Chapter 8

Question 1

Is the job of the supervisor strictly limited to directing the work-related activities of his subordinates, discuss

Answer 1

• No, the success of the supervisor depends largely on the ability to deal with other human beings. Its I a critical responsibility of the supervisor to counsel and otherwise show concern for his subordinates

Question 2

Does the supervisor have to balance the needs of the agency with the needs of his subordinate?

Answer 2

• Yes, balance is the key concept in family, work and community. However, when the needs of the agency and subordinate are in conflict, there is no question the needs of the agency must prevail.

Question 3

Identify and discuss ten guidelines for a supervisor to follow when attempting to build sound human relations with his subordinates

Answer 3

1. Practice empathy when communicating
2. Give subordinates the information they need to function effectively
3. When appropriate, act as a spokesman for your subordinates
4. Maintain objectivity
5. Respect confidences
6. Maintain an open door policy
7. Emphasize consistency when enforcing rules and regulations
8. Insofar as possible, involve subordinates in the making of decisions which affect them
9. Emphasize reconciliation when settling worker disputes
10. Recognize human relations must be maintained

Question 4

What are early warning indicators and why are they important

Answer 4

• Factors which are often indicative of personal problems such as depression, suicide and drug and alcohol abuse.
• They are important as most workers will not readily admit to having problems even to the most sincere supervisors

Question 5

Is it necessary for a supervisor to prepared for a counseling session with a subordinate, discuss

Answer 5

• Yes, the supervisor must familiarize himself with all the pertinent facts available concerning the employee. The primary reason counseling fails is lack of preparation by the supervisor. The preparation must also include specific review concerning the problem to be discussed.

Question 6

Identify and discuss the recommended guidelines for a supervisor to follow when engaged in formal counseling of a worker who is experiencing a personal problem

Answer 6

• Engage in an ice-breaking period
• Get the subordinate involved in the discussion
• Engage in active listening
• Maintain agency priorities
• Stay within the limits of your expertise
• Be familiar with and recommend available problem solving resources
• Check for mutual understanding
• Make a record immediately after the session

Question 7

Is follow-up required after a supervisor has formally counseled a worker concerning a personal problem, discuss

Answer 7

• Yes, it is a mistake for a supervisor to believe his responsibility is over when a counseling session is concluded, even if the end result was a referral. The supervisor must keep in touch on a regular basis until it is clear the problem has been resolved.