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TOYOTA Certification 2014 > E128T Discover Toyota > Flashcards

E128T Discover Toyota Flashcards

1
Q

The Andon System:

(1) Prevents defects from being passed forward
(2) Cord Is a simple measure for stopping the production line
(3) board displays two colors: Green for all clear and red for a pull cord
(4) all of the above

A

(4) all of the above

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2
Q

What is your primary resource for Toyota vehicle information?

  1. eShowroom
  2. Pocket Source App
  3. Entune Audio Simulator
  4. Toyota Owners Site
A
  1. eShowroom
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3
Q

Which resource is designed for use with customers when Wi-Fi is NOT available?

  1. eShowroom
  2. Pocket Source App
  3. Toyota Owners Site
  4. All of the above
A
  1. Pocket Source App
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4
Q

Which is a Toyota Way principle?

  1. Give back to communities in which we do business
  2. Put customers first
  3. Respect for people
  4. Show support for our dealers
A
  1. Respect for people
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5
Q

What is a key ingredient to Sales Consultant success?

  1. Professionalism
  2. Brand expertise
  3. Product knowledge
  4. 1 and 3
A
  1. 1 and 3
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6
Q

The core elements of the Toyota Production System trace back to the:

  1. Automatic loom
  2. First automobile department
  3. Production of the A1 sedan
  4. Toyota Motor Company Ltd. plant
A
  1. Automatic loom
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7
Q

The Pocket Source App:

(1) Can be downloaded from eShowroom
(2) Provides competitor information
(3) Plays tutorials
(4) 1 and 2

A

(4) 1 and 2

(1) Can be downloaded from eShowroom
(2) Provides competitor information

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8
Q

TLS:

  1. Hands off to TMS for the final quality inspection
  2. Is the handoff point between Toyota Motor Manufacturing and Toyota Motor Sales
  3. Does not install post-production options
  4. All of the above
A
  1. Is the handoff point between Toyota Motor Manufacturing and Toyota Motor Sales
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9
Q

Today’s vehicle customers:

	1. Think their research gives them all the answers to make a purchase decision
 		2. Need your help to land on the right vehicle
 		3. Know exactly what to ask about a targeted vehicle
 		4. 1 and 2
A
  1. 1 and 2

(1) Think their research gives them all the answers to make a purchase decision
(2) Need your help to land on the right vehicle

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10
Q

Which “wow factor” applies to the Prius?

  1. 75% of content sourced domestically
  2. Over 95% sold in the last ten years still on the road today
  3. KBB Best in Class Award for 5-year cost to own
  4. All of the above
A
  1. Over 95% sold in the last ten years still on the road today
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11
Q

Which is not one of the marketing filters that is applied to Toyota’s marketing strategies?

(1) A New Toyota
(2) Inspiration
(3) Invention
(4) Excitement

A

(3) Invention

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12
Q

In its segment, ________ has 65% market share.

A

Tacoma

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13
Q

________ is the top-selling passenger car in North America since 2002.

  1. Corolla
  2. Camry
  3. Prius
  4. Avalon
A
  1. Camry
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14
Q

Which Toyota warranty provides basic coverage for the term of 12 months/12,000 miles?

  1. New Vehicle Warranty
  2. Hybrid Warranty
  3. TCUV Warranty
  4. Accessories Warranty
A
  1. TCUV Warranty
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15
Q

For ultimate toughness, Toyota’s legendary Land Cruiser’s rear suspension design is a:

1. Twist beam
2. Semi-floating axle
3. Double wishbone
4. Live axle with leaf springs

A
  1. Semi-floating axle
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16
Q

Which Toyota vehicle sold in select markets (primarily in the midwest and southeast) offers flex-fuel capability?

  1. All 5.7-liter V8 4WD Tundra and Sequoia models
  2. All Tacoma models
  3. All Land Cruiser models
  4. All of the above
A

XXX 1. All 5.7-liter V8 4WD Tundra and Sequoia models

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17
Q

Which type of fuel can be used to operate Toyota’s Flex-Fuel Vehicles?

(1) Gasoline
(2) E85
(3) A mixture of gasoline and E85
(4) all of the above

A

(4) all of the above

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18
Q

The benefits of Toyota’s Electronically Controlled Transmission with intelligence (ECT-i) include:

(1) Smoother shifting
(2) Enhanced fuel efficiency
(3) Reduced emissions
(4) All of the above

A

(4) All of the above

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19
Q

Prius–the world’s first mass-produced hybrid vehicle–was introduced to the United States in:

(1) 1997
(2) 1999
(3) 2000
(4) 2001

A
  1. 1999
    xxx2000
    XXX(4) 2001
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20
Q

Which Toyota non-hybrid model is available with a Continuously Variable Transmission (CVT)?

