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PMP Exam > Deck 5 > Flashcards

Deck 5 Flashcards

1
Q

What are the 5Cs of written communication?

A
  • Correct grammar and spelling - Concise expression and elimination of excess words - Clear Purpose and expression directed to the needs of the reader - Coherent logical flow of ideas - controlling flow of words and ideas
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2
Q

What are the activities that are performed in the Control Procurements process?

A
  • Verify the Product - Issue Formal Acceptance - Conduct a procurement Audit - Report final contract Performance - Document Lessons Learned - perform financial closure of the contract (make payments)
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3
Q

What are the benefits of developing emotional intelligence in project teams?

A
  • Reduced staff turnover - Less tension and more cooperation among team members - Increased effectiveness of the team
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4
Q

What are the characteristics of good requirements?

A
  • Unambiguous (measurable and testable) - Traceable - Complete - Consistent - Acceptable to key Stakeholders
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5
Q

What are the common inputs to Plan Qualitative Risk Analysis, Plan Quantitative Risk Analysis, Plan Risk Responses, Implement Risk Responses, and Monitor Risks?

A
  • Risk management Plan - Risk Register
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6
Q

What are the common names used for Inspection activities?

A
  • reviews - Peer reviews - Audits - Walkthroughs
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7
Q

What are the common names used for Inspection activities? (4 - RPAW)

A
  • reviews - Peer reviews - Audits - Walkthroughs
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8
Q

What are the common strategies for both negative and positive risks?

A
  • Escalate
  • Accept
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9
Q

What are the common strategies to deal with Negative Risks?

A
  • Escalate - Avoid - Transfer - Mitigate - Accept
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10
Q

What are the common strategies to deal with Positive Risks?

A
  • Escalate - Exploit - Share - Enhance - Accept
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11
Q

What are the commonly used categories of project risks?

A
  • Internal - External - Organizational - technical - quality - Procurements - management
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12
Q

What are the commonly used data analysis techniques in quantitative risk analysis?

A
  • Simulation - Sensitivity Analysis - Decision Tree Analysis - influence Diagrams
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13
Q

What are the components of the business value of a project?

A
  • Shareholder value - Customer value - Employee knowledge - Channel partner value - Social value
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14
Q

What are the Critical Success Factors (CSF) of a project?

A
  • Within time - Within Cost - Within quality limits - Accepted by the Customer
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15
Q

What are the desirable characteristics of a project manager?

A
  • Honesty and integrity
  • Adaptability and flexibility
  • Good communication skills
  • Leadership skills
  • technical knowledge of the project
  • Enthusiasm
  • Decision-making ability
  • Empathy
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16
Q

What are the drawbacks of Crashing a project schedule?

A
  • Increased Risks - Increased Costs - May not always result In Schedule Compression
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17
Q

What are the drawbacks of Fast Tracking a project schedule?

A
  • Increased Risks - Rework
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18
Q

What are the five conflict resolution techniques?

A
  • Withdraw/Avoid - Smooth/Accommodate - Compromise/Reconcile - Force/Direct - Collaborate/Problem Solve.
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19
Q

What are the five levels of Maslow’s Hierarchy of Needs?

A
  • self-actualization (highest Level) - Esteem - Social - Safety - Physiological (lowest Level)
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20
Q

What are the four categories of stakeholders in the Directions of Influence method?

A
  • Upward - Downward - Outward - Sideward
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21
Q

What are the four main outputs of Develop Schedule process?

A
  • Schedule Baseline - project Schedule - Schedule Data - project Calendars
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22
Q

What are the four types of business risks?

A
  • Competitive - Legislative - Monetary - Operational
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23
Q

What are the four types of dependencies that are used to define the sequence among activities in a schedule network?

A
  • Mandatory dependencies - Discretionary dependencies - External dependencies - Internal dependencies
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24
Q

What are the four types of logical relationships in a schedule network?

A
  • Finish-to-start (FS) - Finish-to-Finish (FF) - start-to-start (SS) - start-to-Finish (SF)
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25
Q

What are the hygiene factors according to Herzberg?

A
  • Working conditions - Salary - Personal life - Relationships with co-workers - Physical Safety - Status
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26
Q

What are the inputs from the Plan Quality Management process into the Control Quality process?

