E-lecture 4: Performance Management & Inclusion

Question 1

What is performance management?

Answer 1

All actions undertaken by organizations to improve performance of employees. Ensures companies meet business objectives and gives employees insight into their performance and drive their commitment to and motivation for organization.

Question 2

What is workplace inclusion?

Answer 2

employees should feel like they are accepted and respected within the organization.

Question 3

What are performance appraisals?

Answer 3

formal events where managers review the employee’s performance over some period of time and discuss the result with employees.

Question 4

What are the four stages of a traditional performance management cycle?

Answer 4

1. Performance plan
2. Feedback
3. Mid-year evaluation
4. End-of-year performance appraisal

Question 5

What is a performance plan?

Answer 5

organizational goals are translated to individual goals for employees. Determine measurements of performance. Determined at beginning of each year

Question 6

What is a mid-year evaluation?

Answer 6

organizational goals are translated to individual goals for employees. Determine measurements of performance

Question 7

What is an end-of-year performance appraisal?

Answer 7

formal performance rating and discussing goal attainment and areas for improvement.

Question 8

What are the three goals of goal-setting theory?

Answer 8

1. Setting goals which are specific and challenging yet attainable can result in motivation to increase performance
2. Goals regulate performance as they direct direction, intensity and duration of motivated action
3. Self-efficacy and feedback can strengthen link between goal setting and performance

Question 9

What are the five principles of goal-setting theory?

Answer 9

1. Clarity
2. Task complexity
3. Challenge
4. Commitment
5. Feedback

Question 10

Should employees be involved in goal-setting process?

Answer 10

Involve employees in goal-setting process to increase commitment to achieve the goals. Feedback makes it more likely employees will achieve their goals.

Question 10

What is diversity?

Answer 10

Diversity is about differences between people in a group. Can be about any characteristic. Mostly used in terms of demographic differences.

Question 11

What is inclusion?

Answer 11

state in which all employees are treated fairly, valued for who they are and included in core decision making. Should feel like they can be their authentic selves. Create feeling of belongingness and uniqueness. It is a lived experience not enforceable by law.

Question 12

What are the benefits of inclusion?

Answer 12

1. Improves financial performance
2. Helps your employees’ careers
3. Improves reputation as fair employer

Question 13

What is a climate for inclusion?

Answer 13

shared perception of the employer’s policies, procedures and activities focused on creating a sense of belongingness while valuing each employee’s uniqueness.

Question 14

Name two formal inclusion policies and practices to increase diversity?

Answer 14

1. Recruitment and selection of targeted demographic categories
   - Selection is controversial: potential to delegitimize individuals
   - Recruitment is better option
2. Targeted leadership and development programs for demographic categories:
   - Risk of delegitimization

Question 15

Name two strategies to enhance inclusion?

Answer 15

1. Diversity and anti-bias training
   - Content-dependent
   - Risk of backfiring
2. Making minority employees feel like they belong
   - Proactive mentoring programs
   - Actively creating connections between employees
   - Highlight the value of each employee.