A

Corolla

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21
Q

Toyota’s RAV4 EV was the first all-electric small SUV introduced to the market and dates back to:

A

1997

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22
Q

Once the hybrid vehicle’s EV mode is engaged, it will switch off when:

  1. Vehicle speed exceeds 25 mph
  2. The engine is switched off
  3. The hybrid battery is depleted
  4. All the above
A
  1. All the above
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23
Q

As of spring 2014, how many hybrid/electric models does the Toyota lineup feature?

A

8

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24
Q

When would driving a Toyota hybrid vehicle in ECO mode prove most beneficial?

1. At highway speeds
2. In stop-and-go city traffic
3. In normal driving conditions
4. In any driving situation

A

In stop-and-go city traffic

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25
Q

Maintaining moderate speed is a good idea–especially since fuel efficiency declines significantly at speeds above:

  1. 45 mph
  2. 55 mph
  3. 60 mph
  4. 70 mph
A

XXX 45 mph
xxx 60 mph
xxx 4. 70 mph
XXX2. 55 mph

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26
Q

Approximately how many hybrid vehicles has Toyota sold in the United States since 1997?

  1. 1 million
  2. 2 million
  3. 3 million
  4. 6 million
A

3 million

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27
Q

The best place to obtain a list of Bluetooth-compatible phones is:

A

Toyota.com

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28
Q

Toyota research indicates that nearly 38% of our new vehicle buyers:

  1. Have purchased a Toyota before
  2. Are fairly familiar with Toyota controls and equipment
  3. Are new to the Toyota brand
  4. Prefer to learn about their vehicle on their own
A
  1. Are new to the Toyota brand
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29
Q

How many Bluetooth-compatible phones can be paired per vehicle?

  1. 3
  2. 4
  3. 5
  4. 9
A
  1. 5
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30
Q

Which is the first and most important step you should perform during every delivery?

  1. Offer to pair the customer’s phone
  2. Pre-set the audio stations
  3. Pre-set the climate control
  4. Customize the navigation system
A
  1. Offer to pair the customer’s phone
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31
Q

Compared to conventional audio systems, JBL GreenEdge audio systems cut electrical use by up to:

  1. 25%
  2. 30%
  3. 40%
  4. 50%
A

XXX 4. 50%

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32
Q

Registering for Toyota’s available Entune App Suite is:

  1. Quick
  2. Easy
  3. Something you can do right in the dealership
  4. All of the above
A
  1. All of the above
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33
Q

One of the items the NHTSA program evaluates is:

  1. Rollover propensity
  2. Crash worthiness
  3. Roof strength
  4. All of the above
A
  1. Rollover propensity
34
Q

Which is posted on the Monroney label to help consumers determine a vehicle’s safety level?

  1. NHTSA safety ratings
  2. IIHS highway safety ratings
  3. U.S. Department of Transportation safety picks
  4. All of the above
A
  1. NHTSA safety ratings
35
Q

Which feature would you highlight to a customer who says, “I’m just not as comfortable driving as I used to be”?

  1. ABS
  2. Blind Spot Monitor
  3. LATCH
  4. 1 and 2
A
  1. 1 and 2
  2. ABS
  3. Blind Spot Monitor
36
Q

Which relates to the IIHS program?

  1. Sponsored by insurance industry
  2. Conducts front- and side-impact crash tests
  3. Awarded the 2014 Highlander a Top Safety Pick+ award
  4. all of the above
A
  1. all of the above
37
Q

The ________ feature prevents wheel slip and loss of traction by reducing engine power and applying brake force to wheels that need it.

  1. Vehicle Stability Control
  2. Traction Control
  3. Electronic Brake-force Distribution
  4. Smart Stop Technology
A
  1. Vehicle Stability Control
38
Q

The Occupant Classification System enhances the:

  1. Pre-Collision System
  2. Star Safety System
  3. Vehicle Restraint System
  4. Advanced Airbag System
A
  1. Advanced Airbag System
39
Q

In 2012, to assist in the development of new technology, social media and design, the Toyota Innovation Hub was established in:

  1. Newport Beach, CA
  2. Silicon Valley, CA
  3. Ann Arbor, MI
  4. Phoenix, AZ
A
  1. Silicon Valley, CA
40
Q

How many vehicles has Toyota built in North America over the past 50 years?

