Domain 1 | Module 4: Disability Etiquette Flashcards
True or False: the language you use to address a disabled person depends on whether they prefer person-first or disability-first language.
TRUE
Disabled persons may prefer one type of language or the other of these two in the context of disabilities.
Which disability language is more commonly preferred?
People-first
OR
Disability-first?
People-first is the more commonly preferred between these two things.
Name 8 inappropriate terms to describe disabled persons.
- Handicapped
- Suffers from
- Invalid
- Crippled
- Deformed
- Brave
- Afflicted
- Inspiring
True or False: It is generally best practice to address the disabled person’s caretaker rather than the disabled person directly.
FALSE
It is best to address the disabled person directly.
True or False: Always assume the disabled person would appreciate your offering of assistance.
FALSE
Only offer assistance if you have asked permission and it has been accepted.
True or False: You should only help a disabled person in the way they have specifically asked you to.
TRUE
Provide help in the way the person has specifically asked you to
True or False: It is clearly offensive if a disabled person refuses someone trying to help them.
FALSE
Don’t be offended by a person with a disability refusing your help
Fill in the blank: Treat people as ____________ and treat adults as ____________.
Treat people as individuals and treat adults as adults.
True or False: Don’t always acknowledge someone’s ability to make judgments and decisions on their own behalf.
FALSE
Always acknowledge someone’s ability to make judgments and decisions on their own behalf.
How can you follow a disabled person’s lead about discussing their disability?
If they offer a detail, you can inquire.
Interact with the ______, not their ___________.
Interact with the person, not their disability.
If someone has MOBILITY disabilities, what TWO things CAN you do to accommodate them?
- Ask someone if they prefer that you sit or stand.
- Keep paths free of barriers.
If someone has VISUAL disabilities, what FOUR things CAN you do to accommodate them?
- Tell them who you are; introduce other people who are there, and say where they are
- Ask them if they wish to be warned about steps, doors, and other obstacles
- Say clearly where their seat is
- Feel free to use common sayings such as “See you tomorrow”
If someone has HEARING OR SPEECH disabilities, what FIVE things CAN you do to accommodate them?
- Position yourself in their vision and attract their attention with a light touch or a wave if needed.
- Ask how a person wants to communicate — they may wish to lip-read, for example.
- Speak at a normal pace and face the light.
- Be patient with people with speech impairments.
- Ask them to repeat if necessary, and tell them what you have understood so far.
If someone has COGNATITIVE AND NERUOLOGICAL disabilities, what THREE things CAN you do to accommodate them?
- (Cognitive) Use language that is clear and concrete, and give the person time to respond.
- If a person has a seizure that lasts more than 5 minutes, call an ambulance.
- If someone has just had a seizure, give them time alone afterward, as they may be disoriented or embarrassed.
If someone has PSYCHOLOGICAL disabilities, what TWO things CAN you do to accommodate them?
- Speak calmly, and offer to repeat information if the person is upset.
- Acknowledge the person’s feelings and express care and concern.
What are the 6 DON’TS of interacting with someone with disabilities?
- Speak to someone’s assistant or service animal.
- Assume that someone wants your help without their request or acceptance.
- Assume what someone can or cannot do.
- Assume someone isn’t capable.
- Ask personal or medical questions, such as if they were born with a disability or any other personal details, unless they bring it up first.
- Worry about making mistakes — just ask.
What do these have in common?
If someone has MOBILITY disabilities, what TWO things should you AVOID doing in seeking to accommodate them?
- Don’t touch or move someone’s wheelchair or other assistive device without permission. Such devices are considered extensions of a person’s body.
- Don’t speak to someone’s assistant instead of directly to them.
If someone has VISUAL disabilities, what FOUR things should you AVOID doing in seeking to accommodate them?
- Don’t grab a person to guide them — let them take your arm
- Don’t touch their service animal without asking for permission
- Don’t rely on facial expressions or gestures as a major part of your interaction
- Don’t speak to someone’s assistant instead of to them
If someone has HEARING OR SPEECH disabilities, what FIVE things should you AVOID doing in seeking to accommodate them?
- Don’t shout at people who are d/Deaf or have a hearing impairment.
- Don’t assume they cannot interact with you.
- Don’t cover your mouth or turn away while speaking.
- Don’t correct them or finish their sentences.
- If you don’t understand, don’t pretend you do.
If someone has COGNATITIVE AND NERUOLOGICAL disabilities, what THREE things should you AVOID doing in seeking to accommodate them?
- Don’t become impatient. Repeat, speak more slowly, and clarify as needed.
- Don’t restrain their movements,and don’t move the person.
- Don’t give anything to eat or drink until the person is recovered.
If someone has PSYCHOLOGICAL disabilities, what TWO things should you AVOID doing in seeking to accommodate them?
- Don’t assume the person cannot handle stress.
- Don’t blame someone for their feelings.
What are the top 10 etiquette DO’s?
- Begin with people-first language.
- Recognize that some people prefer identity-first language.
- When in doubt (about language or anything), ask.
- Shake a person’s hand, if they are able.
- Talk to the disabled person (not their assistant).
- Ask permission to offer assistance.
- If a blind person asks you to lead them, offer your arm.
- Ask a person in a wheelchair if they prefer you sit or stand.
- Follow a disabled person’s lead about discussing their disability.
- Be patient.
What are the top five etiquette DON’TS?
- Don’t assume someone wants your help.
- Don’t grab a blind person to guide them — let them take your arm.
- Don’t talk to someone’s assistant instead of to them.
- Don’t ask personal or medical questions, unless invited to.
- Don’t worry about making mistakes — just ask.
