Deck 5 Flashcards
What are the 5Cs of written communication?
- Correct grammar and spelling - Concise expression and elimination of excess words - Clear Purpose and expression directed to the needs of the reader - Coherent logical flow of ideas - controlling flow of words and ideas
What are the activities that are performed in the Control Procurements process?
- Verify the Product - Issue Formal Acceptance - Conduct a procurement Audit - Report final contract Performance - Document Lessons Learned - perform financial closure of the contract (make payments)
What are the benefits of developing emotional intelligence in project teams?
- Reduced staff turnover - Less tension and more cooperation among team members - Increased effectiveness of the team
What are the characteristics of good requirements?
- Unambiguous (measurable and testable) - Traceable - Complete - Consistent - Acceptable to key Stakeholders
What are the common inputs to Plan Qualitative Risk Analysis, Plan Quantitative Risk Analysis, Plan Risk Responses, Implement Risk Responses, and Monitor Risks?
- Risk management Plan - Risk Register
What are the common names used for Inspection activities?
- reviews - Peer reviews - Audits - Walkthroughs
What are the common names used for Inspection activities? (4 - RPAW)
- reviews - Peer reviews - Audits - Walkthroughs
What are the common strategies for both negative and positive risks?
- Escalate
- Accept
What are the common strategies to deal with Negative Risks?
- Escalate - Avoid - Transfer - Mitigate - Accept
What are the common strategies to deal with Positive Risks?
- Escalate - Exploit - Share - Enhance - Accept
What are the commonly used categories of project risks?
- Internal - External - Organizational - technical - quality - Procurements - management
What are the commonly used data analysis techniques in quantitative risk analysis?
- Simulation - Sensitivity Analysis - Decision Tree Analysis - influence Diagrams
What are the components of the business value of a project?
- Shareholder value - Customer value - Employee knowledge - Channel partner value - Social value
What are the Critical Success Factors (CSF) of a project?
- Within time - Within Cost - Within quality limits - Accepted by the Customer
What are the desirable characteristics of a project manager?
- Honesty and integrity
- Adaptability and flexibility
- Good communication skills
- Leadership skills
- technical knowledge of the project
- Enthusiasm
- Decision-making ability
- Empathy
What are the drawbacks of Crashing a project schedule?
- Increased Risks - Increased Costs - May not always result In Schedule Compression
What are the drawbacks of Fast Tracking a project schedule?
- Increased Risks - Rework
What are the five conflict resolution techniques?
- Withdraw/Avoid - Smooth/Accommodate - Compromise/Reconcile - Force/Direct - Collaborate/Problem Solve.
What are the five levels of Maslow’s Hierarchy of Needs?
- self-actualization (highest Level) - Esteem - Social - Safety - Physiological (lowest Level)
What are the four categories of stakeholders in the Directions of Influence method?
- Upward - Downward - Outward - Sideward
What are the four main outputs of Develop Schedule process?
- Schedule Baseline - project Schedule - Schedule Data - project Calendars
What are the four types of business risks?
- Competitive - Legislative - Monetary - Operational
What are the four types of dependencies that are used to define the sequence among activities in a schedule network?
- Mandatory dependencies - Discretionary dependencies - External dependencies - Internal dependencies
What are the four types of logical relationships in a schedule network?
- Finish-to-start (FS) - Finish-to-Finish (FF) - start-to-start (SS) - start-to-Finish (SF)
What are the hygiene factors according to Herzberg?
- Working conditions - Salary - Personal life - Relationships with co-workers - Physical Safety - Status
What are the inputs from the Plan Quality Management process into the Control Quality process?
- quality management Plan - quality Metrics
What are the inputs from the Plan Quality Management process into the Manage Quality process?
- quality management Plan - quality Metrics
What are the inputs of the Plan Risk Management process apart from Enterprise Environmental Factors and Organizational Process Assets?
- project Charter - project management Plan - Stakeholder Register
What are the key benefits of project management?
- Improved effectiveness and efficiency - Increased profitability - Improved quality - Improved Customer satisfaction
What are the key elements of a Benefits Management Plan?
- Target benefits - Strategic alignment - Timeframe for realizing benefits - benefits owner - Metrics - Assumptions - Risks
What are the main competing project constraints?
- Scope - Schedule - Cost - quality - Resources - Risk
What are the main inputs of the Control Schedule process?
- Schedule management Plan - Schedule Baseline - Scope Baseline - project Schedule - Work Performance Data - project Calendars - Resource Calendars - Organizational process Assets
What are the main responsibilities of a project manager?