A
  • quality management Plan - quality Metrics
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27
Q

What are the inputs from the Plan Quality Management process into the Manage Quality process?

A
  • quality management Plan - quality Metrics
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28
Q

What are the inputs of the Plan Risk Management process apart from Enterprise Environmental Factors and Organizational Process Assets?

A
  • project Charter - project management Plan - Stakeholder Register
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29
Q

What are the key benefits of project management?

A
  • Improved effectiveness and efficiency - Increased profitability - Improved quality - Improved Customer satisfaction
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30
Q

What are the key elements of a Benefits Management Plan?

A
  • Target benefits - Strategic alignment - Timeframe for realizing benefits - benefits owner - Metrics - Assumptions - Risks
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31
Q

What are the main competing project constraints?

A
  • Scope - Schedule - Cost - quality - Resources - Risk
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32
Q

What are the main inputs of the Control Schedule process?

A
  • Schedule management Plan - Schedule Baseline - Scope Baseline - project Schedule - Work Performance Data - project Calendars - Resource Calendars - Organizational process Assets
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33
Q

What are the main responsibilities of a project manager?

A
  • Plan the project - Manage the project In terms of Scope, Schedule, Cost, quality, Risks, etc. - Report project progress and Performance - Manage communication with all Stakeholders
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34
Q

What are the motivating factors according to Herzberg?

A
  • Work - Achievement - Recognition - Responsibility - Promotion - Growth
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35
Q

What are the other common names for a Project Management Office (PMO)?

A
  • project Office - Program management Office - project management Center of Excellence
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36
Q

What are the outputs of the Determine Budget process that go as inputs to the Control Costs process?

A
  • Cost Baseline - project Funding Requirements
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37
Q

What are the quality principles advocated by Phillip Crosby?

A
  • Conformance to Requirements - Prevention over Inspection - Zero Defects - Cost of Poor quality
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38
Q

What are the risk register updates from Perform Qualitative Risk Analysis? (7)

A
  • Probability and Impact of each Risk - Risk priority Level or score - Nominated Risk owners - Risk urgency Information - Risk categories - Watch List of low-priority Risks - Risks requiring further Analysis
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39
Q

What are the risk report updates from Perform Quantitative Risk Analysis? (5 APPTR)

A
  • Assessment of Overall project Risk exposure
  • Probabilistic Analysis of the project
  • Prioritized List of Risks
  • Trends In Quantitative Risk Analysis results
  • Recommended Risk Responses
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40
Q

What are the soft skills that can help a project manager manage a project team more effectively?

A
  • conflict management - Decision making - Emotional intelligence - Influencing - Leadership
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41
Q

What are the steps involved in the Identify Stakeholders process?

A
  • Identify the potential Stakeholders - Determine their power, influence and Impact to the project - Assess the likely reaction of key Stakeholders In various situations
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42
Q

What are the supporting details that can be included with the schedule data?

A
  • Resource histograms - Alternative schedules - Scheduling of contingency reserves - Cash-flow projections - Order and delivery schedules
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43
Q

What are the three dimensions of a Stakeholder Cube?

A
  • power - Interest - Attitude
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44
Q

What are the three dimensions of complexity in projects?

A
  • System behavior - human behavior - Ambiguity
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45
Q

What are the three Earned Value Management (EVM) types used for measuring work performance?

A
  • Apportioned Effort - Discrete Effort - Level of Effort (LOE)
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46
Q

What are the three key elements of a user story?

A
  • the Stakeholder who benefits from the feature (role) - what the Stakeholder needs to accomplish (goal) - the Benefit to the Stakeholder (motivation)
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47
Q

What are the three legs of the PMI Talent Triangle?

A
  • technical project management - Leadership - Strategic and business management
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48
Q

What are the three main outputs of the Acquire Resources process?

A
  • Physical Resource Assignments - project team Assignments - Resource Calendars
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49
Q

What are the three main types of Cost Reimbursable contracts?

A
  • Cost Plus Fixed Fee (CPFF) - Cost Plus Incentive Fee (CPIF) - Cost Plus Award Fee (CPAF)
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50
Q

What are the three organizational system factors that can influence projects?

A
  • management elements - Governance frameworks - Organizational structure types
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51
Q

What are the three variables in the Expectancy Theory?