  1. 10 million
  2. 15 million
  3. 20 million
  4. 25 million
A
  1. 25 million
41
Q

One of the customer-focused processes used by Toyota Production System (TPS) is “continuous work flow,” which refers to:

  1. Non-stop 24/7 assembly and production
  2. A constant process of checks and inspections
  3. Arranging work stations in order of production
  4. 1 and 3
A
  1. Arranging work stations in order of production
42
Q

For 2013, Toyota was named:

  1. Number one retail brand
  2. Number one in passenger car sales
  3. Number one in used vehicle sales
  4. All of the above
A
  1. All of the above
43
Q

On average, how much does Toyota spend on research and design per hour?

  1. $500,000
  2. $750,000
  3. $1,000,000
  4. $1,500,000
A
  1. $1,000,000
44
Q

How many prestigious J. D. Power & Associates Gold Plant Awards has TMMK received since it began operations in 1988?

A

4

45
Q

What is Scion’s specific mission in Toyota’s family?

  1. To create passionate advocacy and a bond with youthful buyers
  2. To attract and engage the next generation of buyers
  3. To satisfy the growing market for luxury vehicles
  4. 1 and 2
A
  1. 1 and 2
46
Q

Which financial product is designed to be a flexible finance option for first-time consumers and those with limited or challenged credit histories?

A

iFi

47
Q

What does the Pure Price philosophy apply to?

  1. Vehicles
  2. Accessories
  3. Service and protection products
  4. All of the above
A

(4) All of the above

48
Q

What percentage of Scion buyers have never bought a Scion, Toyota or Lexus before?

A

54%

49
Q

What does “monospec” mean?

1. Every Scion is available with the same high level of standard factory equipment
2. Every Scion is available with one choice of financing, based on the buyer

’

s financial position
3. Every Scion can be purchased in a one-step sales process
4. 1 and 2

A
  1. Every Scion is available with the same high level of standard factory equipment
50
Q

The Scion Promise includes Openness, Flexibility, and:

  1. Personalization
  2. Pure Process
  3. Customer-Driven Sales
  4. Scion Culture
A
  1. Personalization
51
Q

Which is part of your role as a Toyota sales consultant?

(1) Ensuring customers are satisfied with their purchase decisions
(2) ensuring customers return to you for Their next vehicle purchase
(3) advocating the Toyota product lineup
(4) 1 and 2

A

(4) 1 and 2

(1) Ensuring customers are satisfied with their purchase decisions
(2) ensuring customers return to you for Their next vehicle purchase

52
Q

You can gain a competitive advantage by:

  1. Using a mobile device (e.g. smart phone or a tablet)
  2. Providing immediate answers
  3. Managing customer expectations
  4. Using online resources every day
A

(1) Using a mobile device (e.g. Smart phone or a tablet)

53
Q

Toyota USA builds approximately ____ of Toyota vehicles sold in the United States.

A

75%

54
Q

Corolla is:

(1) Assembled by Toyota motor Manufacturing Canada
(2) a KBB Best in class award winner for 5-year cost to own
(3) the best selling nameplate and automotive history
(4) all of the above

A

(4) all of the above

55
Q

It is estimated that Toyota’s first fuel-cell Vehicle (FCV) scheduled to debut in 2015 we’ll have a range of around 300 miles and could be refueled in as little as:

A

3 minutes

56
Q

The Sequential Shift mode can provide:

  1. Reduce emissions
  2. More engaging driving experience
  3. Reduce transmission noise
  4. All of the above
A
  1. More engaging driving experience
57
Q

The advantages of Toyota’s fuel cell vehicle (FCV) vs. all-electric vehicles include:

(1) A longer driving range
(2) ability to operate on either hydrogen fuel or electrical power
(3) shorter time to recharge
(4) 1 and 3

A

(4) 1 and 3

(1) A longer driving range
(3) shorter time to recharge

58
Q

Currently, all of Toyota’s hybrid models incorporate a 4-cylinder engine, except:

  1. Avalon
  2. Camry
  3. Highlander
  4. 1 and 3
A

Highlander

59
Q

Which Toyota model was the first to offer a premium JBL sound system?

  1. Avalon
  2. Solara
  3. Camry
  4. Land Cruiser
A

XXX4. Land Cruiser

XXX1. Avalon

60
Q

Which is and advantage of JBL GreenEdge technology?

(1) Uses less Electrical Energy
(2) Features Lighter, more compact components to help increase fuel efficiency
(3) decreases heat for improved Durability
(4) all the above

A

(4) all the above

61
Q

Which is not a part of Toyota’s Star Safety System?

  1. VSC
  2. TRAC
  3. BSM
  4. SST
A

(3) BSM

62
Q

Which is not an Active Safety technology?

  1. Advanced Airbag System
  2. Pre-Collision System
  3. Blind Spot Monitor
  4. Brake Assist
A

(1) Advanced airbag system

63
Q

How many years in a row has Camry been named America’s best selling car?

