14U 2014 TCUV Sales Society Qualifier Test

Question 1

Which one best describes the Nissan Certified Pre-owned Program: 1. Eligible vehicles are less than 4 years old with less than 60,000 miles and include a 150+ point inspection. 2. Eligible vehicles are less than 6 years old and no more than 75,000 miles and include a 150+ point inspection. 3. Eligible vehicles are less than 7 years old and no more than 60,000 miles and include a 151+ point inspection. 4. Eligible vehicles are less than 5 years and no more than 70,000 miles and include a 120+ point inspection.

Answer 1

XXX 4. Eligible vehicles are less than 5 years and no more than 70,000 miles and include a 120+ point inspection.

Question 2

What are the transfer conditions of the Toyota Certified Used Vehicle Limited Powertrain Warranty:

Answer 2

Warranty is fully transferable at no cost to the subsequent owner because it remains with the vehicle

Question 3

How does the Scion Certified Pre-owned Program differ from the TCUV Program:

Answer 3

They offer the same features and benefits

Question 4

Which of the following is not revealed in a CarFax Vehicle History Report?

Answer 4

Warranty Repairs

Question 5

Which one best describes the Honda Certified Used Vehicle Program?

Answer 5

Eligible vehicles are less than 6 years old and no more than 80,000 miles. Includes a thorough multi-point inspection, 7 year/100,000 mile Powertrain Warranty from original in-service date, 1 year/12,000 mile Limited Warranty.

Question 6

What is the minimum tread tire depth allowable on a TCUV?

Answer 6

5/32 of an inch

Question 7

A consumer can connect to the Toyota Certified Web site in every way EXCEPT:

Answer 7

Going to www.Honda.com

Question 8

What benefit was added to the new Gold and Platinum Certified VSA plans?

Answer 8

Roadside Assistance for the life of the agreement

Question 9

The TCUV window label contains which of the following:

Answer 9

6 key selling points

Question 10

Toyota Certified Used Vehicles can be recognized easily on inventory publisher partner sites like AutoTrader.com and Cars.com because they appear:

Answer 10

With a Toyota Certified Logo

Question 11

The TCUV warranty deductible for each repair visit is:

Answer 11

$50

Question 12

How many customers have purchased a TCUV since the program inception in 1996?

Answer 12

Over 4 million

Question 13

Toyota launched the Certified Used Vehicles program in:

Answer 13

1996

Question 14

Where can you find the Toyota Certified link on the Toyota.com website?

Answer 14

Along the top navigation bar or at bottom of page under “Shopping Tools” header, “Toyota Certified Used Vehicles”

Question 15

For Master Level Recognition, the required achievement level is?

Answer 15

Achieve Platinum level and rank in the Top 25 nationally or number one in your region

Question 16

The 160-point Quality Assurance Inspection includes which main categories?

Answer 16

Mechanical, Detailing and Appearance

Question 17

The TCUV window label contains which of the following:

Answer 17

TCUV warranty expiration date

Question 18

What is the minimum percentage allowable for brake pads on a TCUV?

Answer 18

50% remaining wear

Question 19

Toyota Certified Used Vehicles advertising slogan is:

Answer 19

The Best New Cars Make The Best Used Cars

Question 20

The TCUV Warranty is sold to the consumer:

Answer 20

As part of the TCUV purchase price. Not sold separately.

Question 21

To achieve Silver Level Recognition, how many Toyota Certified Used Vehicles must be sold as of 2014 year-end?

Answer 21

60 or more

Question 22

To achieve Platinum Level Recognition, how many Toyota Certified Used Vehicles must be sold as of 2014 year-end?

Answer 22

100 or more

Question 23

Which vehicles are NOT eligible even if they meet the TCUV age and mileage selection standards?

Answer 23

Vehicles originally sold in Hawaii and Canada

Question 24

What is the length of the Roadside Assistance benefit?

Answer 24

1 year from the TCUV sale date

Question 25

Which of the following is not covered under Roadside Assistance?

Answer 25

Windshield repairs

Question 26

Which of the following is a true statement about the tire standards for a TCUV?

Answer 26

All four tires must be of the same brand, model, size, tread design, speed and load rating and have minimum of 5/32 tread remaining

Question 27

Where can a consumer find a list of all 160-points of the Quality Assurance Inspection?

Answer 27

ToyotaCertified.com

Question 28

During the TCUV Comprehensive Warranty period, a TCUV owner is entitled to reimbursement for substitute transportation for any warrantable repair. What is the reimbursement limit?

Answer 28

$50 per day, up to five days per occurrence

Question 29

The TCUV Quality Assurance Inspection check sheet includes how many inspection points?

Answer 29

160

Question 30

To achieve Bronze Level Recognition, how many Toyota Certified Used Vehicles must be sold as of 2014 year-end?

Answer 30

35 or more

Question 31

The TCUV window label contains which of the following:

Answer 31

Dealer Value Price

Question 32

A Toyota that has been excessively damaged, but properly repaired can still qualify for Certification:

Answer 32

Under no circumstances

Question 33

Which inventory publisher below was most recently added as a Toyota partner site?

Answer 33

CertifiedCars.com

Question 34

New car financing rates are available from Toyota Financial Services:

Answer 34

On Toyota Certified Used Vehicles to qualified customers

Question 35

A vehicle is deemed ineligible for the TCUV program if the CARFAX Vehicle History Report contains:

Answer 35

A Salvage title

Question 36

The Toyota Certified Used Vehicle homepage is found:

Answer 36

1. By visiting www.toyota.com/certified 2. By visiting www.toyotacertified.com

Question 37

Customers receive personalized TCUV Warranty and Roadside Assistance information cards:

Answer 37

In the mail, approx. 2-3 weeks after the sale is reported

Question 38

Each Toyota Certified Used HYBRID must undergo a:

Answer 38

174-point Quality Assurance Inspection

Question 39

What is the cost to the customer for the Roadside Assistance benefit?

Answer 39

No charge- it is included with every TCUV vehicle for one year

Question 40

Which single-line brand was the #1 selling certified used vehicle manufacturer in America in 2013?

Answer 40

Toyota Certified

Question 41

The TCUV warranty will be honored at over 1,400 Toyota dealerships in

Answer 41

The continental United States, Alaska and Canada

Question 42

For the duration of the TCUV Comprehensive Warranty period, Travel Protection is provided if necessitated by an emergency warrantable condition which requires overnight repairs and the customer is more than 150 miles from home. What is the reimbursement limit for overnight lodging expenses? 1. $100 per night up to a maximum of five days 2. $50 per night up to a maximum of four days 3. $100 per night for one day 4. $75 per night up to five days

Answer 42

1. $100 per night up to a maximum of five days

Question 43

When is a Vehicle History Report required on Toyota Used vehicles?

Answer 43

Before a Toyota used vehicle is certified

Question 44

Which of the following statements is true? 1. A customer-paid, one-year, 24-hour roadside service that is optional on each TCUV 2. A complimentary, 1 year 24-hour roadside service that comes with each TCUV 3. A complimentary pocket atlas of the 50 United States, Canada and Mexico 4. A customer-paid pocket atlas of the 50 United States, Canada and Mexico

Answer 44

2. A complimentary, 1 year 24-hour roadside service that comes with each TCUV