Dump 7

Question 1

The attitude or state of mind through which individuals are conscious of the existence of the security program and are persuaded that it is relevant to their own behavior is a concept known as:
a. Security motivation
b. Security awareness
c. Security consciousness
d. None of the above

Answer 1

B – Security awareness

Question 2

The theory that the human organism is motivated by an ascending series of needs and that once the lower needs have been satisfied, they will be supplanted by the higher needs as motives for behavior is known as:
a. Maslow’s “Hierarchy of Prepotency”
b. McGregor’s Theory X
c. McGregor’s Theory Y
d. Herzberg’s Two Factor Theory
e. Both B and C
f. None of the above

Answer 2

A – Maslow’s “Hierarchy of Prepotency”

Question 3

Security awareness is motivated by what technique?
a. Integration into line operations
b. Formal security briefings
c. Use of written material
d. Both B and C
e. All of the above
f. None of the above

Answer 3

A – Integration into line operations

Question 4

Which of the following is not an example of an intelligence test?
a. Manual placement test
b. Stanford-Binet IQ test
c. Armed Forces General Classification Test
d. Henman-Nelson IQ test
e. None of the above

Answer 4

A – Manual placement test

Question 5

An example of an honesty test given by firms to determine dishonest employees is:
a. The Stanford-Binet test
b. The Reid survey
c. The Minnesota Multiphase Personality Inventory (MMPI)
d. Both B and C
e. All of the above

Answer 5

B – The Reid survey

Question 6

A personality test that uses the MMPI evaluation and states it is specially designed for police and security applicants is:
a. The Caldwell report
b. The Reid survey
c. The Stanfords-Binet test
d. The Stanton survey
e. None of the above

Answer 6

A – The Caldwell report

Question 7

The main hurdle to overcome for personality tests is the requirement of the Civil Rights Acto f 1964 that such a test not be discriminatory against protected minorities. This rule used as a test as known as the:
a. 30 percent rule
b. 40 percent rule
c. 60 percent rule
d. 80 percent rule
e. None of the above

Answer 7

D – 80 percent rule

Question 8

According to a 1979 survey by the American Society for Industrial Security, the number of organizations in the United States offering security courses is greater than:
a. 50
b. 75
c. 150
d. 180
e. 250

Answer 8

D – 180

Question 9

What are the advantages of having an outside organization perform background screening on your employees?
a. Company personnel are spared potential embarrassments as well as liability claims
b. Depending on the number of checks, the costs will be lower
c. Screening will be done by trained staff with extensive sources of information
d. Screenings will be unbiased with no corrupt motivation
e. All of the above

Answer 9

E – All of the above

Question 10

Background investigations of an applicant should:
a. Be based on the application and an interview record form
b. Be done by a carefully screened investigator
c. Be conducted without any prior contact from the applicant by the investigator
d. All of the above
e. None of the above

Answer 10

D – All of the above

Question 11

Which of the following is not a requirement for handling preemployment interviews?
a. Interviews must be voluntary
b. Interviews must be unbiased
c. For an interview to be effective, it should be conducted with a witness or a friend of the applicant present
d. The interviewer should not give out information
e. Complete and accurate notes should be kept

Answer 11

C – For an interview to be effective, it should be conducted with a witness or a friend of the applicant present

Question 12

The quality of service rendered by security personnel is determined by which of the following?
a. Personnel selection process
b. Training
c. Wages
d. Supervision
e. All of the above

Answer 12

E – All of the above

Question 13

A Burns Security Survey covering 847 banks found that the most important single step toward improved crime prevention was:
a. Adding more guards
b. Training bank employees
c. Better security equipment
d. Both B and C
e. None of the above

Answer 13

B – Training bank employees

Question 14

The basic principle of personnel security is:
a. That education is the key to loss prevention
b. That attitudes and honesty of rank and file employees are key to minimizing losses through theft
c. To weed out bad apples among employees after they are located
d. Both A and C
e. All of the above

Answer 14

B – That attitudes and honesty of rank and file employees are key to minimizing losses through theft

Question 15

Of the following questions, what cannot be asked of an applicant because of federal laws?
a. Whether an applicant is married, divorced, separated, widowed, or single
b. Whether an applicant owns or rents a residence
c. Whether an applicant has ever been arrested
d. Whether an applicant’s wages have ever been garnished
e. All of the above, except A
f. All of the above

