Emergency calls Flashcards
1
Q
Openings in emergency calls
A
‘someone’s just vandalised my car’ – beginning of a request/response adjacency pair
no summons/response
2
Q
Paramedic calls (from Whalen, Zimmerman and Whalen, 1988)
A
set of interrogatives
hysteria = heavy breathing, BUT turn-taking adhered to
should last no more than 15 seconds!!
3
Q
Emergency call goes wrong (Zimmerman)
A
call took 13 minutes
woman died - basic turn-taking and rules of CA ignored, argument ensued
4
Q
Define conditional VS unconditional services
A
conditional (ambulance, emergency services)
unconditional (pizza, taxi)
5
Q
River Hudson plane crash
A
Affective neutrality - kept calm under pressure
whole convo less than 5 min