A
  • Expectancy - Instrumentality - Valence
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52
Q

What are the tools and techniques for the Plan Risk Management process?

A
  • Expert Judgment - Stakeholder Analysis - meetings
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53
Q

What are the top 7 sources of conflict in a project environment, according to Thamhain and Wilemon?

A
  • Schedule conflict - conflict of priorities - Resource conflict - technical conflict - conflict over administration - Personality conflict - Cost conflict
54
Q

What are the traits of a good Project Manager?

A
  • Honesty and integrity - Adaptability and flexibility - Good communication skills - Leadership skills - technical knowledge of the project - Enthusiasm - Decision-making ability - Empathy
55
Q

What are the two categories of project selection methods?

A
  • Benefit Measurement - Constrained Optimization
56
Q

What are the two common resource leveling strategies?

A
  • Add more Resources - Modify the project Schedule
57
Q

What are the two common schedule compression techniques?

A
  • Crashing - Fast Tracking
58
Q

What are the two common types of milestones?

A
  • Mandatory, such As those required by contract - Optional, such As those based on Experience or Historical Information
59
Q

What are the two common types of non-competitive procurements?

A
  • Single Source - Sole Source
60
Q

What are the two common types of project life cycles?

A
  • Predictive - Adaptive
61
Q

What are the two commonly used modeling techniques in schedule management?

A
  • what-If Scenario Analysis - Simulation (using Monte Carlo Analysis)
62
Q

What are the two forms of depreciation?

A
  • Straight-line - Accelerated
63
Q

What are the two key items that you need in order to collect project requirements?

A
  • project Charter - Stakeholder Register
64
Q

What are the two levels at which risks exist in projects?

A
  • Independent project Risk - Overall project Risk
65
Q

What are the two main outputs of the Validate Scope process?

A
  • Accepted Deliverables - Change Requests
66
Q

What are the two main types of accelerated depreciations?

A
  • Declining Balance - Sum of the Years Digit
67
Q

What are the two main types of non-event risks?

A
  • Variability Risk - Ambiguity Risk
68
Q

What are the two outputs of the Develop Project Charter process?

A
  • project Charter - Assumption Log
69
Q

What are the types of Insurable Risk?

A
  • Direct property damage
  • Indirect consequential loss
  • Legal liability
  • Personnel
70
Q

What are the various Benefit Measurement methods of project selection?

A
  • Murder Board - Peer Review - Scoring Models - Economic Models
71
Q

What are the various Constrained Optimization methods of project selection?

A
  • Linear programming - Nonlinear programming - Dynamic programming - Integer programming - Multi-objective programming
72
Q

What are the various criteria used for team member selection?

A
  • Availability - Cost - Experience - ability - knowledge - skills - Attitude - International Factors
73
Q

What are the various economic models of project selection?

A
  • Present value (PV) - Net Present value (NPV) - Internal Rate of Return (IRR) - Return on Investment (ROI) - Payback Period - Benefit-Cost Ratio
74
Q

What are the various graphical formats that can be used to present project schedule?

A
  • Bar Charts - milestone Charts - project Schedule Network Diagrams
75
Q

What are the various levels of stakeholder engagement?

A
  • Unaware - Resistant - neutral - Supportive - Leading
76
Q

What are the various methods used to classify stakeholders?

A
  • power/Interest grid, power/influence grid, Impact/influence grid - Stakeholder cube - Salience model - Direction of influence - prioritization
77
Q

What are the various personal powers of a Project Manager?

A
  • Expert - Referent
78
Q

What are the various positional powers of a Project Manager?

A
  • Legitimate (or Formal) - Reward - Punitive (or Coercive)
79
Q

What are the various types of communication? (6)

A
  • Internal and External - Formal and informal - Vertical and horizontal - Official and unofficial - Written and oral - Verbal and Non-Verbal
80
Q

What are the various types of PMO structures within organizations?

A
  • Supportive - controlling - Directive
81
Q

What are three types of phase-to-phase relationships in a project?

A
  • Sequential - Iterative - Overlapping
82
Q

What are usually the three dimensions of risk represented on a bubble chart?

A
  • Detectability - Proximity - Impact value
83
Q

What does a Configuration Management Plan define?