Answer 15

F – All of the above

Question 16

Inquiring about an applicant’s age and date of birth on a preemployment form may be prohibited by:
a. The Civil Service Act of 1970
b. Title VII of the Civil Rights Act of 1964 the Age Discrimination in employment Act
c. The Age Discrimination in Employment Act
d. All of the above

Answer 16

C – The Age Discrimination in Employment Act

Question 17

Which of the following may be a clue on the employment form for considering refusal to hire?
a. Gaps in employment history
b. Long list of jobs over a relatively short period
c. A significant reduction in salary at recent job
d. Three to six months spent in the military
e. All of the above

Answer 17

E – All of the above

Question 18

Which of the following should not be a policy in considering applicants for hire?
a. Similar problems in numerous areas, such as bad credit, absenteeism, numerous short-term jobs
b. A problem in one area of interest should be enough to disqualify an applicant for hire
c. If obviously overqualified, find out why applicant is willing to accept current job
d. Both A and C
e. All of the above

Answer 18

B – A problem in one area of interest should be enough to disqualify an applicant for hire

Question 19

Dishonest employees cost employers as much as all the nations’ burglaries, car thefts, and bank holdups combined
a. A quarter
b. Half
c. The same amount
d. Twice
e. Triple

Answer 19

D – Twice

Question 20

According to estimates, about one third of all business failures are caused by:
a. Theft from employees
b. Bad management
c. Theft from outsiders
d. Poor quality of product or service
e. None of the above

Answer 20

A – Theft from employees

Question 21

Store inventory shortages are mainly caused by:
a. Shoplifting losses
b. Employee theft
c. Poor inventory control
d. Paperwork errors
e. A, B and D
f. All of the above

Answer 21

E – A, B, and D

Question 22

The single most important safeguard for preventing internal theft is probably:
a. The personal interview
b. Interviewing an applicant’s references
c. Use of the polygraph
d. An extensive personal history search
e. Upgrading the screening of new employees

Answer 22

E – Upgrading the screening of new employees

Question 23

An employer may reject an applicant on the basis of:
a. Incomplete data on the personal history search
b. Unexplained gaps in employment history
c. Unsatisfactory interview
d. An arrest for a crime against property
e. A conviction for a crime against property

Answer 23

E – A conviction for a crime against property

Question 24

An employer may not question an applicant about:
a. An unsatisfactory interview
b. Unexplained gaps in employment history
c. An arrest for a crime against property
d. A conviction for a crime against property

Answer 24

C – An arrest for a crime against property

Question 25

A study by scientists at Yale University (1939) found that theft resulted from:
a. Lack of religion and moral values
b. Aggression, frustration, and need
c. Aggression, frustration, and lack of moral values
d. Aggression, low morale, and low anticipation of being caught
e. Aggression, frustration, and low anticipation of being caught

Answer 25

E – Aggression, frustration, and low anticipation of being caught

Question 26

Scientists at Yale University (1939) concluded that frustration almost always results in some aggressive reaction, the most important point being:
a. Open aggression against the supervisor
b. Aggression against the person whom the employee feels is responsible
c. Unrelieved aggression builds up until relief from inner pressures becomes imperative
d. A substitute satisfaction, in which the employee “gets even” by stealing from the company

Answer 26

D – A substitute satisfaction, in which the employees “get even” by stealing from the company

Question 27

The theft triangle consists of the following components:
a. Motivation, skill, and opportunity
b. Opportunity, desire, and skill
c. Motivation, opportunity, and rationalization (desire)
d. Rationalization, skill, and opportunity
e. None of the above

Answer 27

C – Motivation, opportunity, and rationalization (desire)

Question 28

Of those acquitted or dismissed by the courts for theft, over ___ percent were rearrested within 30 months
a. 50
b. 60
c. 70
d. 80
e. 90

Answer 28

D – 80

Question 29

Individuals who find integrity tests offensive are:
a. Usually found to have a violent criminal past
b. Sensitive individuals who do not like to take tests
c. Twice as likely to be involved in some type of drug abuse behavior
d. Twice as likely to admit to criminal activity or drug abuse
e. None of the above

Answer 29

D – Twice as likely to admit to criminal activity or drug abuse

Question 30

A psychopath can often pass a polygraph test with a clean record because of the following characteristic:
a. Uncooperative attitude
b. Unstable personality
c. An inferiority complex
d. An abnormal lack of fear
e. Both B and C
f. All of the above