- Plan the project - Manage the project In terms of Scope, Schedule, Cost, quality, Risks, etc. - Report project progress and Performance - Manage communication with all Stakeholders
What are the motivating factors according to Herzberg?
- Work - Achievement - Recognition - Responsibility - Promotion - Growth
What are the other common names for a Project Management Office (PMO)?
- project Office - Program management Office - project management Center of Excellence
What are the outputs of the Determine Budget process that go as inputs to the Control Costs process?
- Cost Baseline - project Funding Requirements
What are the quality principles advocated by Phillip Crosby?
- Conformance to Requirements - Prevention over Inspection - Zero Defects - Cost of Poor quality
What are the risk register updates from Perform Qualitative Risk Analysis? (7)
- Probability and Impact of each Risk - Risk priority Level or score - Nominated Risk owners - Risk urgency Information - Risk categories - Watch List of low-priority Risks - Risks requiring further Analysis
What are the risk report updates from Perform Quantitative Risk Analysis? (5 APPTR)
- Assessment of Overall project Risk exposure
- Probabilistic Analysis of the project
- Prioritized List of Risks
- Trends In Quantitative Risk Analysis results
- Recommended Risk Responses
What are the soft skills that can help a project manager manage a project team more effectively?
- conflict management - Decision making - Emotional intelligence - Influencing - Leadership
What are the steps involved in the Identify Stakeholders process?
- Identify the potential Stakeholders - Determine their power, influence and Impact to the project - Assess the likely reaction of key Stakeholders In various situations
What are the supporting details that can be included with the schedule data?
- Resource histograms - Alternative schedules - Scheduling of contingency reserves - Cash-flow projections - Order and delivery schedules
What are the three dimensions of a Stakeholder Cube?
- power - Interest - Attitude
What are the three dimensions of complexity in projects?
- System behavior - human behavior - Ambiguity
What are the three Earned Value Management (EVM) types used for measuring work performance?
- Apportioned Effort - Discrete Effort - Level of Effort (LOE)
What are the three key elements of a user story?
- the Stakeholder who benefits from the feature (role) - what the Stakeholder needs to accomplish (goal) - the Benefit to the Stakeholder (motivation)
What are the three legs of the PMI Talent Triangle?
- technical project management - Leadership - Strategic and business management
What are the three main outputs of the Acquire Resources process?
- Physical Resource Assignments - project team Assignments - Resource Calendars
What are the three main types of Cost Reimbursable contracts?
- Cost Plus Fixed Fee (CPFF) - Cost Plus Incentive Fee (CPIF) - Cost Plus Award Fee (CPAF)
What are the three organizational system factors that can influence projects?
- management elements - Governance frameworks - Organizational structure types
What are the three variables in the Expectancy Theory?
- Expectancy - Instrumentality - Valence
What are the tools and techniques for the Plan Risk Management process?
- Expert Judgment - Stakeholder Analysis - meetings
What are the top 7 sources of conflict in a project environment, according to Thamhain and Wilemon?
- Schedule conflict - conflict of priorities - Resource conflict - technical conflict - conflict over administration - Personality conflict - Cost conflict
What are the traits of a good Project Manager?
- Honesty and integrity - Adaptability and flexibility - Good communication skills - Leadership skills - technical knowledge of the project - Enthusiasm - Decision-making ability - Empathy
What are the two categories of project selection methods?
- Benefit Measurement - Constrained Optimization
What are the two common resource leveling strategies?
- Add more Resources - Modify the project Schedule
What are the two common schedule compression techniques?
- Crashing - Fast Tracking
What are the two common types of milestones?
- Mandatory, such As those required by contract - Optional, such As those based on Experience or Historical Information
What are the two common types of non-competitive procurements?
- Single Source - Sole Source
What are the two common types of project life cycles?
- Predictive - Adaptive
What are the two commonly used modeling techniques in schedule management?
- what-If Scenario Analysis - Simulation (using Monte Carlo Analysis)
What are the two forms of depreciation?
- Straight-line - Accelerated
What are the two key items that you need in order to collect project requirements?
- project Charter - Stakeholder Register
What are the two levels at which risks exist in projects?
- Independent project Risk - Overall project Risk
What are the two main outputs of the Validate Scope process?
- Accepted Deliverables - Change Requests
What are the two main types of accelerated depreciations?
- Declining Balance - Sum of the Years Digit
What are the two main types of non-event risks?
- Variability Risk - Ambiguity Risk
What are the two outputs of the Develop Project Charter process?
- project Charter - Assumption Log
What are the types of Insurable Risk?