A
  • Configuration Items (Items which need to be placed under Configuration Control) - Items that require Formal Change Control - the process for controlling changes to such Items (Change Control process)
84
Q

What does a Project Scope Statement include?

A
  • Product Scope description - Deliverables - Acceptance Criteria - project exclusions
85
Q

What does a Requirements Management Plan describe?

A
  • How Requirements Activities will be planned, tracked, and reported - Configuration management Activities - Requirements prioritization process - Product Metrics - Requirements Traceability structure
86
Q

What does the Risk Register contain at the end of the Identify Risks process?

A
  • List of identified Risks - potential Risk owners - List of potential Responses
87
Q

What information does a Cost Management Plan include?

A
  • Level of precision and accuracy of Cost Estimates - Unit of measure for Costs - Cost Accounting procedures - Control thresholds - Rules of Performance Measurement - Reporting format
88
Q

What information is contained in the Stakeholder Register?

A
  • Identification Information - Assessment Information - Stakeholder classification
89
Q

What information is usually included in the performance reports?

A
  • Current Status - Major accomplishments, Current engagements and planned Work - Forecasts - quality reports - Issues - Risks - contract Performance Information
90
Q

What inputs does the Plan Procurement Management process provide to the Conduct Procurements process?

A
  • procurement management Plan
  • Bid Documents
  • procurement statement of Work
  • Independent Cost Estimates
  • Source Selection Criteria
91
Q

What is a common life cycle structure of all projects?

A
  • Starting the project - Organizing and preparing - Carrying out the project Work - Closing the project
92
Q

What is McClelland’s Theory of Needs also referred to as?

A
  • Acquired needs Theory - Three needs Theory - Learned needs Theory
93
Q

What is required to develop a detailed Project Scope Statement?

A
  • project Charter - Scope management Plan - Assumption Log - Requirements Documentation - Risk Register - Enterprise Environmental Factors - Organizational process Assets (such As procedures, Policies, project Scope statement template, project files and Lessons Learned from previous projects)
94
Q

What is Schedule Data comprised of?

A
  • Schedule milestones
  • Schedule Activities
  • Activity attributes
  • Assumptions and constraints
95
Q

What is the common input to Manage Quality and Control Quality, from Plan Quality Management?

A
  • quality management Plan - quality Metrics
96
Q

What is the potential impact of poor quality on the project?

A
  • Higher Costs - Schedule delays - Higher Risk - Lower Customer satisfaction - Lower team morale
97
Q

What is usually included in the Resource Management Plan?

A
  • Identification of Resources - Resource acquisition guidance - Roles and responsibilities - project Organization Charts - guidance for project team Resource management - Training needs - Recognition and rewards - Methods for Resource control.
98
Q

What kind of tasks should be delegated?

A
  • Routine tasks - tasks that require technical expertise - tasks that can motivate the delegatee
99
Q

What kind of tasks should NOT be delegated by the project manager?

A
  • Overall project planning - Decision-making - Policy-making - Performance appraisals - Crisis management
100
Q

What kind of tasks should NOT be delegated?

A
  • Long term planning - Monitoring of critical tasks - Crisis management - Performance appraisals - Task of motivating team members - Task of rewarding team members
101
Q

What needs to be done to make Virtual Teams effective?

A
  • Set Clear expectations - Facilitate Communications - Develop protocols for resolving conflict - Include people In Decision-making - Improve cultural awareness - Share credit In successes
102
Q

What specific information needs to be identified when defining Roles and Responsibilities on a project?

A
  • role - Authority - Responsibility - Competency
103
Q

Which are the 4 estimation techniques used in the Estimate Costs process?

A
  • Analogous Estimating - Parametric Estimating - Bottom-Up Estimating - Three-Point Estimating
104
Q

Which are the common tools and techniques for Control Schedule and Control Costs?

A
  • Data Analysis - project management Information System
105
Q

Which are the only two Monitoring and Controlling processes that do NOT use Work Performance Data as an input?

A
  • Monitor and Control project Work - perform Integrated Change Control
106
Q

Which at least 3 project management processes that use the Brainstorming technique?

