EMOTIONAL INTELLIGENCE APPROACH (GOLEMAN) Flashcards
4 Domains / 12 Competencies
Self-awareness (1)
Self-awareness
1. High self-awareness
- very clear understanding of how one is behaving and perceived by others
- being senstive to attitudes and feelings
- able to disclose awarness to others
- skill indicator: knowing how one is feeling at a moment -> self consciiousness
4 Domains / 12 Competencies
Self-management (2-5)
Self-management
2. Positive Outlook - future oriented
3. Adaptability - flexibility
4. Emotional self-control
- capacity to be able to keep an emotional perspective
- skill indicator: being able to relax in pressure situations, be productive when angry, keeping calm/becoming normal again quickly
5. Achievement-orientation - motivation, channel emotions to achieve goals (Path Goal Theory)
4 Domains / 12 Competencies
Social Awareness (6 & 7)
Social Awareness
6. Empathy
- being aware of others and help them articulate/express their emotions in a producitve way
- skill indicator: Being able to manage group emotions, develope team spirit (cohesion)
7. Organizational Awareness - aware of structures & issues in organization
4 Domains / 12 Characteristics
Relationship management
8. Social Expertise
- mentor/coach other people (SL2)
- skill indicator: working out conflicts in critical and constructive ways
9. Conflict Management
- deliver difficult messages
- working out sustainable & intelligent solutions
10. Ability to influence - communication in adequate way
11. Team Work - developing team cohesion (we are one family)
12. Inspirational Leadership - driving/leading change and vision
