Domain III: Communication (Augustine Study Guide) Flashcards
What are the parts of the Process Model of Communication?
Sender, message, channel, noise, receiver, feedback
The ____ is responsible for sending clear messages, with the goal of improving the understanding of the receiver
Sender
The ____ is the idea the sender is trying to communicate
Message
The ____ is the method by which the message is delivered
Channel
The ____ accepts the message from the sender through the channel by which it was sent.
Receiver
____ is the verbal and nonverbal exchange that frequently places the sender and receiver in dual roles.
Feedback
____ refers to anything that interferes with the delivery of the message.
Noise
Which of the following requires paying close attention to what is being said and making sense of the information that has been received?
A. Hearing
B. Listening
B. Listening
What are the six roles of an effective facilitator?
- Encourage participation from all.
- Foster effective listening.
- Clarify goals and agenda.
- Balance individual needs with group tasks.
- Encourage shared leadership.
- Share the facilitator role with others.
What are the four P’s of marketing?
Product, price, place, and promotion
This is what you want the participant to “buy.”
A. Product
B. Price
C. Place
D. Promotion
A. Product
This is what the person must give up to receive the benefits.
A. Product
B. Price
C. Place
D. Promotion
B. Price
This represents the communication channel by which the target audience is reached.
A. Product
B. Price
C. Place
D. Promotion
C. Place
The overall strategy or message used to persuade the target audience to pay the price for the product.
A. Product
B. Price
C. Place
D. Promotion
D. Promotion