- Direct property damage
- Indirect consequential loss
- Legal liability
- Personnel
What are the various Benefit Measurement methods of project selection?
- Murder Board - Peer Review - Scoring Models - Economic Models
What are the various Constrained Optimization methods of project selection?
- Linear programming - Nonlinear programming - Dynamic programming - Integer programming - Multi-objective programming
What are the various criteria used for team member selection?
- Availability - Cost - Experience - ability - knowledge - skills - Attitude - International Factors
What are the various economic models of project selection?
- Present value (PV) - Net Present value (NPV) - Internal Rate of Return (IRR) - Return on Investment (ROI) - Payback Period - Benefit-Cost Ratio
What are the various graphical formats that can be used to present project schedule?
- Bar Charts - milestone Charts - project Schedule Network Diagrams
What are the various levels of stakeholder engagement?
- Unaware - Resistant - neutral - Supportive - Leading
What are the various methods used to classify stakeholders?
- power/Interest grid, power/influence grid, Impact/influence grid - Stakeholder cube - Salience model - Direction of influence - prioritization
What are the various personal powers of a Project Manager?
- Expert - Referent
What are the various positional powers of a Project Manager?
- Legitimate (or Formal) - Reward - Punitive (or Coercive)
What are the various types of communication? (6)
- Internal and External - Formal and informal - Vertical and horizontal - Official and unofficial - Written and oral - Verbal and Non-Verbal
What are the various types of PMO structures within organizations?
- Supportive - controlling - Directive
What are three types of phase-to-phase relationships in a project?
- Sequential - Iterative - Overlapping
What are usually the three dimensions of risk represented on a bubble chart?
- Detectability - Proximity - Impact value
What does a Configuration Management Plan define?
- Configuration Items (Items which need to be placed under Configuration Control) - Items that require Formal Change Control - the process for controlling changes to such Items (Change Control process)
What does a Project Scope Statement include?
- Product Scope description - Deliverables - Acceptance Criteria - project exclusions
What does a Requirements Management Plan describe?
- How Requirements Activities will be planned, tracked, and reported - Configuration management Activities - Requirements prioritization process - Product Metrics - Requirements Traceability structure
What does the Risk Register contain at the end of the Identify Risks process?
- List of identified Risks - potential Risk owners - List of potential Responses
What information does a Cost Management Plan include?
- Level of precision and accuracy of Cost Estimates - Unit of measure for Costs - Cost Accounting procedures - Control thresholds - Rules of Performance Measurement - Reporting format
What information is contained in the Stakeholder Register?
- Identification Information - Assessment Information - Stakeholder classification
What information is usually included in the performance reports?
- Current Status - Major accomplishments, Current engagements and planned Work - Forecasts - quality reports - Issues - Risks - contract Performance Information
What inputs does the Plan Procurement Management process provide to the Conduct Procurements process?
- procurement management Plan
- Bid Documents
- procurement statement of Work
- Independent Cost Estimates
- Source Selection Criteria
What is a common life cycle structure of all projects?
- Starting the project - Organizing and preparing - Carrying out the project Work - Closing the project
What is McClelland’s Theory of Needs also referred to as?
- Acquired needs Theory - Three needs Theory - Learned needs Theory
What is required to develop a detailed Project Scope Statement?
- project Charter - Scope management Plan - Assumption Log - Requirements Documentation - Risk Register - Enterprise Environmental Factors - Organizational process Assets (such As procedures, Policies, project Scope statement template, project files and Lessons Learned from previous projects)
What is Schedule Data comprised of?
- Schedule milestones
- Schedule Activities
- Activity attributes
- Assumptions and constraints
What is the common input to Manage Quality and Control Quality, from Plan Quality Management?
- quality management Plan - quality Metrics
What is the potential impact of poor quality on the project?
- Higher Costs - Schedule delays - Higher Risk - Lower Customer satisfaction - Lower team morale
What is usually included in the Resource Management Plan?
- Identification of Resources - Resource acquisition guidance - Roles and responsibilities - project Organization Charts - guidance for project team Resource management - Training needs - Recognition and rewards - Methods for Resource control.
What kind of tasks should be delegated?
- Routine tasks - tasks that require technical expertise - tasks that can motivate the delegatee
What kind of tasks should NOT be delegated by the project manager?
- Overall project planning - Decision-making - Policy-making - Performance appraisals - Crisis management
What kind of tasks should NOT be delegated?
- Long term planning - Monitoring of critical tasks - Crisis management - Performance appraisals - Task of motivating team members - Task of rewarding team members
What needs to be done to make Virtual Teams effective?
