Emotional intelligence Flashcards
1
Q
What is emotional intelligence (EI)?
A
the ability of managers to understand their own emotions, and those of the people they work with, to achieve better business performance
2
Q
Why is it important?
A
Helps managers understand themselves and others so they can respond with something that will be beneficial
3
Q
What is EI made up of?
A
Self awareness
Self management
Social awareness
Social skills
4
Q
What are the 2 types of leadership style according to McGregor theory?
A
Theory X and Theory Y
5
Q
What is theory Y?
A
Belief that workers are self motivated, want to work and seek responsibility
6
Q
What is theory X?
A
People avoid responsibility, work, need to be motivated and only desire money
7
Q
What do Theory X managers do?
A
Are more autocratic and supervise workers closely
