Difficult People Flashcards
“I don’t mean to sound rude but…”
“You’re right, that did sound rude”
Step 1 of 2 in arguing better
Show them you’re listening before you attack or disagree. Ask them to elaborate elaborate elaborate.
Step 2 of 2 for better arguing
Use the word “together” and tackle the problem, not the person
If someone is saying something with no evidence
“What information would change your opinion?”
Way 1 of showing authority
“In these types of situations, I typically like to…”
Replace the word “help” with __________
Whatever you need. If a jar needs opening, use “strength”. If the printer isn’t working, use “printer skills”. Etc…
When someone yells
“I don’t respond to that volume”
When someone interrupts you
“I can’t hear you when we interrupt each other”
1 Golden Rule
NO HESITATION
When you feel the first sign of anger from someone
Treat it like panic symptoms. “Is that the best you got? Bring it on, bitch!”
“and these Trump supporters.. don’t get me started on them”
“I see we have different views on this topic. Let’s change the subject.”
How do I ease tension in interactions?
Each second spent looking for your reflection in the other person’s eyes eases tension
What do I say after telling someone they seem very intelligent?
“and I’m not saying that to patronize you”
What do you do when you can absolutely feel someone is annoyed by you?
Treat it like panic. “Is that all you’ve got, bitch?”
What to do when someone laughs at what you’re saying
Laugh with them
