Employee engagement and retention (People) Flashcards
Employee Life Cycle (ELC)
all the activities associated with an employee’s tenure in an company. There are 4 phases
What are the 4 phases of the employee life Cycle?
Recruitment
Integration
Development
Transition
The phases influence the inputs and types of developmental activities the employee need to support his or her performance and engagement
Recruitment phase
The start of the employee life cycle. The employer-employee relationship is initaited
Integration phase
The employee gains access to information and tools required for the job and settles into the position. Employee becomes familiar with coworkers and the company culture
Development phase
The employee participates in internal training and external professional training programs funded by the company. Management and employee develop performance goals and performance evaluations.
Transition phase
Specific activities are dependent on the type of transition.
Well being
Physical, psychological and social aspects of employee health
Employee engagement
It is an outcome-driven concept. It is the employee’s company commitment and their willingness to “go the extra mile”
Employees’ emotional commitment to a company is demonstrated by their willingness to put in discretionary effort to promote its effective functioning.
Trait engagement
The inherent personality-based element that makes an individual predisposed to being engaged. A natural curiosity and desire to be involved and interested in problem-solving.
They just naturally want to be engaged
State engagement
Influenced by workplace conditions or practices- task variety, the opportunity to participate in decisions. It can be improved through organizational intervention under management control.
Behavioral engagement
The evident effort that employees put into their jobs. Occurs when both trait and state engagement are present
Transactional enagagement
The employee appears engaged but is not actually engaged. They are not really motivated/ committed to their role at work
Employee involvement
refers to brining employees into the decision making process and involving them in conditions improvements and relevant change initiatives
What are the 4 drivers of employee engagement
- The work itself
- Confidence & trust in leadership
- Recognition & rewards
- Company communication that is delivered in a timely & orderly way
Stay Interviews
Structured conversations with employees for the purpose of determining which aspects of a job encourage employee retention or may be improved to do so.
Employees discuss why they like (or do not like) their current jobs. Help assess the degree of employee satisfaction and engagement in a department.
It should be conducted by the employee’s manager.
Employee surveys
Instruments that collect and assess information on employee engagement, satisfaction, and perceptions surrounding the work environment. Provide formal documentation on important company issues,
Employee opinion surveys
It tends to measure important data on specific issues.
What are the benefits of employee surveys?
Provide direct assessment of employee engagement
Increases levels of employee trust
Improve customer-level satisfaction
Detect early warning signs of workforce problems
Retention
The ability of a company to keep its employees
Realistic Job Preview (RJP)
A tool used during the selection process that provides a job applicant with honest, complete information about a job and the work environment. Gives a clear picture of what a job will be like if the applicant is hired.
Helps increase the potential of a good match between the candidate and the company.
What are some examples if realistic job previews?
videos about the company/ job
Tour of the workplace
Interview with future coworkers
simulation
Performance appraisal
Process of measuring and evaluating an employee’s adherence to performance standards and providing feedback to the employees. Measures the degree to which an employee accomplishes work requirements.
Provides feedback & counseling
Help in allocating rewards & opportunities
Help in determining employees’ goals and developmental needs
Benefits of an effective performance appraisal
Improve productivity through constructive feedback
Identify training and developmental needs
Communicate expectations
Foster commitment & mutual understanding
Performance Management
Tools, activities, and processes that a company uses to manage, maintain, and/or improve employees’ job performance.
Performance Standards
Behaviors & results as defined by a company to communicate the expectations of management
Authoritarian Culture
Power resides with top-level management. Employees have no involvement in the decision-making or goalsetting processes
Mechanistic Culture
Tasks and responsibilities are defined clearly to the employees and shaped by formal rules and standard operating procedures. Communication processes follow the direction given by the company. Accountability is a key factor.
Participative Culture
Collaborative decision-making & group problem-solving are embraced. Employees actively participate in the decision-making or goal-setting processes.
Learning Culture
Organizational conventions, values, practices, and processes encourage individuals- and the company as a whole- to increase knowledge, competence, and performance. Shared and continuous learning are embraced; employed have space to experiment and take certain risks.
High-performance Culture
Talent is championed. Innovation, elevated performance, customer-centric strategies, relationships, communication, personalized employee experiences, and other characteristics are driven from the bottom up.
How do managers facilitate engagement?
By showing gratitude, amplifying accomplishments, and communicating well and often with an emphasis on positive feedback.
Best practices that sustain engagement over time
Commit long-term
Measure consistently
Connect engagement to business results
Seek employee input
Gain leadership support
When are high performers most likely to stay with a company
When they believe they are doing meaningful work
When they’re recognized for going above & beyond
When they have the necessary tools to do their jobs
