Emotional intelligence

Question 1

emotional intelligence

Answer 1

-Ability to understand your own emotions and of those around you

Question 2

Salovey and Mayer’s definition

Answer 2

• A feeling state
• Responses and cognition’s conveys info about relationships we encounter.
• Emotional intelligence is the capacity to reason validity of information

Question 3

Salovey and Mayer’s model purpose

Answer 3

Cyclic relationship with four branches from low sophistication to high, used to help make leaders more effective by considering the emotions of others

Question 4

Branches of Salovey and Mayer’s model

Answer 4

• Perception: recognize and express emotions successfully
• Facilitation: view and understand emotions from different perspectives using past knowledge to understand the situation
• Understanding: sees connection between emotions and events
• Management: Detachment from a specific emotion to evaluate its necessity

Question 5

Golemans model

Answer 5

• Linked emotional intelligence to the amygdala which is responsible for fight or flight responses (anxiety).
• As we learnt to control these emotions the amygdala is developing e.g. child runs from problem, adolescent argues and adults reason
• To manage emotions you must understand the connection between emotions thoughts and actions.

Question 6

Golemans hierarchy of responses

Answer 6

• interpersonal relationships
• others emotions
• achievement
• Manage
• Identify

Question 7

Golemans refined model

Answer 7

• He places less emphasis on using your own emotions to drive for achievement. Instead he presented four elements.
• Self-awareness (self-confidence): based on recognizing your own emotions accurately
• Self-management (self-control): based on managing your own emotions
• Social awareness (empathy): assess and influence the emotions of others
• Social skills (influence): ability to sustain interpersonal relationships

Question 8

Golemans test

Answer 8

• Using emotional competence inventory designed with Boyatzis
• Found people with high EI will have greater mental health, exemplary job performance and more potent leadership skills.

Question 9

Bar-on

Answer 9

• Focuses on the evolution of of emotional intelligence.
• Humans communicate sophisticatedly using abstract thought, referring to memories and making plans much of which is in expressions and body language

Question 10

Bar-on model

Answer 10

• Intrapersonal:
• Interpersonal:
• Adaptability scale:
• Stress-management:
• General mood:

Question 11

High EQ

Answer 11

• Better social relationships
• Perceived more positively by others
• Better family and intimate relationships
• Better academic achievement
• Better relations during work performance and in negotiations
• Better psychological well-being

Question 12

improve EQ

Answer 12

• Use assertive communication sty;e
• Respond rater than react to conflict
• Use active listening
• Be motivated
• Practice maintainin a positive attitude
• Practice self-awareness
• Take criticisms well
• Emphasise with others
• Utilise leadership skills
• Be approachable and sociable