover

A

administer attitude surveys to employees and conduct exit interviews

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17
Q

how to avoid turnover

A

conduct realistic job previews during recruitment

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18
Q

examples of upward communication

A
  1. serial communication
  2. attitude surveys
  3. focus groups
  4. exit interviews
  5. suggestion boxes
  6. third party facilitators (liaisons)
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19
Q

examples of downward communication

A
  1. bulletin boards
  2. policy manuals
  3. newsletters
  4. intranets
20
Q

examples of business communication

A
  1. memo
  2. telephone calls
  3. email
  4. business meetings
21
Q

poorly substantiated info that is passed along the grapevine

A

rumor

22
Q

Poorly substantiated information and insignificant information that is primarily about individuals

A

gossip

23
Q

an unofficial, informal communication network

A

grapevine

24
Q

chains of informal communication

A

single strand, gossip, probability, cluster

25
Q

an employee who receives less than half of all
grapevine information.

A

isolate

26
Q

employees who receive much grapevine information but who seldom pass it on to others

A

dead-enders

27
Q

large group lectures

A

public space

28
Q

business and strangers

A

social space

29
Q

friends and acquaintances

A

personal space

30
Q

close relationships

A

intimate space

31
Q

when we have too much info, we tend to…

A

assimilate, level, sharpen

32
Q

modify information to fit existing beliefs. interpretation is based on present way of thinking

A

assimilate

33
Q

interesting element of the message is kept

A

sharpen

34
Q

unimportant details are removed

A

level

35
Q

conscious decision to exclude information

A

omission

36
Q

incorrect processing because of overload

A

error

37
Q

waiting in line, info is attended to by order

A

queueing

38
Q

resigns to reduce stress

A

escape

39
Q

only the most important information passes through

A

use of a gatekeeper

40
Q

assigns other staff to deal info

A

use of multiple channels

41
Q

listening only to words that indicate pleasure

A

leisure style

42
Q

listening only for main ideas and key points

A

inclusive style

43
Q

listening only for the way it is presented

A

stylistic style

44
Q

listening for facts and details

A

technical style

45
Q

picking up on non-verbal cues of the speaker

A

empathic style

46
Q

only listens to info that is consistent with way of thinking

A

non-conforming style

IO Psychology (10 decks)

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