- Set Clear expectations - Facilitate Communications - Develop protocols for resolving conflict - Include people In Decision-making - Improve cultural awareness - Share credit In successes
What specific information needs to be identified when defining Roles and Responsibilities on a project?
- role - Authority - Responsibility - Competency
Which are the 4 estimation techniques used in the Estimate Costs process?
- Analogous Estimating - Parametric Estimating - Bottom-Up Estimating - Three-Point Estimating
Which are the common tools and techniques for Control Schedule and Control Costs?
- Data Analysis - project management Information System
Which are the only two Monitoring and Controlling processes that do NOT use Work Performance Data as an input?
- Monitor and Control project Work - perform Integrated Change Control
Which at least 3 project management processes that use the Brainstorming technique?
- Develop project Charter - Develop project management Plan - Collect Requirements - Plan quality management - Identify Risks - Identify Stakeholders
Which classification models are appropriate for small projects with simple stakeholder relationships?
- power/Interest grid - power/influence grid - Impact/influence grid
Which components of the Project Management Plan are used in the Control Costs process?
- Cost management Plan - Cost Baseline - Performance Measurement Baseline
Which components of the Project Management Plan can get updated as a result of the Manage Team process?
- Resource management Plan - Schedule Baseline - Cost Baseline
Which data gathering techniques are commonly used in identifying project risks?
- Brainstorming
- Checklists
- Interviews
Which documents can help a project manager identify the project stakeholders?
- project Charter - business Case - benefits management Plan - Requirements Documentation - Agreements
Which Enterprise Environmental Factors can influence the Plan Procurement Management process?
- Marketplace conditions - Suppliers In the Market - the products or services available In the Market - the terms and conditions for the industry - Contracts management System
Which Organizational Process Assets are likely to be used in the Identify Stakeholders process?
- Stakeholder Register templates - Lessons Learned from previous projects - Stakeholder registers from previous projects
Which Organizational Process Assets can affect the Plan Procurement Management process?
- Policies, procedures and guidelines related to Procurements - Prequalified sellers
Which process(es) provide(s) the necessary inputs for the Create WBS process?
- Plan Scope management - Collect Requirements - Define Scope
Which process(es) provide(s) the necessary inputs for the Sequence Activities process?
- Develop project Charter - Create WBS - Plan Schedule management - Define Activities
Which process(es) use(s) the What-if Scenario Analysis technique?
- Develop Schedule - Control Schedule
Which processes employ Parametric Estimating technique?
- Estimate Activity Durations - Estimate Costs - Estimate Activity Resources
Which processes employ the Analogous Estimating technique?
- Estimate Activity Durations - Estimate Costs - Estimate Activity Resources
Which processes employ the Bottom-up Estimating technique?
- Estimate Activity Durations - Estimate Costs - Estimate Activity Resources
Which processes use the Assumption and Constraint Analysis technique?
- Identify Risks - Plan Stakeholder engagement
Which processes use the Reserve Analysis technique to establish and maintain an adequate schedule and cost contingency reserve?
- Estimate Activity Durations - Estimate Costs - Determine Budget - Control Costs - Monitor Risks
Which project documents are you likely to update as a result of quality planning?
- Lessons Learned Register - Requirements Traceability Matrix - Risk Register - Stakeholder Register
Which project documents may get updated as a result of the Manage Quality process?
- Issue Log - Lessons Learned Register - Risk Register
Which Project Integration Management processes use Project Management Information System as a tool?
- Direct and Manage project Work - Manage project knowledge (under Information management technique) - Monitor and Control project Work
Which Project Schedule Management processes usually precede the Develop Schedule process in the Planning Process Group?
- Plan Schedule management - Define Activities - Sequence Activities - Estimate Activity Durations
Which Project Schedule Management processes usually precede the Develop Schedule process in the Planning Process Group? (4)
- Plan Schedule management - Define Activities - Sequence Activities - Estimate Activity Durations
Which subsidiaries of the Project Management Plan are created in the Plan Scope Management process?
- Scope management Plan - Requirements management Plan
Which two project management processes use the Decomposition technique?
- Create WBS - Define Activities
Which two scope management processes produce Work Performance Information?
- Validate Scope - Control Scope
Who can help to identify risks on a project?
- project manager - project team members - Customers - End users - Subject matter experts - Risk management experts - other Stakeholders
Who can provide expert judgment on projects?
- Consultants - Customers, sponsors and other Stakeholders - Professional and technical associations - industry groups - SMEs - PMO - other departments In the Organization
