Deliver Value Flashcards
Describe a time when you took steps to make sure a customer was satisfied.
a
Tell me about a time when you worked collaboratively with a customer to build a long term relationship.
a
Tell me about a time when your department was going through long-term changes or working on a long-term project. How did you keep your staff focused?
a
We sometimes think we know what the customer wants but we might be wrong. Tell me about a time you sought to truly understand what a customer was saying.
a
What have you done to educate customers about your product or service capabilities? Provide a specific example.
a
Describe how you set your goals for last year and how you measured your work. Did you achieve your goals?
a
Tell me about a major project you recently finish.
a
Give me an example of a time you made a major sacrifice to achieve an important work goal.
a
Describe a time when you were asked to complete a difficult task or project where the odds were against you. Were you successful?
a
Give me an example when you initiated a change in a process or operations.
a
