14U 2014 TCUV Sales Society Qualifier Test Flashcards
Which one best describes the Nissan Certified Pre-owned Program: 1. Eligible vehicles are less than 4 years old with less than 60,000 miles and include a 150+ point inspection. 2. Eligible vehicles are less than 6 years old and no more than 75,000 miles and include a 150+ point inspection. 3. Eligible vehicles are less than 7 years old and no more than 60,000 miles and include a 151+ point inspection. 4. Eligible vehicles are less than 5 years and no more than 70,000 miles and include a 120+ point inspection.
XXX 4. Eligible vehicles are less than 5 years and no more than 70,000 miles and include a 120+ point inspection.
What are the transfer conditions of the Toyota Certified Used Vehicle Limited Powertrain Warranty:
Warranty is fully transferable at no cost to the subsequent owner because it remains with the vehicle
How does the Scion Certified Pre-owned Program differ from the TCUV Program:
They offer the same features and benefits
Which of the following is not revealed in a CarFax Vehicle History Report?
Warranty Repairs
Which one best describes the Honda Certified Used Vehicle Program?
Eligible vehicles are less than 6 years old and no more than 80,000 miles. Includes a thorough multi-point inspection, 7 year/100,000 mile Powertrain Warranty from original in-service date, 1 year/12,000 mile Limited Warranty.
What is the minimum tread tire depth allowable on a TCUV?
5/32 of an inch
A consumer can connect to the Toyota Certified Web site in every way EXCEPT:
Going to www.Honda.com
What benefit was added to the new Gold and Platinum Certified VSA plans?
Roadside Assistance for the life of the agreement
The TCUV window label contains which of the following:
6 key selling points
Toyota Certified Used Vehicles can be recognized easily on inventory publisher partner sites like AutoTrader.com and Cars.com because they appear:
With a Toyota Certified Logo
The TCUV warranty deductible for each repair visit is:
$50
How many customers have purchased a TCUV since the program inception in 1996?
Over 4 million
Toyota launched the Certified Used Vehicles program in:
1996
Where can you find the Toyota Certified link on the Toyota.com website?
Along the top navigation bar or at bottom of page under “Shopping Tools” header, “Toyota Certified Used Vehicles”
For Master Level Recognition, the required achievement level is?
Achieve Platinum level and rank in the Top 25 nationally or number one in your region
The 160-point Quality Assurance Inspection includes which main categories?
Mechanical, Detailing and Appearance
The TCUV window label contains which of the following:
TCUV warranty expiration date
What is the minimum percentage allowable for brake pads on a TCUV?
50% remaining wear
Toyota Certified Used Vehicles advertising slogan is:
The Best New Cars Make The Best Used Cars
The TCUV Warranty is sold to the consumer:
As part of the TCUV purchase price. Not sold separately.
To achieve Silver Level Recognition, how many Toyota Certified Used Vehicles must be sold as of 2014 year-end?
60 or more
To achieve Platinum Level Recognition, how many Toyota Certified Used Vehicles must be sold as of 2014 year-end?
100 or more
Which vehicles are NOT eligible even if they meet the TCUV age and mileage selection standards?
Vehicles originally sold in Hawaii and Canada
What is the length of the Roadside Assistance benefit?
1 year from the TCUV sale date
Which of the following is not covered under Roadside Assistance?
Windshield repairs
Which of the following is a true statement about the tire standards for a TCUV?
All four tires must be of the same brand, model, size, tread design, speed and load rating and have minimum of 5/32 tread remaining
Where can a consumer find a list of all 160-points of the Quality Assurance Inspection?
ToyotaCertified.com
During the TCUV Comprehensive Warranty period, a TCUV owner is entitled to reimbursement for substitute transportation for any warrantable repair. What is the reimbursement limit?
$50 per day, up to five days per occurrence
The TCUV Quality Assurance Inspection check sheet includes how many inspection points?
160
To achieve Bronze Level Recognition, how many Toyota Certified Used Vehicles must be sold as of 2014 year-end?
35 or more
The TCUV window label contains which of the following:
Dealer Value Price
A Toyota that has been excessively damaged, but properly repaired can still qualify for Certification:
Under no circumstances
Which inventory publisher below was most recently added as a Toyota partner site?
CertifiedCars.com
New car financing rates are available from Toyota Financial Services:
On Toyota Certified Used Vehicles to qualified customers
A vehicle is deemed ineligible for the TCUV program if the CARFAX Vehicle History Report contains:
A Salvage title
The Toyota Certified Used Vehicle homepage is found:
- By visiting www.toyota.com/certified 2. By visiting www.toyotacertified.com
Customers receive personalized TCUV Warranty and Roadside Assistance information cards:
In the mail, approx. 2-3 weeks after the sale is reported
Each Toyota Certified Used HYBRID must undergo a:
174-point Quality Assurance Inspection
What is the cost to the customer for the Roadside Assistance benefit?
No charge- it is included with every TCUV vehicle for one year
Which single-line brand was the #1 selling certified used vehicle manufacturer in America in 2013?
Toyota Certified
The TCUV warranty will be honored at over 1,400 Toyota dealerships in
The continental United States, Alaska and Canada
For the duration of the TCUV Comprehensive Warranty period, Travel Protection is provided if necessitated by an emergency warrantable condition which requires overnight repairs and the customer is more than 150 miles from home. What is the reimbursement limit for overnight lodging expenses? 1. $100 per night up to a maximum of five days 2. $50 per night up to a maximum of four days 3. $100 per night for one day 4. $75 per night up to five days
- $100 per night up to a maximum of five days
When is a Vehicle History Report required on Toyota Used vehicles?
Before a Toyota used vehicle is certified
Which of the following statements is true? 1. A customer-paid, one-year, 24-hour roadside service that is optional on each TCUV 2. A complimentary, 1 year 24-hour roadside service that comes with each TCUV 3. A complimentary pocket atlas of the 50 United States, Canada and Mexico 4. A customer-paid pocket atlas of the 50 United States, Canada and Mexico
- A complimentary, 1 year 24-hour roadside service that comes with each TCUV
