Emotional Intelligence

Question 1

What is emotional intelligence

Answer 1

Emotional intelligence refers to the ability of an individual to recognise their emotions, understand what they mean and how they affect the people around you. Emotional intelligence includes your perception of others, how well you understand how others feel will influence how you manage relationships. We all have different personalities, different wants and needs, and different ways of showing our emotions.

Question 2

Why is it important

Answer 2

1. Physical Health
2. Mental Well-Being
3. Relationships - Increased social awareness and well-developed social skills will equip us to build healthier relationships.
4. Success - Higher emotional intelligence helps individuals to be self-motivators, which can reduce procrastination, increase self-confidence, and improve their ability to focus on goals.
5. Leadership - The ability to understand what motivates others, relate in a positive manner, and build stronger bonds with others makes those with higher emotional intelligence better leaders.

Question 3

Emotional intelligence competencies- self awareness

Answer 3

• Emotional awareness: Recognising one’s emotions and their effects.
• Accurate self-assessment: Knowing one’s strengths and limits.
• Self-confidence: Sureness about one’s self-worth and capabilities.

Question 4

Emotional intelligence competencies- self regulation

Answer 4

• Self-control: Managing disruptive emotions and impulses.
• Trustworthiness: Maintaining standards of honesty and integrity.
• Conscientiousness: Taking responsibility for personal performance.
• Adaptability: Flexibility in handling change.
• Innovativeness: Being comfortable with and open to novel ideas and new information.

Question 5

Emotional intelligence competencies- self motivation

Answer 5

• Achievement drive: Striving to improve or meet a standard of excellence.
• Commitment: Aligning with the goals of the group or organization.
• Initiative: Readiness to act on opportunities.
• Optimism: Persistence in pursuing goals despite obstacles and setbacks.

Question 6

Emotional intelligence competencies- social awareness

Answer 6

-Empathy: Sensing others’ feelings and perspective, and taking an active interest in their concerns.
-Service orientation: Anticipating, recognizing, and meeting customers’ needs.
-Developing others: Sensing what others need in order to develop, and bolstering their abilities.
-Leveraging diversity: Cultivating. Opportunities through diverse people.
-Political awareness: Reading a group’s emotional currents and power relationships.

Question 7

Emotional intelligence competencies- social skills

Answer 7

-Influence: Wielding effective tactics for persuasion.
-Communication: Sending clear and convincing messages.
-Leadership: Inspiring and guiding groups and people.
-Change catalyst: Initiating or managing change.
-Conflict management: Negotiating and resolving disagreements.
-Building bonds: Nurturing instrumental relationships.
-Collaboration and cooperation: Working with others toward shared goals.
-Team capabilities: Creating group synergy in pursuing collective goals.