Deliveries Flashcards
Do I need to be home during the delivery?
No, but you must provide specific dumping instructions to ensure proper placement.
“Facing the house which side would you like the product dropped at”?
How much yardage or tonnage can a semi (Large Load) hold?
31-60 Yards - LIGHT Products
(up to 80 Yards for Playground)
31-40 yards - HEAVY products
(Leaf Mulch or Compost)
———
13-22 tons for Aggregates or TopSoil
What unit do we use to measure TopSoil?
Tons
Customer asks for a specific delivery time, what do you say?
We unfortunately don’t guarantee delivery times, only the day that it will be delivered.
- The driver will call when their in route.
- AM requests are possible but not guaranteed.
- Deliveries start as early as 6:30am.
Do you deliver on grass?
No, we cannot deliver on grass because our trucks are very heavy and will sink into the ground. They must remain on hard surfaces like asphalt, concrete or gravel.
“Do you deliver on rainy days?”
Deliveries are made rain or shine.
What is required for alley deliveries?
The customer must be present for an alley delivery.
So theres no confusion or misplacement, the customer must be on-site during any delivery made through an alley.
How much yardage or tonnage can a 6 Wheeler (Medium Load) hold?
21-30 Yards - LIGHT Products
(up to 80 Yards for Playground)
21-25 yards - HEAVY products
(Leaf Mulch or Compost)
———
9-12 tons for AGGREGATES or TopSoil
Can mulch delivery be canceled after the order is placed?
Yes, you can cancel or edit your delivery up to one day prior to the delivery date. After that it will be up to the manager to honor canceling or editing a delivery.
Do you offer spreading services?
We are a mulch manufacturer and at this time we do not offer spreading services.
What is your minimum order requirement?
You can order as little as 1 yard.
Orders that are under 3 yards will incur a $25 micro delivery fee. When giving the order total provide the total amount for the delivery without breaking it down.
Can I mix different types of mulch in one delivery?
Yes, you can have up to two products in one truck using a “Split Truck”.
A $35 fee applies for all split orders.
My neighbor would like some mulch delivered. Can we share the cost of delivery?
Yes, as long as the delivery is within close proximity (same street or same neighborhood)
How much yardage or tonnage can a Box Truck (Small Load) hold?
1-20 Yards - LIGHT Products
(up to 80 Yards for Playground)
1-12 Yards - HEAVY products
(Leaf Mulch or Compost)
———
1-8 Tons for AGGREGATES or TopSoil
Can we dump a product in two different locations on the same property?
Yes, but this must be specified when the order is placed.
For specific distribution (Example: 4 yards in front of the house & 4 in the back), a split load fee may apply. If not, the driver will estimate the distribution.
How many yards can fit in the back of my small pickup truck?
Most trucks can carry about 2 yards of mulch (use a tarp to prevent it from blowing away).
What is the is the Split Truck fee and how much is it?
$35 Dollars
When a customer order more than 1 product there is an extra charge for use of a special truck that can hold more than one product.
What is the is the “Micro” Delivery Fee and how much is it?
When an order is 1 to 2 yards or tons there is a “Micro” Delivery fee.
Please tell the customer the total price of the delivery instead of breaking it down and stating “Fee” after “Fee” that usually only scares them away. If they ask you may tell them of course but simply give them the total for delivery.
