Conflict in the Workplace

Question 1

Conflict Process

Answer 1

• Potential opposition or incompatibility
  
  • cognition and personalization
  • intentions
  • behavior
  • outcomes

Question 2

Potential opposition or incompatibility

Answer 2

potential areas of conflict that could develop, and they consist of communication, structure and personal variable

Question 3

Cognition and personalization

Answer 3

perception of conflict arises between the parties

Question 4

Intentions

Answer 4

decisions to take action in a certain way

Question 5

Competitive

Answer 5

only cares about winning and is not open to compromise

Question 6

Avoidance

Answer 6

wish that the conflict would disappear

Question 7

Behavior

Answer 7

where the conflicts become visible through yelling, fighting or crying

Question 8

Outcomes

Answer 8

final result of the conflict

Question 9

Functional outcome

Answer 9

situation was resolved in a positive manner with the conflict resolved

Question 10

Dysfunctional outcome

Answer 10

the conflict causes even more negative results

Question 11

Avoidance conflict management style

Answer 11

attempt to ignore the disagreement

Question 12

Accommodation conflict management style

Answer 12

one party tries to end the conflict by giving in to wishes of others

Question 13

Compromise conflict management style

Answer 13

attempts to resolve a conflict by finding a middle ground

Question 14

Collaborative conflict management style

Answer 14

win-win conflict management style where each party has a genuine concern for both themselves and others

Question 15

Competition conflict management style

Answer 15

when the objective is to win no matter the expense.