Deck 8

Question 1

creating your own training program

Answer 1

1. use a detailed job description
2. set training objectives
3. develop an abbreviated
4. task analysis record form
5. develop a job instruction sheet
   6.compile training program for the job

Question 2

Employer responses to employee learning needs

Answer 2

1. provide employees with lifelong educational and learning opportunities
2. instituting basic skills and literacy programs

Question 3

long term focus of management development

Answer 3

1. assessing the company’s strategic needs
2. appraising managers’ current performance
3. developing the managers and future managers

Question 4

steps in the succession planning process

Answer 4

1. anticipate management needs
2. review firm’s management skills inventory
3. create replacement charts
4. begin management development

Question 5

managerial on the job training

Answer 5

1. job rotation
2. coaching and understudy
3. action learning

Question 6

understudy

Answer 6

an actor who learns the part of another actor in a play so that they can play that part if necessary

Question 7

off the job management training and development techniques

Answer 7

the case study method
management games
outside seminars
university related programs
role playing
behavior modeling
corporate universities
executive coaches

Question 8

behavior modeling training

Answer 8

1. model the effective behaviors
2. have trainees role play using behaviors
3. provide social reinforcement and feedback
4. encourage transfer of training to job

Question 9

managing organizational change programs

Answer 9

strategy, culture, technologies, structure, employees

Question 10

the human resouce manager’s role

Answer 10

1. overcoming resistance to change
2. organizing and leading organizational change
3. effectively using organizational development practices

Question 11

overcoming resistance to change: Lewin’s change process

Answer 11

unfreezing
moving
refreezing

Question 12

Unfreezing stage

Answer 12

1. establish a sense of urgency
2. mobilize commitment to solving problems

Question 13

Moving stage

Answer 13

3. create a guiding coalition
4. develop and communicate a shared vision
5. help employees to make a change
6. consolidate gains and produce more change

Question 14

refreezing stage

Answer 14

7. reinforce new ways of doing things
8. monitor and assess progress

Question 15

organizational development

Answer 15

1. OD
2. applies behavioral science knowledge
3. changes the organization in a particular direction

Question 16

designing the evaluation study

Answer 16

-time series design
-controlled experimentation

Question 17

choosing which training effects to measure

Answer 17

-reaction of trainees to the program
-learning what actually took place
-behavior that changed on the job
-results achieved as a result of the training

Question 18

performance appraisal

Answer 18

setting work standards, assessing performance and providing feedback to employees to motivate, correct and continue their performance

Question 19

Performance Management

Answer 19

an integrated approach to ensuring that an employee’s performance supports and contributes to the organization’s strategic aims

Question 20

Guidelines for effective goal setting

Answer 20

-set SMART goals
-assign specific goals
-assign measurable goals
-assign challenging/doable goals
-encourage participation