Emotions and Moods in the Workplace Flashcards
Emotions
short-lived feelings that are formed specifically from a known occurrence
Emotional contagion
a way that emotions of one employee are transferred to another employee via nonverbal channels
Functions of positive emotions
Employees are extremely productive, motivated and happy
Emotional labor
a way of emotion regulation in which employees control their emotions and feelings at work
Emotional dissonance
a negative feeling that can develop when a person views an emotion as a potential conflict to his or her identity
Type of emotional labor
- Deep acting
- Surface acting
Deep acting
a person trying to feel a specific emotion that they are thinking about in their mind
Surface acting
when a person has to fake emotion to meet certain social or work rules
Emotional intelligence
the ability to understand and facilitate emotion
Elements of Emotional Intelligence
- Empathy
- Self-awareness
- Self-regulation
- motivation
- people skills
Empathy
the ability to note and respond to other people’s motivations and needs
Self-awareness
the recognition of one’s own strength and weaknesses
Self-regulation
the ability to manage emotion and express it appropriately and usefully
Motivation
being driven internally, rather than just working for a paycheck
People skills
the ability to win others’ respect and build rapport
