emotional intelligence and leadership

Question 1

ESSENTIAL PREMISES OF EQ

Answer 1

EQ embraces two aspects of intelligence

• Understanding yourself, your goals, intentions, responses, behaviour
• Understanding others and their feelings

Question 2

GOLEMAN’S 5 EQ-COMPETENCIES

Answer 2

1. Self-awareness: realistic self assessment, able to laugh about own failures, confidence
2. Self-regulation: managing your own emotions, think before you act
3. Motivation: passion for work you are doing, motivating yourself
4. Empathy: ability to read between the lines, being aware of feelings of others, talent
   management, need to understand team members
5. Social Skill: ability to network, interpersonal expertise, facilitating trust building, able to
   persuade people from your ideas, friendliness with a purpose

Question 3

4 DOMAINS / 12 COMPETENCIES - GOLEMAN

Answer 3

Self-awareness

1. High Self-awareness
   - Very clear understanding of how one is behaving and perceived by others
   - Being sensitive to attitudes and feelings
   - Able to disclose awareness to others
   - Skill indicator: Knowing how one is feeling at a moment

Self-management
2.Positive Outlook: future oriented

3. Adaptability: flexibility
4. Emotional Self-control
   - Skill indicator: being able to relax in pressure situations, be productive when angry, keep calm
5. Achievement-orientation: motivation, channel emotions to achieve goals

Social Awareness

6. Empathy
   - Skill indicator: being able to manage group emotions, develop team spirit
7. Organizational Awareness: aware of structure and issues in organization

Relationship Management

8. Social Expertise
   - Skill Indicator: Working out conflicts in a constructive way
9. Conflict Management
   - Deliver difficult messages
   - Working out sustainable and intelligent solutions
10. Ability to influence: communication in adequate way
11. Team Work: developing team cohesion
12. Inspirational Leadership: driving/leading change and vision