1. 8
2. 10
3. 12
4. 15

A

12

64
Q

Calty Design Research has played a major role in the development of Toyota vehicles for more than:

A

40 years

65
Q

Which Scion model is a sport coupe with seating for five?

  1. FR-S
  2. xD
  3. tC
  4. xB
A

tC

66
Q

Which Scion model provides a low center of gravity and rear-wheel drive for a true sports car experience?

  1. FR-S
  2. xD
  3. tC
  4. xB
A
  1. FR-S
67
Q

Which group contains Toyota’s top sellers?

(1) Cars and minivans
(2) Crossover and SUVs
(3) Trucks and hybrids
(4) Core Four Plus Two

A

(4) Core Four Plus Two

68
Q

The advantages of teaming Toyota’s hybrid synergy Drive with an electronically controlled continuously variable transmission (ECVT) include:

(1) increased fuel efficiency
(2) quieter operation
(3) reduced repair/ maintenance costs
(4) all of the above

A

(4) all of the above

69
Q

For safety’s sake, some functions of Toyota’s navigation systems can be used only when the vehicle is:

1. Stopped
2. Traveling at speeds under 25 mph
3. Stopped with the ignition in Accessory mode
4. Stopped with the brake pedal fully depressed

A

Stopped

70
Q

Which of the following is true of Toyota owner’s manual?

(1) Can be downloaded from eShowroom
(2) Are Available online Toyota.com/ownes
(3) Incorporate fast start guide
(4) all of the above

A

(2) Are Available online Toyota.com/ownes

71
Q

If the Pre-Collision System (PCS) determines a collision is imminent, it will:

  1. Warn the driver by flashing the PCS warning light
  2. Sound an alarm tone
  3. Display a message to brake in the instrument display
  4. All of the above
A
  1. All of the above

XXX1. Warn the driver by flashing the PCS warning light

72
Q

Toyota’s meticulous paint process–which plays a huge role in our vehicles’ appearance and QDR–typically involves a total of:

  1. 4 hours
  2. 6 hours
  3. 8 hours
  4. 10 hours
A

10

73
Q

Which Toyota model was named “One of the 12 Best Family Cars of 2014” by Kelly Blue Book?

  1. Highlander
  2. Sienna
  3. Sequoia
  4. Corolla
A
  1. Sienna
74
Q

Which is a characteristic of the millennial generation?

(1) Socially apathetic
(2) Suspicious of people who are not like them
(3) Guided by their parents and major purchases
(4) All of the above

A

(3) Guided by their parents and major purchases

75
Q

What is a benefit of the 2014 Corolla LE Eco’s Advanced Valvematic Intake Technology?

(1) Increased horsepower and acceleration Response
(2) improved fuel efficiency
(3) reduced emissions
(4) all of the above

A

(4) all of the above

76
Q

Every Toyota vehicle is fitted with pre-stressed areas designed to “crumple” in a way that absorbs impact and protects occupants when an accident cannot be avoided. These pre-stressed areas are located in each vehicle’s:

1. Fenders
2. Hood
3. Frame
4. All of the above

A

(4) All of the above

77
Q

What is your primary job in the Scion Pure Process?

  1. Ensuring that the buying process is the same for every customer
  2. Explaining the buying process to every customer and ensuring that they have completed every step
  3. Meeting customers wherever they are in the purchase decision
  4. All of the above
A
  1. Meeting customers wherever they are in the purchase decision

XXX1
XXX(4) all of the above

78
Q

Which statement accurately describes Toyota’s all-wheel-drive system?

1. Can be accessed

“

on demand

”

by the driver when needed
2. Sends power continuously to all four wheels
3. Can enhance traction over a range of on-road and light off-road conditions
4. 2 and 3

A
  1. 2 and 3
79
Q

Other than water vapor, the Toyota Fuel Cell Vehicle (FCV) produces how any additional emissions?

A

0

80
Q

It is estimated that Toyota’s first Fuel-Cell Vehicle (FCV)–scheduled to debut in 2015–will have a range of around 300 miles and could be re-fueled in as little as:

  1. 3 minutes
  2. 10 minutes
  3. 15 minutes
  4. 30 minutes
A
  1. 3 minutes
81
Q

Which is an advantage of JBL GreenEdge technology?

1. Uses less electrical energy
2. Features lighter, more compact components to help increase fuel efficiency
3. Decreases heat for improved durability
4. All of the above

A
  1. All of the above
82
Q

Toyota USA builds approximately ________ of Toyota vehicles sold in the United States.

1. 55%
2. 65%
3. 75%
4. 85%

A

XXX 1. 55%

XXX 2. 65%

TOYOTA Certification 2014 (16 decks)

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