Answer 30

D – An abnormal lack of fear

Question 31

Many experts agree that the most important deterrent to internal theft is:
a. The chance of being fired
b. Fear of discovery
c. Threat of prosecution
d. Guilt
e. Lawsuits

Answer 31

B – Fear of discovery

Question 32

An employee should be questioned:
a. With the door open
b. With co-workers present
c. Behind a closed door
d. Behind a closed and locked door

Answer 32

C – Behind a closed door

Question 33

Frustration and aggression may be caused by:
a. Increasing debts
b. Personal problems
c. Lack of recognition by superiors
d. Dishonest supervisors
e. The supervisor’s lack of consideration in dealing with his or her employees or by unrealistic company policies
f. All of the above

Answer 33

E – The supervisor’s lack of consideration in dealing with his or her employees or by unrealistic company policies

Question 34

An impelling type of leadership tends to reduce employee dishonest because:
a. It improves morale
b. It increases discipline
c. It sets a good example
d. It reduces employee frustration
e. All of the above

Answer 34

D – It reduces employee frustration

Question 35

Stores that rely on stapling packages shut with the register tape folded over the top of the bag do this:
a. To keep the customer from added more items to the bag
b. To show that the customer paid for the package
c. To help the loss prevention officer
d. For the psychological effect
e. On the assumption that employees will not help each other
f. All of the above

Answer 35

E – On the assumption that employees will not help each other

Question 36

Which of the following should the manager or supervisor immediately approve by signature?
a. All voids and over rings
b. All overrings and under rings
c. All under rings and no sales
d. All voids and over rings over a certain amount
e. All of the above

Answer 36

D – All voids and overrings over a certain amount

Question 37

Over rings should not be corrected by undercharging on other items because this:
a. Upsets the customer
b. Confuses inventory controls
c. Eliminates interaction by a manager or supervisor
d. Is probably the easiest method of theft by employees all of the above
e. None of the above

Answer 37

D – Is probably the easiest method of theft by employees

Question 38

The most effective deterrent to shoplifting is:
a. Covert CCTVs
b. Highly trained and educated loss prevention officers
c. Well-trained personnel
d. Sensor devices at the doors
e. None of the above

Answer 38

C – Well-trained personnel

Question 39

Employee complaints often arise from:
a. Poor management
b. Dissatisfaction
c. Management having operating problems
d. Employees airing their grievances
e. A form of substitution for expressing their fears and frustrations concerning their personal lives
f. All of the above

Answer 39

E – A form of substitution for expressing their fears and frustrations concerning their personal lives

Question 40

Directional counseling of upset employees:
a. Means giving advice
b. May dominate the role for the manager or supervisor
c. May be the wrong advice
d. May be disturbing to the personnel director
e. Is not usually desirable

Answer 40

E – Is not usually desirable

Question 41

Nondirectional counseling of upset employees:
a. Does not directly advise, criticize, or try to help
b. Does not carry the danger inherent in giving advice
c. Involves primarily being a good listener
d. Should not be used because it is not effective
e. None of the above

Answer 41

C – Involves primarily being a good listener

Question 42

The first skill the manager or supervisor must learn is:
a. How to supervisor or manage
b. How to give orders
c. How to check up on procedures
d. The ability to listen
e. How to maintain authority

Answer 42

D – The ability to listen

Question 43

In the United States, employee thefts are:
a. Fewer than thefts by shoplifters
b. Fewer than the nation’s burglaries
c. Fewer than the nation’s car thefts
d. Equal to the nation’s burglaries
e. Greater than the problem of crime in the streets

Answer 43

E – Greater than the problem of crime in the streets

Question 44

One thousand shopping tests across the nation showed that in a ten-year period, cash register thefts had increased by what percentage?
a. 46
b. 56
c. 66
d. 76
e. 86

Answer 44

E – 86

Question 45

Personnel security problems are caused by:
a. Dishonesty
b. Disloyalty
c. Disinterest of employees
d. Low morale
e. Both A and B
f. All of the above

Answer 45

F – All of the above

Question 46

Employees for the most part are:
a. Honest
b. Dishonest
c. Disinterested
d. Disloyal
e. Conscientious, honest individuals who have the company’s best interests at heart

Answer 46

E – Conscientious, honest individuals who have the company’s best interests at heart

Question 47

Employees’ attitudes are directly affected by:
a. The supervisor’s attitude and actions
b. Lack of recognition
c. Personal problems that originate within and outside the company
d. Fellow employees
e. None of the above

