Diversity and Inclusion

Question 1

How does diversity strengthen teamworking?

Answer 1

Diversity creates multiple different perspectives when people have different backgrounds, cultures and experiences. This means they are more likely to solve problems and be innovative.

Question 2

What is AY’s equal opportunities policy?

Answer 2

Allows all people at Avison you to have equal opportunities when hires or when developing their career.

Question 3

What is the Bristol Property Inclusion Charter?

Answer 3

It is the first property inclusion charter in the UK. The charter is intended to be a vehicle to promote and dive diversity and inclusion in the Bristol property industry/sector.

Question 4

What is the RICS Inclusive Employer Quality Mark?

Answer 4

The inclusive employer quality mark aims to drive behaviour change by encouraging all organisations, large and small, to look carefully at their employment practices and have inclusivity at the heart of what they do.

Question 5

What are the 6 principles that the RICS Inclusive Employer Quality Mark is based on?

Answer 5

“1. Leadership
2. Rectruitment
3. Staff retention
4. Staff development
5. Staff engagement
6. Continuous improvement
“

Question 6

What is unconcious bias ?

Answer 6

Predjudice or unsupported judgement in favour of or against one thing, group or person that is usually considered unfair.

Question 7

What is the Equality Act 2010?

Answer 7

The Equality Act 2010 legally protects people from discrimination in the workplace and in wider society.

Question 8

What are the 9 protected charateristics?

Answer 8

“1. Age
2. Disability
3. Gender reassignment
4. Marriage or Civil Partnership
5. Pregnancy or Maternatity
6. Race
7. Religion or belief
8. Sex
9. Sexual Orientation”

Question 9

What did the Equality Act 2010 incorporate?

Answer 9

“Brings together over 116 separate piece of legislation such as:
The Equal Pay Act 1970
Sex Discrimination Act 1975
Race Relations Act 1976
DDA 1995
Employment Equality Regulation 2003.”

Question 10

Provide some examples on how you would promote teamworking?

Answer 10

Working in the office
Participating in team meetings
Listening to colleagues

Question 11

If a new member joins the team, how do you welcome them?

Answer 11

“Delegate small jobs
Introduce them to other members of your team
Check in regularly
Drinks after work”

Question 12

Give me an example of how you use teamworking in your current role?

Answer 12

“Training less experienced members
Learning and listening from others
Communicating shared goals and targets
Team building days
Drinks after work and quizzes.”

Question 13

What particular skills have you got that contribute to teamworking ?

Answer 13

“I am a positive person
I listen and am able to observe when others aare struggling or succeeding.
I am patient
I am confident to share my experience to help others.”

Question 14

What are the key aspects of an effective team?

Answer 14

“Clear objectives
Balanced roles
Effective processes
Good communication
Support and trust”

Question 15

How would you deal with a team member who is negative towards a particular task and is disruptive?

Answer 15

“I would speak to the team member on a one to one basis and ask if there is anything wrong.
I would air my thought and listen to their response.
I would offer support.
This could be escalated to a line manager for further review.”

Question 16

What makes successful teamwork?

Answer 16

Clear communication and a clear understanding of shared goals.

Question 17

What are some types of teams?

Answer 17

Office team, project team, accounts team, design team.

Question 18

What are some examples of Team Working you have demonstrated?

Answer 18

“Listening
Persuading
Discussing
Reporting
Communication
Strengths & Weaknesses”

Question 19

How do you imprive your team dynamics ?

Answer 19

“Know your team
Tackle problems quickly with positive feedback
define roles
break down barriers
clear communication
Focussed attention.”

Question 20

What is teamworking ?

Answer 20

Teamwork is the collaborative effort of a group to achieve a common goal

Question 21

What is diversity ?

Answer 21

The practice or quality of including or involving people from a range of difference social and ethnic backgrounds and of different genders, sexual orientations etc.

Question 22

What is inclusion?

Answer 22

The practice or policy of providing equal access to opportunities and resources for people who might otherwise be excluded or marginalised.

Question 23

Are there any negative points to a team?

Answer 23

Some members may clash and cause conflict and demotivation.

Question 24

Give me an example of how you use team working in your current role?

Answer 24

When working on a marketing a property with design teams - I always ensure to define the desired outcome and explain how to achieve this.

Question 25

Give me some examples of how you promote team working?

Answer 25

“Regular meetings
An understanding on view points
An open an honest approach.
Allowing all parties to input and contribute”

Question 26

What do you think makes a successful team?

Answer 26

Having mutual respect, common and aligned goals, open communication and patience can all help make for a sucessful team.

Question 27

Explain how the Equality Act protects people ?

Answer 27

The Equality Act 2010 is a law which protects you from discrimination. It means that discrimination or unfair treatment on the basis of certain personal characteristics such as age is now against the law in almost all cases.

Question 28

What has the RICS said on diversity ?

Answer 28

Diversity and inclusion is a business imperative for attracting top talent into organisations

Question 29

How can your company improve diversity and inclusion?

Answer 29

“1. Appropriate policies underpinned by suitable values.
2. Recruitment techniques which recognise and address unconcious bias.
3. Inclusive communication rather than discriminatory
4. Practices exceeding legal requirements under the Equality Act 2010.
5. Training increasing the awareness around D and I reducing influence of unconcious bias.”

Question 30

How do you tackle unconcious bias in the workplace?

Answer 30

“1. Set goals for diversity, equality and inclusion
2. Raise awarness about unconscious bais in the workplace
3. Encourage team members to speak up about biases.”

Question 31

What is Memorandum of Understanding (MoU)?

Answer 31

“Signed by RICS and other build environment bodies - RIBA
Intended to create a more diverse, equitable and inclusive sector in order to be more representative of the society it serves.
MoU requires more organisations to determine reasons for poor performance in this area through data collection and education.
“

Question 32

Why is the RICS addressing Diversity and Inclusion?

Answer 32

“The real estate industry has traditionally suffered from a lack of diversity.
Part of the Biachard review
There is a recognised benefit to diversity within the industry.”

Question 33

What are the key benefits of diversity and inclusion within the workplace?

Answer 33

“Broader range of perspectives
Better problem solving
Improve overall business performance x
Recruiting from a larger pool of talent
Greater innovation”

Question 34

Who is the RICS chair on Diverstiy, Equity and Inclusion?

Answer 34

Louise Brooke-Smith

Question 35

What are the negative effects of unconcious bias?

Answer 35

“Can create unfair disadvantages
Prevents diversity and culture
Can lead to poor performance
Lesser employee well-being”

Question 36

What are the two main types of Bias?

Answer 36

“Conscious bias

Unconscious bias
Are some unconscious biases that have a direct impact on the workplace:
Affinity bias—The tendency to warm up to people like ourselves
Halo effect—The tendency to think everything about a person is good because you like that person.
-Perception bias—The tendency to form stereotypes and assumptions about particular groups that make it impossible to make independent judgments about members of these groups.
Confirmation bias—The tendency of people to
seek information that confirms existing beliefs or assumptions”

Question 37

What further guidence is provided in relation to rule 4 of the ROC?

Answer 37

“DEI - Advice for sole traders includes ensuring office space in accessible for all visitors, making an inclusive website
Avice for small firms includes attracting a wider range of talent
Larger firms - removing unconcious bias, publish EDI data and support all employees.”

Question 38

Further ROC guidence is provided in what areas?

Answer 38

“1. Inclusive Culture
2. Everyday life at work
3. Inclusive recruitment
4. Career progression and development
5. Inclusive policies and procedures
6. Inclusion spaces.”