Deck 10

Question 1

Potential rating scale appraisal problems

Answer 1

-unclear standards
-halo effect
-central tendency
-leniency or strictness
-bias

Question 2

How to avoid appraisal problems

Answer 2

-know the problems
-use the right tool
-keep a diary
-get agreement on a plan
-be fair

Question 3

Criteria for choosing an appraisal tool

Answer 3

-accessibility
-ease of use
-employee acceptance
-accuracy

Question 4

coaching

Answer 4

educating, instructing and training subordinates

Question 5

mentoring

Answer 5

actively advising, counseling, and guiding

Question 6

The 4 step coaching process

Answer 6

1. preparing to coach
2. developing a mutually agreed change plan
3. engaging in active coaching
4. evaluating for feedback and follow up

Question 7

applying the ABC approach

Answer 7

-antecedents
-what things must come before the person does the job
-behavior
-can the person do the job if he or she wanted to
-consequences
-what are the consequences of doing the job right

Question 8

incentives

Answer 8

financial rewards paid to workers whose production exceeds a predetermined standard

Question 9

linking pay and performance

Answer 9

understanding the motivational bases of incentive plans

Question 10

Maslow’s Hierarchy of needs

Answer 10

physiological
security
social
self esteem
self actualization

Question 11

Maslow’s prepotency process

Answer 11

people are motivated first to satisfy each lower order need and then in sequence each of the higher level needs

Question 12

Herzberg’s hygiene-motivator theory hygienes

Answer 12

satisfy lower level needs - inadequate working conditions, salary, and incentive pay can cause dissatisfaction and prevent satisfaction

Question 13

Herzberg’s hygiene- motivator theory

Answer 13

satisfy higher level needs - job enrichment addresses higher level needs

Question 14

premise

Answer 14

the best way to motivate someone is to organize the job so that doing it provides feedback and challenge that helps satisfy the person’s higher level needs

Question 15

Demotivators and edward deci

Answer 15

intrinsically motivated behaviors are motivated by the individual’s underlying need for competence and self determination

Question 16

Victor vroom’s expectancy theory

Answer 16

Motivation is a function of. . .
-Expectancy: the belief that effort will lead to performance
-Instrumentality: the connection between performance and the appropriate reward
-Valence: the value the person places on the reward

Question 17

motivation (E/I/V)

Answer 17

if any factor is zero then there is no motivation to work toward the reward

Question 18

behavior modification/ reinforcement theory (skinner’s principles)

Answer 18

-to understand behavior one must understand the consequences of that behavior
-behavior=good consequence=repeats
-behavior=bad consequence=no repeats

Question 19

pay for performance plan

Answer 19

ties employee’s pay to the employee’s performance

Question 20

variable pay plan

Answer 20

is an incentive plan that ties a group or team’s pay to some measure of the firm’s (or the facility’s overall profitability