Answer 47

C – Personal problems that originate within and outside the company

Question 48

A major concern of a company, above all else, should be:
a. Internal theft
b. External theft
c. Policies and procedures
d. Reduction of shrinkage
e. The care and well-being of its employees

Answer 48

E – The care and well-being of its employees

Question 49

Searches made during work hours as a result of a bomb threat call should be made by:
a. The fire department
b. The local police department
c. The Department of Army personnel
d. The Federal Bureau of Investigation
e. Employees familiar with the work area where the bomb is reportedly located

Answer 49

E – Employees familiar with the work area where the bomb is reportedly located

Question 50

The usual reaction of a corporation victimized by the kidnapping of an employee or extortion involving threat to lives of an employee has been:
a. To meet the negotiated demands of the terrorists
b. To absolutely refuse to negotiate
c. To negotiate but refuse to put up money
d. To refer the terrorist to the police
e. None of the above

Answer 50

A – To meet the negotiated demands of the terrorists

Question 51

A cooperative organization of industrial firms, business firms, and similar organizations within an industrial community that are united by a voluntary agreement to assist each other by providing materials, equipment, and personnel needed to ensure effective industrial disaster control during emergencies is called a(n):
a. Emergency squad
b. Mutual aid association
c. Community emergency cooperative
d. Disaster control squad
e. None of the above

Answer 51

B – Mutual aid association

Question 52

Which of the following procedures should not be advocated as part of emergency planning?
a. Emergency plan should be in writing
b. Emergency plan should be revised as needed
c. Distribution of plan must be made down to the lowest echelons
d. Distribution should be limited to senior management
e. Plan should be tested through practice

Answer 52

D – Distribution should be limited to senior management

Question 53

The federal agency in charge of disaster planning is the:
a. Federal Emergency Management Agency
b. Office of Civil Defense
c. Department of the Army
d. Department of the Interior
e. Government Accounting Office

Answer 53

A – Federal Emergency Management Agency

Question 54

The greatest single destroyer of property is/are
a. Bombs
b. Sabotage
c. Fire
d. Earthquakes
e. Floods

Answer 54

C – Fire

Question 55

Responsibility for shutdown of a plant as a result of a disaster should be assigned to:
a. The security office
b. The board of directors
c. The plant engineering service
d. The accounting office
e. The plant manager

Answer 55

C – The plant engineering service

Question 56

In the event the media makes contact as a result of a crisis situation, they should:
a. Be given “no comment”
b. Be put in touch with the person designated in the emergency plan for orderly release of information
c. Be put in contact with the president of the company
d. Be put in contact with the plant manager
e. Be told to get in touch with the police

Answer 56

C – Be put in contact with the president of the company

Question 57

First-aid training in regard to emergency planning can be obtained at no cost from:
a. The local police
b. The American Red Cross
c. The fire department
d. The local hospital
e. The local high school

Answer 57

B – The American Red Cross

Question 58

Which of the following does not fit into good emergency planning?
a. An individual should be appointed as coordinator
b. The plan should be in writing
c. The plan should be simple
d. A new organization should be developed to handle emergency situations
e. Key departments within the plant should be represented

Answer 58

D – A new organization should be developed to handle emergency situations

Question 59

In an emergency, planning records placed in storage should be in the form of:
a. Microfilm
b. Microfiche
c. Computer tapes
d. Any of the above
e. None of the above

Answer 59

D – Any of the above

Question 60

The amount of combustible materials in the building is called:
a. Fire-loading
b. The combustion quotient
c. The fire hazard level
d. All of the above
e. None of the above

Answer 60

A – Fire-loading

Question 61

Which of the following is not an element in the classic fire triangle?
a. Oxygen
b. Heat
c. CO2
d. Fuel
e. None of the above

Answer 61

C – CO2

Question 62

Most deaths from fire are caused by:
a. Visible fire
b. Panic
c. Smoke or heat
d. Inexperienced firefighters
e. Inadequate equipment

Answer 62

C – Smoke or heat

Question 63

A fire involving ordinary combustible materials such as wastepaper and rags would be classified as:
a. Class A
b. Class B
c. Class C
d. Class D
e. Class E

Answer 63

A – Class A

Question 64

Fires involving certain combustible metals would be classified as:
a. Class A
b. Class B
c. Class C
d. Class D
e. Class E

Answer 64

D – Class D

Question 65

Fires involving live electrical equipment such as transformers would be classified as:
a. Class A
b. Class B
c. Class C
d. Class D
e. Class E

Answer 65

C – Class C