Attitudes and Values in the Workplace

Question 1

Cognitive

Answer 1

represents our thoughts, beliefs and ideas about something

Question 2

Affective

Answer 2

deals with feelings or emotions that are brought to the surface about something such as fear or hate

Question 3

Conative

Answer 3

called the behavioral component and centers on individuals acting in a certain way towards something

Question 4

Attitude

Answer 4

way of thinking, and they shape how we relate to the world both in work and outside work

Question 5

Job satisfaction

Answer 5

how content someone is with their job and the sense of accomplishment they get from doing it

Question 6

How to measure job satisfaction

Answer 6

• surveys
  
  • Interviews
  • Performance monitoring

Question 7

surveys

Answer 7

multiple choice questions with the respondents staying anonymous

Question 8

Interviews

Answer 8

Interviewing the employee about their job satisfaction

Question 9

Performance monitoring

Answer 9

measuring job satisfaction that requires someone within the company to actually observe the person doing their job

Question 10

Causes of job dissatisfaction

Answer 10

• Being underpaid
  
  • limited career growth
  • lack of interest
  • poor management

Question 11

Being underpaid

Answer 11

not being paid what you are worth

Question 12

limited career growth

Answer 12

not having the opportunity to climb the ladder and grow your career

Question 13

lack of interest

Answer 13

having a position that does not interest you

Question 14

poor management

Answer 14

not having the leadership required

Question 15

Employee responses to dissatisfaction

Answer 15

• exit
  
  • voice
  • loyalty
  • neglect

Question 16

exit

Answer 16

leave the company

Question 17

voice

Answer 17

become vocal about what needs to be changed and work to change it

Question 18

loyalty

Answer 18

loyalty centered on waiting for things to change and get better

Question 19

neglect

Answer 19

begin to do less-than-good work, be absent more and potentially not care about the job

Question 20

Deviant

Answer 20

any action that is outside the norm of what is accepted or expected by society

Question 21

Types of Deviant Behavior

Answer 21

• Aggressive behavior
  
  • Unproductive behavior
  • Abuse of property

Question 22

Unproductive behavior

Answer 22

less aggressive, taking longer to do a task that normally expected

Question 23

Aggressive behavior

Answer 23

the more visible aspects. can include sexual harassment, intimidation and showing open hostility