Communication and Negotiation Flashcards
Explain how different forms of communication can be more suitable than others in various situations?
“A legal matter of anything that may be required to be referred in the future would benefit from a paper trail such as emails etc.
On the other hand a confrontational phone call may be a better option to protect and safeguard the surveyor.”
Explain some typical negotiation skills ?
“1. Agreeing your clients objective and forming a strategy before the start of negotiations.
2. Understanding the other parties position.
3. Creating a constructive environment for negotiations.
4. Maintaining communication always.
5. Recognising the achievement of your best position for agreement.”
Explain what contractual terms you have negotiated ?
“Timescales to Exchange Contracts.
To obtain vendors formal approval before submitting the planning application.
Timescales to achieve planning.
“
How do you prepare meetings?
I review previous meeting notes and also review any relevant documents such as drawings or specificiations and emails so that I understand the purpose of the meeting and consider any action points.
How do you take minutes?
Make notes of all attending participants, the purpose of the meeting and any business previously discussed. Make notes of anything discussed and note when the next meeting will be. These notes are to be typed up and distributed accordingly.
How do you prepare for a negotiation ?
Clients best and worst case scenario, review documents and meeting minutes and then try and understand what the other party is looking to achieve.
What are the types of negotiation?
“Competition (win-lose)
Collaboration (win-win)
Compromise (split the difference)
Accomodation (lose-win)
Avoidance (lose-lose)”
What are the stages of a disposal that might involve negotiations?
“Negotiating marketing budget
What documents to commission
Negotiating Heads of Terms “
Explain a situation when a visual presentation would be beneficial for your client?
When visually attempting to present the offerings of different development proposals including design and layout options.
What do you understand a relavant negotiation techniques?
Some of the most common are distributive negotiation, integrative negotiation, team negotiation and multiparty negotiation.
How do you change your style of communication and negotiation when dealing with clients contractors and colleagues?
I act professionally in every facet of my life. My style does not alter as such but I do not nescessarily need to record converations with colleagues in writing unless it is project specific and or has legal ramifications.
What would you consider before delivering a technical presentation to a client or team ?
“I have the facts
I am able to answer questions
I have sought advice and support for the limitations in my knowledge.”
What current challenges is COVID/Brexit bringing to communication and negotiation?
cost of labour, cost of materials, timescales due to limited supply, unprecedented demand and lack of supply.
What is your opinion on email communiation ?
“They have the same legal value than a letter and contract can be inadeptly created by email.
We must therefore be careful on the context and form of email communication. There sometime tends to be a lax as they are precieved as informal.
Always communicate in a professional manner even if other parties don’t.
I also use my oral communication skills when dealing with day to day issues.
“
What makes a sucessful negotiator?
“1. Good memory
2. They are persuasive and quick-minded
3. They are able to gain the trust of the other party.
4. They are good at handling stress.
5. They are efficient at preparing information.
6. They have the ability to listen effectively
7. They have good intuition and are able to gauge the other party’s approach and opinion.
8. They are able to concede or to be flexible if nescessary.”
