Definitions

Question 0

Authority

Answer 0

The power to command others.

Question 1

Accountability

Answer 1

Having to answer to someone for the way one meets one’s responsibility.

Question 2

Autocratic leader

Answer 2

A leader that does not delegate and holds all decision-making to himself.

Question 3

Behavior modeling

Answer 3

A visual training approach designed to teach attitudes and proper modes of behavior by involving supervisors and others in real life performances

Question 4

Bottleneck

Answer 4

The transmission of too much information at one time.

Question 5

Boundering

Answer 5

A questioning technique used by the interviewer to prevent the interviewee from straying from the subject matter being discussed

Question 6

Complaint

Answer 6

1. Any action or statement by subordinate it comes to the attention of a manager and which clearly indicates displeasure concerning an on the job relationship or a condition of employment.
2. An allegation of job related wrongdoing or a criminal misconduct that is lodged against an employee of a law enforcement agency.

Question 7

Direct interview

Answer 7

An interview that is both planned and controlled by the interviewer.

Question 8

Echoing

Answer 8

A type of question that takes the last few words stated and uses them to ask a question.

Question 9

Effective listening

Answer 9

Listening in a way that invites and encourages a subject to open up and talk freely.

Question 10

Empathy

Answer 10

The cognitive understanding and appreciation of another persons point of view.

Question 11

Forced choice method

Answer 11

An evaluation method that requires the rater to select one statement that best describes the rate with regard to the dimension listed.

Question 12

Functional authority

Answer 12

Exists when a Specialist is authorized by agency policy to issue binding orders.

Question 13

Formal managerial authority

Answer 13

The power or right to command, enforce obedience, or make decisions.

Question 14

Indirect interview

Answer 14

An interview that is planned by the interviewer but controlled by the person being interviewed, the interviewee.

Question 15

Interpersonal skills

Answer 15

Skills needed to work in harmony with subordinates, peers, and superiors.

Question 16

Laissez-faire leader

Answer 16

A leader that exercise a minimum of control over subordinates.

Question 17

Leadership

Answer 17

1. The process of influencing organizational members to use their energies willingly and appropriately to facilitate the achievement of the police departments goals.
2. The ability to get work done with and through others, while simultaneously winning their respect, confidence, loyalty, and winning cooperation.

Question 18

Line authority

Answer 18

Authority that allows managers to exercise direct control over subordinate.

Question 19

Management

Answer 19

1. The process of directing and controlling the resources of an organization.
2. A process or activity whereby the human and material resources of a formal organization are coordinated to achieve specific goals.

Question 20

Model employee method

Answer 20

An evaluation method that sets out by defining the model employee who has optimal attributes for a particular job position.

Question 21

Morale

Answer 21

It individuals state of mind with respect to such things as his personal well-being, family life, and his job.

Question 22

Negative discipline

Answer 22

The melting out of forms of punishment for wrong or inappropriate Job related conduct.

Question 23

Objectives

Answer 23

The goals of the unit that must be reached within a specific time period.

Question 24

Overshadowing effect

Answer 24

Allows a general impression of the rater to be created based on one or two traits instead of basing his evaluation on the entire span of dimensions

Question 25

Positive discipline

Answer 25

The training in counseling of subordinates that results in willing and voluntary compliance with the rules and regulations of organization

Question 26

Self planning

Answer 26

Hey supervisor planning his own efforts and time

Question 27

Sifting

Answer 27

Also known as filtering, the process whereby a sender has received information along the loop, but sifts it before sending it along.

Question 28

Span of control

Answer 28

A managerial principle that emphasizes that there is a limit to the number of subordinates a supervisor effectively manage.

Question 29

Staff specialist method

Answer 29

Evaluation system where the rater is interviewed by personnel specialist about his subordinates.

Question 30

Staff authority

Answer 30

Authority possessed by all managers who act in an advisory capacity to other managers.

Question 31

Static

Answer 31

Anything in the surrounding environment that interferes with sending and receiving information

Question 32

Supervision

Answer 32

The management of workers

Question 33

Tactic order

Answer 33

An order that implies that something should be done and then usually leaves how it is to be done up to the subordinate.

Question 34

Top to bottom method

Answer 34

An evaluation method the merely places ratee’s in rank order.

Question 35

Training

Answer 35

a process conducted by an agency to help its members do better in their present or future jobs by influencing their attitudes, skills or knowledge.

Question 36

Unity of command

Answer 36

Requires that every employee be under the direct control of only one supervisor, his immediate supervisor.