A
  • Develop project Charter - Develop project management Plan - Collect Requirements - Plan quality management - Identify Risks - Identify Stakeholders
107
Q

Which classification models are appropriate for small projects with simple stakeholder relationships?

A
  • power/Interest grid - power/influence grid - Impact/influence grid
108
Q

Which components of the Project Management Plan are used in the Control Costs process?

A
  • Cost management Plan - Cost Baseline - Performance Measurement Baseline
109
Q

Which components of the Project Management Plan can get updated as a result of the Manage Team process?

A
  • Resource management Plan - Schedule Baseline - Cost Baseline
110
Q

Which data gathering techniques are commonly used in identifying project risks?

A
  • Brainstorming
  • Checklists
  • Interviews
111
Q

Which documents can help a project manager identify the project stakeholders?

A
  • project Charter - business Case - benefits management Plan - Requirements Documentation - Agreements
112
Q

Which Enterprise Environmental Factors can influence the Plan Procurement Management process?

A
  • Marketplace conditions - Suppliers In the Market - the products or services available In the Market - the terms and conditions for the industry - Contracts management System
113
Q

Which Organizational Process Assets are likely to be used in the Identify Stakeholders process?

A
  • Stakeholder Register templates - Lessons Learned from previous projects - Stakeholder registers from previous projects
114
Q

Which Organizational Process Assets can affect the Plan Procurement Management process?

A
  • Policies, procedures and guidelines related to Procurements - Prequalified sellers
115
Q

Which process(es) provide(s) the necessary inputs for the Create WBS process?

A
  • Plan Scope management - Collect Requirements - Define Scope
116
Q

Which process(es) provide(s) the necessary inputs for the Sequence Activities process?

A
  • Develop project Charter - Create WBS - Plan Schedule management - Define Activities
117
Q

Which process(es) use(s) the What-if Scenario Analysis technique?

A
  • Develop Schedule - Control Schedule
118
Q

Which processes employ Parametric Estimating technique?

A
  • Estimate Activity Durations - Estimate Costs - Estimate Activity Resources
119
Q

Which processes employ the Analogous Estimating technique?

A
  • Estimate Activity Durations - Estimate Costs - Estimate Activity Resources
120
Q

Which processes employ the Bottom-up Estimating technique?

A
  • Estimate Activity Durations - Estimate Costs - Estimate Activity Resources
121
Q

Which processes use the Assumption and Constraint Analysis technique?

A
  • Identify Risks - Plan Stakeholder engagement
122
Q

Which processes use the Reserve Analysis technique to establish and maintain an adequate schedule and cost contingency reserve?

A
  • Estimate Activity Durations - Estimate Costs - Determine Budget - Control Costs - Monitor Risks
123
Q

Which project documents are you likely to update as a result of quality planning?

A
  • Lessons Learned Register - Requirements Traceability Matrix - Risk Register - Stakeholder Register
124
Q

Which project documents may get updated as a result of the Manage Quality process?

A
  • Issue Log - Lessons Learned Register - Risk Register
125
Q

Which Project Integration Management processes use Project Management Information System as a tool?

A
  • Direct and Manage project Work - Manage project knowledge (under Information management technique) - Monitor and Control project Work
126
Q

Which Project Schedule Management processes usually precede the Develop Schedule process in the Planning Process Group?

A
  • Plan Schedule management - Define Activities - Sequence Activities - Estimate Activity Durations
127
Q

Which Project Schedule Management processes usually precede the Develop Schedule process in the Planning Process Group? (4)

A
  • Plan Schedule management - Define Activities - Sequence Activities - Estimate Activity Durations
128
Q

Which subsidiaries of the Project Management Plan are created in the Plan Scope Management process?

A
  • Scope management Plan - Requirements management Plan
129
Q

Which two project management processes use the Decomposition technique?

A
  • Create WBS - Define Activities
130
Q

Which two scope management processes produce Work Performance Information?

A
  • Validate Scope - Control Scope
131
Q

Who can help to identify risks on a project?

A
  • project manager - project team members - Customers - End users - Subject matter experts - Risk management experts - other Stakeholders
132
Q

Who can provide expert judgment on projects?

A
  • Consultants - Customers, sponsors and other Stakeholders - Professional and technical associations - industry groups - SMEs - PMO - other departments In the Organization

PMP Exam (5 decks)

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